Presentation & communication skills

Presentation & communication skills

• 1.
  Presentation Skills By : Gihan Aboueleish
• 2.
  Gihan aboueleish
• 3.
  Learning Objectives What is Communication ? The Communication Cycle Impact of a message Styles of Communication What is a skill? Designing Effective PowerPoint Presentation. Types of Instructional Tools. Some Final Words Gihan aboueleish
• 4.
  Why Communication ..? Communication  Miss-communication  Communication Skills. Gihan aboueleish
• 5.
  What is Communication? Thedictionary defines communication as a process by which information is exchanged between individuals through a common system of symbols, signs or behaviors. Gihan aboueleish
• 6.
  Functions of Communication Control  Motivation  Emotional Expression  Information
• 7.
  Process of Communication Gihanaboueleish
• 8.
  Communication Cycle Message Various Sender Channel Receiver Feedback Gihan aboueleish
• 9.
  Cultural Difference “video”
• 10.
  Types of Communication Types Verbal Non - Verbal Postures & Facial Words Voice movements expressions Modulation Diction Gestures Clear Linguistics Tone Volume Gihan aboueleish Rate
• 11.
  Barriers to EffectiveCommunication  Filtering  Selective Perception  Emotions  Language
• 12.
  Cultural Misunderstanding “Video”
• 13.
  Key Communication Skills  Listening Skills  Feedback Skills  Presentation skills
• 14.
  Verbal Communication  Words  UseSimple Language (avoid jargon)  Grammatically correct  Avoid slang  Be precise (avoid redundancy) Gihan aboueleish
• 15.
  Don’t Do I can’t do this… I’ll check it for you… I can’t help you… I don’t know… You don’t understand… Let me explain… You are wrong… I think… I suggest… Please listen to me.. I recommend… You will have to… In order to complete the process we will need to… Just a second… May I place you on hold… Hold on… “No” in the beginning of the sentence I am afraid... I would love to do it however… What? What did u say? Pardon Me… Could you please repeat… But However We can’t do… What we can do is… Gihan aboueleish
• 16.
  Non – VerbalCommunication  Facial Expressions  Eye Communication  90% of our personal communication calls for involvement.  Look at people for 5 to 10 seconds before looking away, it shows involvement.  Smile  It improves your face value !! Gihan aboueleish
• 17.
  Non – VerbalCommunication  Gestures  Are you aware how you look to others?  Find out your habits  Find your nervous gestures Gihan aboueleish
• 18.
  Non – VerbalCommunication  Posture And Movement  Stand Tall.  The difference between towering and cowering is totally a matter of inner posture.  It’s got nothing to do with height, it costs nothing and its more fun. Gihan aboueleish
• 19.
  Impact of aMessage FACE TO FACE Body Tone of Language Voice 55% 38% Words 7% Gihan aboueleish
• 20.
  Impact of aMessage - VOICE CONVERSATION Words 14% Tone of Voice 86% Gihan aboueleish
• 21.
  Cultural Shock “Video”
• 24.
  Feedback Skills  Positive vs. Negative Feedback  Positive feedback is more readily and accurately perceived than negative feedback.  Positive feedback fits what most people wish to hear and already believe about themselves.  Negative feedback is most likely to be accepted when it comes from a credible source if it is objective in form.  Subjective impressions carry weight only when they come from a person with high status and
• 25.
  Developing Effective FeedbackSkills  Focus on specific behaviors.  Keep feedback impersonal  Keep feedback goal oriented  Make feedback well timed  Ensure understanding  Direct feedback toward behavior that is controllable by the recipient
• 26.
  Group Think  Phenomena in which the norm for consensus overrides the realistic appraisal of alternative course of action
• 27.
  Styles Of Communication  Aggressive communication  Submissive communication  Assertive communication Gihan aboueleish
• 28.
  Aggressive communication  Those who communicate in an aggressive manner are generally perceived as selfish and unwilling to compromise. This style is usually linked to a desire to hurt others or exact revenge, or may reflect poor emotional development.  It usually attacks the other person instead of expressing a need:  Ex; "You never spend any time with me“ versus "I need to spend more time with you". Gihan aboueleish
• 29.
  Passive Communication  Passive communication is based on compliance and hopes to avoid confrontation at all costs. In this mode we don't talk much, question even less, and actually do very little. We just don't want to rock the boat. Passives have learned that it is safer not to react and better to disappear than to stand up and be noticed. Gihan aboueleish
• 30.
  Assertive communication  The most effective and healthiest form of communication. It's how we naturally express ourselves when our self-esteem is intact, giving us the confidence to communicate without games and manipulation.  When we are being assertive, we work hard to create mutually satisfying solutions. We communicate our needs clearly. We care about the relationship and insist for a win/win situation. We know our limits and refuse to be pushed beyond Gihan aboueleish them just because someone else wants or needs
• 31.
  Situations  Have a look at these situations and decide how... ...an aggressive person would react  Situation # 01.  Situation # 02. Gihan aboueleish
• 32.
  Situations  You are trying to concentrate on some important work. However, a few of your co-workers are laughing and horsing around. What do you do?  You are the head of your department. A young lady who works for you has started coming to work late everyday and is extremely moody. What do you do? Gihan aboueleish
• 33.
  What is aSkill?  Skill is defined as a learned power of doing something competently.  It is a developed aptitude or ability. Gihan aboueleish
• 34.
  Listening Skills An openear is the only believable sign of an open heart. David Augsburger Gihan aboueleish
• 35.
  Types of Listening  Listening are of 3 types:  Hearing  Passive listening  Active listening Gihan aboueleish
• 36.
  Barriers to ActiveListening * Environmental barriers * Physiological barriers * Psychological barriers * Selective Listening * Negative Listening Attitudes * Personal Reactions * Poor Motivation
• 37.
  How to Bean Effective Listener  What You Think about Listening ? * Understand the complexities of listening * Prepare to listen * Adjust to the situation * Focus on ideas or key points * Capitalize on the speed differential * Organize material for learning
• 38.
  How to Bean Effective Listener (cont.) * What You Feel about Listening ? * Want to listen * Delay judgment * Admit your biases * Don’t tune out “dry” subjects * Accept responsibility for understanding * Encourage others to talk
• 39.
  How to Bean Effective Listener (cont.) * What You Do about Listening ? * Establish eye contact with the speaker * Take notes effectively * Be a physically involved listener * Avoid negative mannerisms * Exercise your listening muscles * Follow the Golden Rule
• 40.
  Important Details  Be calm and collected at all times  Be loud enough to be easily heard  Use words with accurate diction & correct pronunciation  Speak slowly and make use of pauses to stress important ideas. Gihan aboueleish
• 41.
  Important Details Use a confident tone and a level clear vocabulary.  Be vibrant and enthusiastic – avoid a dull, monotonous tone.  Know what you are talking about and accept the limitations of your knowledge. Gihan aboueleish
• 42.
  Finally, remember that interpersonal communication is a multitude of skills. Also remember that skills can be learned and practiced. It is our hope that you are on your way to mastering the ART OF COMMUNICATION. Gihan aboueleish
• 43.
  Assignment  Create a presentation about ;  Motivating people in boring jobs  Advertising may influence the consumer behavior.  Ethics in science …is a barrier or helper ?  Movies and their impact on mindsets  Current lifestyle evil.  HSCB think global & act local. Your presentation should not exceed 15 Min with Maximum 20 slides. Gihan aboueleish
• 44.
  DESIGNING EFFECTIVE “POWERPOINT PRESENTATIONS” By : Gihan aboueleish
• 45.
  Presentation Skills Ideas,concepts or issues talked about or spoken to a group or audience Public speaking is one of the most feared things “I could make such a fool of myself” Skills required to give a good presentation can be developed “ Preparation is the Key”
• 46.
  Presentation Skills * Preparation/ Planning is the first step on the ladder to success * Aspects in the development of a good presentation * Self Centered (Self) * Audience Centered (Audience) * Subject Centered (Material) * “I want (who) to (what) (where, when and how) because (why)”
• 47.
  Presentation Skills  Helpers What do you want to present (content)? Why do you want to present (purpose)? Where will you be presenting (place)? How do you want to present (words to be used or not, slides to be used) Who is your audience?
• 48.
  Presentation Skills * Preparation: Audience Analysis * What is the audience interested in * What does the audience want * What does the audience already know and needs to know * What are their needs, expectations from this presentation * How will the audience benefit from this presentation
• 49.
  Presentation Skills  Structuring the presentation Opening/Beginning Middle section Closing/End 5 min. , Questions
• 50.
  Presentation Skills * The Beginning - Should be carefully designed. * Get attention - shock, humor, question, story, facts &figures * Motivate audience to listen - listen to their needs
• 51.
  Presentation Skills * Preparation – Structure * Sequence should be logical & understandable * Summaries- Recaps * Value of visual aids-flip charts, handouts etc.
• 52.
  Presentation Skills * Prepare Closing * Last 2 to 2.5 minutes are as critical as the first five minutes for a successful presentation * Summarize- highlight important points * Suggest action- what to do and when, where and how to do it
• 53.
  Presentation Skills * Effective Delivery * Be active - move * Be purposeful - controlled gestures * Variations – vocal (pitch, volume, rate) * Be natural * Be direct – don’t just talk in front of the audience talk to them
• 54.
  Presentation Skills Handling Questions Do not get confused  You are not supposed to know everything  Anticipate and keep answers ready  Sometime questions themselves give you a lead to highlight your point of view
• 55.
  Presentation Skills  VisualAids  While using an over head projector face the audience while talking  Point with a pen  Appropriate lighting  Watch the colors  Ensure clear visibility  06 lines, 07 words per line
• 56.
  Presentation Skills So toconclude : Always prepare Control your fear Interact with your audience
• 57.
  Tips for publicpresentation “Video”
• 58.
  Designing Effective PowerPoint Presentation Big Progressive Consistent Simple Clear Summary Gihan aboueleish
• 59.
  MAKE IT BIG Gihan aboueleish
• 60.
  Make it Big(Text)  This is Arial 12  This is Arial 18  This is Arial 24  This is Arial 32  This is Arial 36  This is Arial 44 Gihan aboueleish
• 61.
  Make it Big(Text)  This is Arial 12  This is Arial 18 Too Small  This is Arial 24  This is Arial 32  This is Arial 36  This is Arial 44 Gihan aboueleish
• 62.
  Make It Big(How to Estimate) Look at it from 2 metres away  2m Gihan aboueleish
• 63.
  KEEP IT SIMPLE Gihanaboueleish
• 64.
  Keep It Simple(Text)  Too many colours  Too Many Fonts and Styles  The 6 x 7 rule  No more than 6 lines per slide  No more than 7 words per line Gihan aboueleish
• 65.
  Keep It Simple(Text) Instructional Technology: A complex integrated process involving people, procedures, ideas, devices, and organization, for analyzing problems and devising, implementing, evaluating, and managing solutions to those problems in situations in which learning is Too detailed ! purposive and controlled (HMRS 5th ed.) Gihan aboueleish
• 66.
  Keep It Simple(Text) Instructional Technology: A process involving people, procedures & tools for solutions to problems in learning (HMRS 5th ed.) Much Simpler Gihan aboueleish
• 67.
  Falling Leaves Observed Delhi Mumbai Goa January 11,532,234 14,123,654 3,034,564 February 1,078,456 12,345,567 16,128,234 March 17,234,778 6,567,123 16,034,786 April 16,098,897 10,870,954 7,940,096 May 8,036,897 10,345,394 14,856,456 June July Too detailed ! 16,184,345 678,095 8,890,345 15,347,934 4,123,656 18,885,786 August 8,674,234 18,107,110 17,230,095 September 4,032,045 18,923,239 9,950,498 October 2,608,096 9,945,890 5,596,096 November 5,864,034 478,023 6,678,125 Gihan aboueleish December 12,234,123 9,532,111 3,045,654
• 68.
  Falling Leaves inMillions In 106 Delhi Mumbai Goa January 11 14 3 February 1 12 16 March 17 6 16 April 16 10 7 May June Much Simpler 8 16 10 0 14 4 July 8 15 18 August 8 18 17 September 4 18 9 October 2 9 5 November 5 0 6 December 12 9 3 Gihan aboueleish
• 69.
  Falling Leaves 50 Goa 45 Mumbai 40 Delhi 35 30 25 Too detailed ! 20 15 10 5 Gihan aboueleish 0 January February March April May June July August September October November December
• 70.
  Falling Leaves 50 Goa Mumbai Delhi 40 30 Much Simpler 20 10 Gihan aboueleish 0 January March May July September November
• 71.
  Keep It Simple(Picture)  Art work may distract your audience Artistry does not substitute for content Gihan aboueleish
• 72.
  Keep It Simple(Sound)  Sound effects may distract too Use sound only when necessary Gihan aboueleish
• 73.
  Keep It Simple(Transition)  This transition is annoying, not enhancing "Appear" and "Disappear" are better
• 74.
  Keep It Simple(Animation) 2m Simple & to the point Gihan aboueleish
• 75.
  MAKE IT CLEAR Gihanaboueleish
• 76.
  Make It Clear(Capitalisation)  ALL CAPITAL LETTERS ARE DIFFICULT TO READ  Upper and lower case letters are easier Gihan aboueleish
• 77.
  Make It Clear(Fonts) Z Times/Arial Z Serif clear busy Gihan aboueleish
• 78.
  Make It Clear(Fonts)  Serif or Script fonts are difficult to read on screen  Arial or Times fonts are clearer  Italics are difficult to read on screen  Normal or bold fonts are clearer  Underlines may signify hyperlinks  Instead, use colours to emphasise Gihan aboueleish
• 79.
  Make It Clear(Numbers) Use numbers for lists with sequence For example: How to put an elephant into a fridge? 1. Open the door of the fridge 2. Put the elephant in 3. Close the door Gihan aboueleish
• 80.
  Make It Clear(Numbers) How to put a giraffe into a fridge? 1. Open the door of the fridge 2. Take out the elephant 3. Put the giraffe in 4. Close the door Gihan aboueleish
• 81.
  Make It Clear(Bullets) Use bullets to show a list without  Priority  Sequence  Hierarchy, ….. Gihan aboueleish
• 82.
  Make It Clear(Colours)  Use contrasting colours  Light on dark vs dark on light  Use complementary colours Gihan aboueleish
• 83.
  Make It Clear(Contrast)  Use contrasting colours  Light on dark vs dark on light  Use complementary colours high contrast low contrast Gihan aboueleish
• 84.
  Make It Clear(Contrast)  Use contrasting colours  Light on dark vs dark on light  Use complementary colours This is light on dark Gihan aboueleish
• 85.
  Make It Clear(Contrast)  Use contrasting colours  Light on dark vs dark on light  Use complementary colours This is dark on light Gihan aboueleish
• 86.
  Make It Clear(Complement)  Use contrasting colours Light on dark vs dark on light Use complementary colours These colours do not complement Gihan aboueleish
• 87.
  Make It Clear(Complement)  Use contrasting colours Light on dark vs dark on light Use complementary colours These colours complement Gihan aboueleish
• 88.
  Make It Clear(Size)  Size implies importance Gihan aboueleish
• 89.
  Make It Clear(Size)  Size implies importance Gihan aboueleish
• 90.
  Make It Clear(Focal Points)  Focal points direct attention Gihan aboueleish
• 91.
  Make It Clear(Focal Points)  Focal points direct attention Gihan aboueleish
• 92.
  BE PROGRESSIVE Gihan aboueleish
• 93.
  Types of InstructionalTools Discovery Learning Individual Social Constructive Constructive Tools Tools Too many in one go! Mode of Instruction Guided Inquiry Informational Tools Individual Social Instructive Communicative Tools Tools Direct Instruction Individual Pair Group Gihan aboueleish Complexity of Interactions
• 94.
  Types of InstructionalTools Discovery Learning Individual Social Constructive Constructive Tools Tools Mode of Instruction Guided Informational Tools Progressive & Inquiry Individual Social thus focused Instructive Tools Communicative Tools Direct Instruction Individual Pair Group Gihan aboueleish Complexity of Interactions
• 95.
  Understanding Technology Mouse I/O Error Main Storage CPU Function key Too many & not User interface Software focused Debugger Floppy disk Backup system
• 96.
  Understanding Technology Mouse I/O Error Main Storage CPU Function key Progressive & User interface Software thus focused Debugger Floppy disk Backup system
• 97.
  BE CONSISTENT Gihan aboueleish
• 98.
  Be Consistent  Differences draw attention  Differences may imply importance  Use surprises to attract not distract Gihan aboueleish
• 99.
  Be Consistent Differences drawattention  Differences may imply importance  Use surprises to attract not distract This tick draws attention Gihan aboueleish
• 100.
  Be Consistent Differences drawattention  Differences may imply importance o Use surprises to attract not distract These differences distract! Gihan aboueleish