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Zero defect programme

The zero defect programme is a philosophy that focuses on defect prevention rather than finding and fixing defects after the fact. It is based on the idea that human errors are usually caused by a lack of attention rather than a lack of knowledge. The goal of the zero defect programme is to motivate employees to do their jobs right the first time by developing a constant desire for quality. Some advantages include improved productivity, quality, and employee morale. However, it requires proper implementation and is best suited for responsible, educated workforces with loyalty to the company.

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Global Management Solutions Zero Defect Programme
Introduction  It is a philosophy that believes in defect prevention rather than finding and fixing defects.  It centres on the belief that most human errors are caused due to a lack of attention, rather than a lack of knowledge.  It emerges as a major step towards the elimination of rework, scrap, repair and other wasteful activities.  Sometimes, poka yoke is also termed zero
Basic Philosophy  Zero defect is a personal habit developed over a period of time.  Daily oath-taking to not allow errors, delay, wastage, breakdowns and accidents to take place.  Defects are manifestations of worker’s errors, which are primarily due to three reasons: 1. Lack of know-how or knowledge about the job or machinery 2. Lack of proper physical facilities and engineering support 3. Lack of attention
 The crux of the ZD programme is in motivating employees to prevent committing mistakes by developing and nurturing a constant, consistent and conscious desire to do the job right the first time, every time.  ZD is simply a movement to assure that each individual, from the CEO to the peon, irrespective of position, realizes the individual’s importance in the production of the organization's goods and services .  The attainability of ZD is directly proportional to the attitude and desire
Advantages  Improves productivity.  Significantly improves the image of the company in the market as the products are defect free.  Improves product quality significantly  Changes the attitudes of the employees towards work and the company  Improves the morale of employees  Improves team building and participation
Limitations  It is strictly applicable only when loyalty towards the company exists  It is retained by motivational mechanisms  It has a high chance of failure and backfiring if not implemented properly  It is mostly applicable where the workforce is highly responsible, efficiency , educated, properly trained.  It overemphasizes the importance of the operator’s or worker’s attention to perfection