eSIM stands for "embedded SIM" and functions as a digital SIM card built directly into your device. It allows you to use mobile services without needing a physical SIM card. With eSIM, you can say goodbye to the hassle of handling physical SIMs — now you can easily convert your current mobile subscription into a digital eSIM.
Our mobile subscriptions and our children’s subscriptions, now support eSIM.
eSIM offer greater security than physical SIM cards, reducing the risk of loss or theft.
Hassle-Free and Instant ActivationNo more handling or misplacing SIM cards. Everything is digital, and current customers can switch from a physical SIM to an eSIM through our self-service My Tusass, making the process quick and convenient.
Dual Sim*On supported devices, you can use both personal and work numbers on the same phone, simplifying communication.
Eco-Friendly ChoiceHelp reduce plastic waste by choosing a digital eSIM over a physical SIM card, contributing to a more sustainable future.
Ensure your device is compatible with eSIM technology. Most iPhones, Samsung Galaxy and Google Pixel devices support eSIM, but it's important to verify this.
Use one of three methods to check if your device is eSIM-compatible:
Make sure your device supports eSIM.
Apple iPhone
supported devices
Samsung smartphones
supported devices
Make sure you have internet connection via Wi-Fi during setup process.
Ensure you have the latest OS update on your device.
Some devices may indicate eSIM capability in the settings.
If your device has an EID number, it supports eSIM.
The EID (Embedded Identity Document) is unique to eSIM-enabled devices. To check this:
You can also dial the code *#06# on your iPhone or Android keypad to display the EID directly on your screen.
Locate the mobile subscription you want to convert and click "Convert your SIM card to eSIM today". Alternatively, you can click "Details" and scroll down to the SIM Card section.
Login to My Tusass
On your mobile subscription page, you’ll find a section titled SIM Card, where it will state "eSIM available". To begin the conversion process, click the "Change" button.
To proceed with the conversion, you must confirm that your device supports eSIM by checking the box: "I confirm that my device supports eSIM".
To ensure you're converting the correct mobile subscription, enter the 4-digit code sent to the mobile number you’re in the process of converting. Note that your physical SIM card will remain active until you add the new digital eSIM in the following step.
Now your eSIM QR code is ready for activation on your device.
How to setup eSIM on my deviceTo set up the QR code for iPhone or Android, check our guide.
Log into your self-service platform My Tusass and navigate to the mobile subscription you are about to convert to eSIM. Ensure you have your eSIM QR code ready for the next step.
Login to My Tusass
Use your iPhone’s camera to scan the eSIM QR code.
Alternativily you can enter your eSIM details manually by going to Settings > Mobile Service > Add eSIM. Choose option "Use QR code" and then choose "Enter Details Manually". You can find your manual eSIM informations on your mobile subscription on the self-service.
Follow the on-screen prompts to activate your eSIM. Once activated, your eSIM is ready to use.
To verify if your iPhone supports eSIM, refer to the Apple support page: Apple eSIM
Log into your self-service platform My Tusass and navigate to the mobile subscription you are about to convert to eSIM. Ensure you have your eSIM QR code ready for the next step.
Login to My Tusass
Use your Android device camera to scan the eSIM QR code.
Alternativily you can enter your eSIM details manually by going to Settings > Connections > Sim manager > Add eSIM. Choose option "Scan QR code" and then choose "Enter activation code". You can find your manual eSIM informations on your mobile subscription on the self-service.
Follow the on-screen prompts to activate your eSIM. Once activated, your eSIM is ready to use.
If your using an Samsung device, refer to the Samsung support page for eSIM: Samsung eSIM
Yes, you can use both an eSIM and a physical SIM simultaneously on many smartphones if your device supports it. It therefore allows for multiple subscriptions on the same mobile device.
As a private customer, you can easily transfer your eSIM number from your current phone to another by following our guide for either iPhone or Android smartphone.
Note! It is important that you do not reset your phone before starting this process.
iPhone Guide
1. On device
Go to Settings > Mobile Service > Select your active eSIM under the list of SIM cards you want to remove.
2. Delete eSIM
Scroll to the bottom of the selected eSIM page and tap the "Delete eSIM" button. Confirm the deletion when prompted.
3. Log in to self-service, My Tusass
Once the eSIM profile has been removed from your device, you can log into your account and select the mobile subscription number you removed from your device. Your eSIM QR code will be visible and ready to be added to your new device. If the QR code does not appear, please wait a few minutes or refresh the page. Log ind på Mit Tusass
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Android Guide
1. On device
Go to Settings > Connections > Sim manager > Select your active eSIM under the SIMs list which you would like to remove.
2. Remove eSIM
Tap the "Remove" button on the selected eSIM. Confirm the removal of eSIM when prompted.
3. Log in to self-service, My Tusass
Once the eSIM profile has been removed from your device, you can log into your account and select the mobile subscription number you removed from your device. Your eSIM QR code will be visible and ready to be added to your new device. If the QR code does not appear, please wait a few minutes or refresh the page. Log ind på Mit Tusass
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Note! it’s important you don’t format your phone before removing your eSIM number from the device. If your not able to follow these step due to damaged or stolen device, you will need to reach out to Customer Service at 80 80 80, weekdays 9.00-18.00.
It costs nothing to switch from a physical SIM card to an eSIM.
Currently eSIM is only offered as a solution to customers with an active mobil subscription, they can easily convert their current SIM card to an eSIM via the self-service portal, My Tusass.
For tourists, we offer our mobile solution Hello Greenland eSIM – designed specifically for travellers.
It includes unlimited calls and texts within Greenland, and lets you choose the data option that suits your stay – with no subscription required.
Click here to get started.
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Perfect for children between 5 and 17 years old. Upgrade to the new children's subscription today.
Introducing Hello Greenland – the very first Greenlandic eSIM solution designed for tourists! In three easy steps you’ll be connected in every city and village you visit.
