Casebook ‘22
of 

IIT(BHU) Varanasi

presents
Issues & Copyright
Casebook ’22, The Business Club, IIT(BHU), Varanasi© 2022, The Business Club, IIT(BHU), Varanasi. All rights reserved.


Notice

No part of this publication may be reproduced or transmitted in any form or by any means – electronic or mechanical, including
photocopy, recording, or any information storage and retrieval system – without permission in writing from the 


First edition: July 2020

Second edition: November 2021

Third Edition: October 2022
The Business Club,

IIT(BHU), Varanasi.
A couple of years back, a step was taken by The Business Club to help peers and juniors who sat for placements and internships. The Club
received lots of appreciation for curating preparation content for Analyst, Consulting, Quant, and Product Management roles and compiling it
into a book, which turned out to be one of the most successful initiatives: “Casebook 1.0”. The “1.0” in the name was a deliberate showcase of
commitment and confidence by the Club to produce more editions of the Casebook. “Casebook 3.0” is one more step in that direction. This
book, like its previous editions, is an affirmation of the vision of the club to aid the students who want to test their business acumen by
venturing into business-related fields.


Last year’s placement and internship data and the students' achievements at various levels point out the trend of rising analytics, consulting,
and product management opportunities (culture) at IIT(BHU). Matching the “demand”, Casebook 3.0 “supply” not just more, but better cases,
interview transcripts, and techniques to help people learn the skill of problem structuring and solving and become more confident with their
presentation and articulation process.


Reinventing and adapting itself to the Covid-induced changes in the process of tests and interviews, this book will be an essential tool for
folks to accustom themselves to the “New Normal”.


Going through the content, I can only imagine the concerted effort of the authors and editors in compiling interviews and transforming them
into a book. I want to thank them for adhering to the Club’s principles and vision in helping their counterparts prepare for but not limited to,
their placements. I would also like to acknowledge the significant contribution of Ashwin, Aayush, Pratyush, Hritwik, Addya, Ishika, Manish,
Sanchit, Anesh, and all the former and current secretaries and club members in taking this instrumental initiative for the college.


Harsh Nadar

Former Secretary

The Business Club

IIT(BHU) Varanasi

Foreword
Index
CONTENTS PAGE NO.
S.NO.
1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.



Index

Acknowledgement

About Business Club IIT BHU

All About Cases

 

 



Alumni Testimonials

What’s new and how to use this book?

About Consulting

All about case interviews

HR question tips

Supplementing your toolkit

i) Guesstimates








1-3

4

5

6-7

8

9-12

13-14

15-18

19-25


26-47


1
48-61
29-30

31-33

34-35

36-38

39-40

41-43

44-46

47
MEESHO BA
OYO B
JPMC Analys
Redseer Strategy Consultants B
Mastercard Consulting Analys
L.E.K Consulting -
L.E.K Consulting -
Model Guesstimates

50-52

53-55

56-57

58-59

60-62

LEK Consultin
Model Case - Petrol Pump
Model Case - Automobile
Model Case - Health Car
Model Case - Logistics
ii) Profitability
Index
CONTENTS PAGE NO.
S.NO.
2
63-76
64-66

67-68

69-71

72-74

75-76

Meesho BA -
Meesho BA -
Housing.com
Model Case- Airlin
Flipkart APM -1
iii) Root Cause Analysis
77-91
79-81

82-84

85-88

89-91


KPMG
Model Case - e2
Model Case - Dog Owner’s Marke
Model Case - Energy Device
iv) Market Entry
100-112
100-101

102-104

105-107

108-110

111-112



Flipkart APM -
Model Case - WhatsApp Payment
Microsoft TP
Flipkart APM -
Flipkart APM - 4

v) Product: Metrics and Design
92-99
92-94

95-97

98-99



Dalber
Model Case - Unhappy Studen
L.E.K. Consulting

iv) Unconventional
Index
CONTENTS PAGE NO.
S.NO.
12.


 Industry Insights









 

 



3
113-121
113

114

115

116

117

118

119

120

121

Oil & Gas
Healthcar
Aviation
Retai
FMC
E-commerc
Hospitalit
Automobile
Logistics
13.


 Assorted Frameworks
13.


 122-142
122-123

124-125

126

127-128

129-130

131-132

133-134

135-136

137-138

139-140

141-142

3C & 1P Framewor
Internal/External Analysi
Cost Benefit Analysi
Qualitative & Quantitative Analysi
McKinsey’s 7S Framewor
BCG Growth-Share Matri
Porter’s Five Forces Framewor
SWOT Analysi
5W1H Framewor
PESTEL Analysi
Value Chain Analysis
14.


 Fin & Eco Overview 143-147
15. Statistics for Business 148-152
16. Product Primer 153-160
17.
18.
Datasheets
Contributors
161-162
163-166
Acknowledgement


We commend and are eternally grateful to the people who have helped in the development of the casebook by
sharing with us their interview insights and enabling us to put together this comprehensive documentation. It was
a thorough process filled with a lot of long hours. This book is dedicated to all our esteemed alumni who helped
us in creating this compilation of business and placement interview questions. This compendium would not have
been possible without the formidable contribution of the club members and their diligence.



We are grateful to the previous team for creating the Casebook 2.0 edition, which served as the great stepping
stone to build upon.



We would also like to thank Archit Gupta, Ayush Gupta, K Abhishek Kumar, Mugdha Shelke, Shivam Shukla,
Vaibhav Tripathi, and Yash Gupta for their diligent efforts towards continuing this culture of excellence at the
institute.



Suyash Tripathi

Chief Editor

IIT BHU Casebook ‘22


4
About Business Club IIT(BHU)
The Business Club, IIT(BHU) is the student-run club of Indian Institute of Technology (Banaras Hindu University),
Varanasi where the confluence of finance, economics, consulting, analytics, and product management
transpires. The club doesn’t just limit itself to these few verticals, but rather focuses more on the ever-flowing
culture of constant learning and curiosity to learn even more.



Having begun a few years with a team of a handful members, the club has since moved forward by leaps and
bounds to a size of over 150+ core members and an enthused learning community of 400+ members. The club
launched its flagship publication, The Casebook, 2 years ago in 2020, and it has since become the most widely-
followed and preferred placement preparation material in IIT (BHU).



Being from a technical institute, the club’s members never fail to bring a unique perspective from a technological
standpoint that can often be the difference-maker in problem solving. Thus, with the same sheer confidence in
our mind, we dedicate ourselves to building a casebook that is fresh with tools to build in-demand hard and soft
skills, with innovation at the top of our minds, every year.


The Business Club

IIT (BHU) Varanasi

5
Alumni Testimonials
Ishika Mittal, Investment Analyst | @SpecialeInvest
“Casebook has been one influential resource for me to gauge and build my first principle
thinking. The learnings I had from the same, have shaped a lot of how I structure thoughts
during work, beyond interviews and have been instrumental in my day-to-day life here as a VC.
I would really recommend everyone to go through it, and develop the skill, albeit the questions
of sitting in tech or non-tech roles.”
6
"Casebook really helped me develop first-principle thinking, and to structure and streamline
my thoughts. Through it, I was able to hone how I'd approach any case problem, fictitious or
real. It represent industry norms, standards and expectations, which are an incredibly
important yardstick for one anyone preparing for placements. The Business Club's Casebook
was definitely an important cog in the wheel to help me land a role at L.E.K Consulting and in
the process, become a better problem-solver"
"Having seen the casebook grow and evolve as an initiative, I can confidently convey that this
will be an immensely advantageous tool for anyone looking to brush up on their placement
preparations. I used to refer to the casebook to get an understanding of the current
requirements of interviewers and common questions asked in case interviews. It helped me
develop my problem-solving muscle and was a really important resource in helping me
succeed in the interview process for Accenture"
Dibyajyoti Dey, Consulting Associate | @Accenture Strategy
Vikram Mehta, Associate | @L.E.K Consulting
Alumni Testimonials


“Be it any profile (SDE, analyst, consulting, product, quant, etc.) or company you're sitting for,
the companies these days demand three utmost critical skills: problem-solving, structured
thinking, and confident speaking. The IIT BHU casebook has just been a step in preparing
peeps by compiling the latest business cases/culture-fitment questions and curating study
material per the latest industry requirements. Having been associated with the compilation of
casebooks 1.0 and 2.0, I can assure 3.0 is going to be better and can vouch for the team's
honest efforts to get the best prep material.

All the best for placement season :) ”



“For product roles, I'd recommend solving a ton of case studies and guesstimates with your
peers. Solve these in an actual interview format and environment, get feedback, and improve.
The IIT BHU Casebook is excellent for this! Other ones would be IIM-A Casebook, Case
Interviews Cracked, and Cracking the PM Interview. Apart from this, be thorough with your
resume. Do multiple iterations and prepare solid answers for questions like tell me about
yourself, your favorite product, and other similar ones. ”

Addya Joshi, Product Manager I @ Expedia Group
Harsh Nadar, Software Engineer | @Cisco
What's new and how to use this book?



Structured thinking and clarity of thought are still the most sought-after traits in not just consulting interviews, but in analytics, finance,
and product management too. Why? Because they represent your capability to break down problems and identify root causes
effectively. After developing a refined understanding of the root causes, you can suggest empathetic and actionable solutions!



Defining the problem well, laying down the structure, asking the right questions, and subsequently recommending the most appropriate
solutions is a sure shot recipe for success in case interviews. While the professionals make it look effortless, it is a skill that needs
dedicated practice and long hours.



The Business Club, IIT (BHU) Varanasi has compiled this Casebook to serve that very purpose. We aim to provide you with a hassle-free
learning experience that caters to all your needs from a single place, and provides you with an all-encompassing source to refine your
case solving approach and apply them first-hand at cases curated specifically for that purpose.



While case interviews from a diverse set of profiles and companies form the crux of this document, we’ve ensured that the learner is
assisted further in their preparation by providing frameworks as a starting point, industry insights on current trends to complement a
case’s learnings. Additionally, knowledge sections and primers on finance and economics to serve as the building blocks of your
business acumen, statistics to refresh your math, datasheets to keep you updated. And, to cap it all off, personal and case interview
preparation tips to supplement your problem solving skills



We strongly recommend case practice in groups of 2-4 people to be done multiple times on a weekly basis. Ensure that you take up
both the roles, the interviewee’s and the interviewer’s, to better understand the dynamics of a case interview from both ends of the
table. The case solving should be done by self, and the approach by the interviewee and key takeaways should be analyzed for learning
purposes. Wherever possible, we’ve made sure to suggest alternate approaches and case facts to ensure broader learning.



Outside of just interview practice, we hope that this Casebook assists you in building an analytical stream of thought and structured
approach to solving problems in general. Just as much as it stands true to solving a case, the journey of learning is often more important
than the end result.



We hope that this book will help you fulfill your most sought-after endeavors! Happy Case Solving!



The Business Club

IIT (BHU) Varanasi

“It’s the little things that are vital. Little things that make big things happen.” - John Wooden
8
About Consulting
Consulting Primer (1/4)

What is Consulting?

Key Working Areas

Consulting involves providing advisory services to organizations to improve their performance or to
assist them in dealing with business problems that may require special expertise. It provides a third
party(outsider) perspective to business're gonna love consulting if you love brainstorming & solving
real life business problems

The problem solving process is a series of analytics & structured approaches that involves primary
and secondary research combined with business acumen & creative thinking.

In short, it helps companies, CXOs & other leaders with solving relevant business problems.

Strategy Consulting : Services such as drafting & implementing business strategies, mergers and
acquisitions, client strategy, organizational strategies, etc come under this part.
Management Consulting or Business Consulting : Involves advice to management towards
improving business strategies and operational processes.
Operations Consulting : Includes improvement in the operations level(supply chain, outsourcing,
etc) & performance in organizations.
Financial Advisory : The segment covers services such as transaction services, risk
management, actuarial valuation, tax advice, audits etc.
Human Resources : Includes all advice and implementation activities related to human capital
management and the HR departments.
IT Consulting : A segment that advises companies on how to best use their IT infrastructure &
suggests improvements.

9
Consulting Primer (2/4)

Hiring Process
Qualities They are Looking For:
Basic Filter: CV shortlistings,
cover letters, HRQs, etc
Interviews: Few (generally 2-3)
case interviews
Final Hiring call!

This involves three main parts:
Problem Solving Skills Soft Skills Leadership & X-factor
Analytical & problem solving
abilities, business acumen &
creative thinking. Usually tested
in guesstimates and/or case
questions.
Communication & Presentation
skills, ability to structure,
teamwork etc. Usually tested in
HRQs & case interviews.
Track record, extraordinary
projects or achievements in CV.
All of these skills can be
highlighted through projects
and/or contribution in events.



10
Consulting Primer (3/4)

Business Analyst
Pre-MBA
Position
Responsibilities:
Research, data
collection & its
analysis,
documentation
& deck making,
financial models
too(sometimes)


Tenure(Usual) -
2 years

Post-MBA
Position
Responsibilities:
portion of
consulting
projects to work
on, data
gathering(a bit),
managing few
senior clients,
leading
analysts,
problem
solving.
Tenure: 2.5-4
years

Project
Managers
Responsibilities:
Project leads,
coordinate
team’s
activities,
relationship
management,
partner
meetings.
Tenure: 2-3
years

Associate
Partner
Responsibilities:
Client meetings,
selling firm’s
expertise,
development of
staffs, oversight
on projects,
business
development &
frequent
travels.
Tenure: 3-4
years

Position at the
absolute top of
the hierarchy

Responsibilities:
client
relationship
management,
business
growth,
inspiring
initiatives, firm’s
policy.
Tenure: NA

Associate
Consultant/
Consultant

Engagement
Manager
Principal Partner
11
Consulting Primer (4/4)

Problem Solving Structure (Example)

Define & Identify: 

Project - Increase profits of a FMCG company.
Increase profits by 15% by cutting costs & discovering new markets to increase sales.
Proper understanding of the context & business is crucial.*


Analysis:
Use critical data of the transportation & inventory management operations to identify potential flaws.
Analyze market data for different geographies and selling channels & identify opportunities for the client.
Understand the competitive landscape in the new markets & selling channels.


Implementation:
Implementation of the recommended solutions. This involves a great deal of coordination between various stakeholders
involved.
Monitoring implementation & re-evaluation along the way is equally important to ensure success.



Hypothesize:
Better managed supply chain will reduce costs by 6-8%.
Expansion to X market & y selling channel will help increase the sales.







Decision Making:
Closing of some inefficient inventories & channels to cut costs, supply of goods based on estimated demand (data analysis)
Setting up a new selling channel for expanding presence in identified geographies.
Formulation of detailed sales & marketing plan.




12
All about

Case Interviews
Structure of a Consulting Case Interview (1/2)

Case Questions -

In a case interview, a candidate is usually tested on these two parameters:
Personality - Strength & weaknesses and if the candidate is suitable for the job(through HRQs)
Candidate’s problem-solving ability & analytical skills(through case questions)

Aim :

Case Questions are asked to gauge the candidate’s analytical skills, creative thinking, problem-
solving ability and general awareness of their surroundings. Apart from these, the candidate’s soft
skills are also tested.



Approach :

The standard approach to solving a case interview is to first understand the problem by asking some
basic contextual questions, then lay out a roadmap(or structure), walk the interviewer through each
step and then conclude by presenting logical solutions & suggestions.

The main aim is to judge the candidate’s personality, strengths and weaknesses & to understand
whether he would be a good fit for the role & the firm using behavioral and past work experience-
related questions. 

Clarify Framework & Structure Analyze Conclude

HR Questions

13
Structure of a Consulting Case Interview (2/2)

A clear understanding of the problem statement is absolutely essential. Candidates can’t afford to commit a mistake here.
Ask clarifying & contextual questions to have a better understanding. Asking good clarifying questions at first would help
you see the problem from a much better perspective & will also earn you brownie points.
Interviewers won’t give away all information at once. It’s about a candidate’s skills to squeeze out all the necessary
information.
Candidates must communicate & validate all the assumptions taken.

This involves synthesizing all the findings, squeezing out more info and making some sense out of it,
Candidates should try to build a logic/theory consisting of various possible outcomes/reasonings, get their hypothesis
validated and keep narrowing down the outcomes.
Candidates should make sure to walk the interview through each step and ask well-directed questions to gather more info
& to move in the right direction.

Structuring involves putting all the data gathered together & make something out of it.
Laying out an analysis framework helps the candidate be organized & at the same time, it provides a visual roadmap for
both the interviewer and interviewee.
Candidates should understand that there is no one perfect framework. Rather the framework they are using should be
MECE; also it should be thorough but not wasteful.

This is to be a concise yet very crucial stage. Candidates should come up with logical suggestions for an implementation
plan for the client & should also cite the reasons which led to this conclusion.
One should also highlight any one action that the client should take to mitigate major concerns and should also mention
the factors that the client should be aware of that may impact the recommendations.
Quickly performing a sanity check, i.e. roughly evaluating the proposed solution(quantitatively), might earn you brownie
points.
Understanding the context & problem statement

Analysis of the case

Framework & Structure

Conclude

14
Cracking HR & Fitment Questions (1/4)
KNOW YOURSELF
Develop that muscle to walk through the details of your resume and fill in the details.
You will be asked about a lot of things on the resume. Be prepared to answer those. Why did you make the moves you
have? What have been the most significant decisions you have made? Where were the challenges and where were the
triumphs?
Create a perfect story such that being in that firm seems like the next logical step in you career.
Give them something to remember you by, some amazing life story, a skill that separates you from the rest, a unique talent
that you might have.
Learn to mitigate weaknesses in your skills or background., also learn the self-insight that is required to answer your
interviewer’s questions honestly and persuasively. 









What does the firm pride itself on? Try to show those qualities in yourself For e.g. if a firm takes pride in doing ESG
(Environmental, Social and Governance) Consulting, include some ESG projects in your resume and mention them in the
interview
Research about the company and the interviewer. For example, if the interviewer has been recently promoted, ask the
interviewer about their role and responsibilities, how the roles and responsibilities have changes since they got promoted
or if the company has just merged with any other company ask them how the company policies have changed internally
If the interviewer specializes in that sector, talk about your experience in that sector and take their opinions on your
projects in that sector and certain disruptions or trends that can symbolize the sector recently. For eg if the interviewer
has a lot of interest in the e-commerce industry, mention your take on the trends in the industry like horizontalization,
verticalization or cross sales and also take their opinions on the same
Know the basics of the company like where they are located and how they are structured. If unclear, ask do show some
initial understanding thoug
Knowing the firm will help you a lot in articulating the why questions, “why do you want to work in our firm”, “why do you
think you are a good fit for our company”
Highlight the values of the firm, show them you are a perfect fit for the firm. If it is a firm that values an entrepreneurial
mindset, highlight that you have tinkered with the ideas, and have a keen interest in startup space

KNOW THE FIRM
15
Cracking HR & Fitment Questions (2/4)
OBSERVE WELL
Hints and clues are everywhere. Be on the lookout for them.
The moment you walk in the office start observing, try to pick up any information that you can.
Look for the buzzwords the company use to define themself and try to include them in good things about you, but be ready
to justify them as well
Pay attention to the interviewer, things like what makes them look interested?, what do they ask you to elaborate on?
If you mess up, listen for a chance to show your skills at a later point
Story telling - As Tyrion Lannister once said “ There is nothing more powerful than a good story”, especially as a
consultant the storytelling skills are very important and they will be looking for them during the personal interview
Structure and articulation is very important for a consultant when they have to present to the clients and the interviewer
will be looking for it not only during the case questions but also during the personal interview.
The most important thing that they will be looking for is the ability to perform well while put under the cosh. They will put
you in tough situations during the personal interviews just to see how adept you are at navigating through difficult
scenarios.
They also seek answers to questions like Can you make things happen? Are you goal-oriented? Is it you who has been on
the driving seat of your life?
WHAT THEY ASSESS?
These questions test your ability to reason and come to a quality conclusion.
Your interviewer may also use these questions to test for the consistency of your responses.
You can form a comparison between the positives and negatives of the options you had while making the choice.
Know your resume in and out and be prepared for follow-ups to any information you reveal in your conversations with the
interviewer.
While preparing, ask “why” about all the facts on your resume and any major events in your life story that you have
elucidated on in the personal round
“WHY?” QUESTIONS
16
Cracking HR & Fitment Questions (3/4)
You will be asked “Do you have any questions for us”
Be ready to ask two to three intelligent questions that shows your interest and preparation and provide you with any
information you think you need
Don’t ask something that is too obvious in the brochure or web page
State that you look forward to a follow-up interview or to receiving an offer from the firm
Ask when you can expect a phone call with the results of the interview. This way you will be able to ask for a feedback
about your performance in the interview
Never ask, “How did I do?” directly
Use this opportunity to showcase your knowledge of the firm by mentioning questions pertaining to a recent merger that
might have taken place, clarify the roles and responsibilities associated with the role, etc.
CLOSING THE INTERVIEW
This, most probably, will be the first question they ask you and also the one which answers what they want to know about
you the most. So, it is of great importance that you put forward a coherent, compelling, and compact story for yourself
through this.
Stop from rambling about unnecessary points and talk about stuff that moves the needle. Don’t stretch the answer by
including irrelevant things.
Describe your life’s wants, goals and your resulting accomplishments. Tell your story in such a way that it seems that you
are the one who led your life
Give the interviewer something to remember you by, some unique thing about you, some thing that distinguishes you from
all the other interviewees.
Don’t just show the smart side of yours also show them the creative, well thought and well-mannered side of yourself.
TELL ME ABOUT YOURSELF
17
Cracking HR & Fitment Questions (4/4)
Be prepared for competency based questions around work-ethic, leadership, accountability, ownership, etc. Examples of

such questions are enumerated below:
Recount an incident types questions like recount an incident that shows you are a team player, recount an incident that
shows you are a good leader, etc.
Have some stories ready that can fit in more than one such incident e.g. there will be some stories that shows you both
as a good leader and as a good team player.
COMPETENCY BASED QUESTIONS
Clearly identify your greatest strengths
State the strengths that have direct relevance in you being a great consultant.
Identify a weakness that can be perceived as a strength but don't be too obvious saying things like, “I tend to work too
hard”
State a weakness that you can fix or a weakness that won’t directly affect you in the job that you are applying for. Don't
say you don’t like long hours, traveling or working with people
Whenever you mention a strength, try to back it up with an anecdote from your life exhibiting that particular strength.
Whenever you mention a weakness, mention that you identified it as a pressing problem and you are working on it. For
example, I recognized that public speaking was somewhere where I had room for improvement and following that
realization, I’ve enrolled for certain courses and have attended multiple workshops
Dont cough up a huge list of weaknesses
STRENGTHS AND WEAKNESSES
18
Supplementing
your Toolkit
Asking Preliminary Questions

Preliminary questions carry a two-fold purpose
Understanding the problem at-hand better
Seeking more pieces of information regarding the case

They help a candidate in identifying the scope of the problem and the solution expected from them, as well as
gauging the situation of the client in-depth It’s recommended that the candidate tries to cover the following two
buckets of preliminary questions while seeking more information:-

Defining the objective : Problem statements provided
during the case often leave the candidate oblivious to a
vital piece of information

For example, consider the following case, “Your client is a
daily-use electronics manufacturer which has been facing
stagnation in growth of sales. Identify why”

A candidate can uncover the treasures of hidden
information by iterating over the case statement and
identifying certain keywords.



What are daily-use electronics? What does the company
manufacture within this?

Who is the company selling to? How do we define “growth”
in sales?

What do we mean by stagnation?

Since when is this happening?

Why is it a problem if the company is facing stagnation in
growth of sales?



Another way to better understand the problem is to use the
5W1H framework (What, Why, Where, When, Who, How) to
clearly define all the key aspects. Most importantly, fully
clarify any new piece of information that you come across.



Analyzing the company : Now that a thorough
understanding of the problem has been established, it’s
important to uncover the other pieces of information critical
to the case. These can typically be categorized into the
following four types, depending on the client :

Product : The candidate should know what exactly the
company sells. What’s the product mix like? What
problem is the product trying to solve?
Value Chain : How is the product/service being
developed? What are the various steps involved? Who
are the stakeholders? Who are the customers?
Industry : What’s the industry landscape like, is it a
monopoly or a perfect competition? If competition
exists, then how differentiated are their products/
services?
Geography : Understand where the company is located,
where it manufactures its products, where the
distributors and customers are located, etc.
19
While conveying an overall strategy, it is generally utile to follow the breadth then depth approach. In this approach, you begin by detailing the
breadth of the structure you'll be following to solve the case and then, after clarification from the interviewer you focus on an individual
subsection of all the possible verticals.



In a nutshell, we provide the interviewer a bird's eye view of the approach first and follow that up by looking at the range of possible solutions in a
specific bucket. 






Breadth then depth :
EXAMPLE
Breadth then Depth





After the preliminary questions have been answered, a scope has been
agreed upon. Use the breadth then depth strategy mentioned below to
convey the same. Once you relay the strategy to the interviewer, they can
correct you if need be and you’ll be on the same page



For example, if you have to go about assessing the possibility of setting
up a pet store in Delhi. How you can go about detailing the overall
strategy, you can begin by saying that my objective is to assess whether
the company should open a pet store or not. To assess this, I'll first look at
the financial feasibility of such a venture and then suggest the GTM.
Then, you can individually highlight what you'll do for each specific bucket


For the sub-sections, ensure you highlight what you'll be covering.
So, it would look something like this



In assessing the financial feasibility, I shall estimate the profits, for
which I shall look at revenue and costs. In revenue, I shall look at the
market size, market share, and product lines. In terms of costs, I'll
look at fixed and variable costs



Discussing your mini-strategies and takeaways with the interviewer
ensures that you proceed in the right direction, and keeps the
interviewer engaged.
Drafting an overall strategy and mini-strategies
Mini-strategies
Overall strategy
Assume a premium airline’s revenue is declining, and the major sources of revenue are ticket sales and in-flight services. 

So you can convey the structure by saying that on the revenue side, I'll be looking at ticket sales and in-flight services, with ticket sales looking at
volume, type of ticket, frequency, and % occupancy, and in-flight services looking at meal categories, airport lounge services, and so on. In this
manner, you can detail the approach by first focusing on the breadth or different categories of solutions, and then on the depth or individual
factors of a particular bucket.
20
What?
EXAMPLES
Why?
The 80/20 rule states that 80% of outcomes of a given situation
result from 20% of the inputs. In other words, we can say that
weight isn’t uniformly distributed all across the board, and there are
some aspects of a problem that carry more weight than the others.
Using the 80/20 rule becomes a crucial aspect of approaching a
case in the consulting world because of limited resources (cost and
time) and scarce human capital. Thus, it is a good rule of thumb to
integrate the 80/20 rule into your toolkit for dissecting problems
Profits (50% )
Flipkart
Cost
Cost
SG & A 

(50%)
White Goods

(50%)
Employees,
Wages &
Schemes

(20%)
Electronics

(30%)
Others

(30%)
Others

(20%)
Revenue Revenue
(30%)
We will be considering SG & A for our analysis as it has
50% to the overall cost.
We will be considering SG & A for our analysis as it has
50% to the overall cost.
Even though Electronics has only 30% contribution to the
revenue but as the sales have gone down by 80% we will
focus on this segment.
Let’s say company X has seen a decline in profits by 50%
over the past year. You are to identify why and suggest
recommendations. After your clarifying questions, you
understand that SG&A (Selling, General, and Administrative)
costs comprise 50% of costs incurred by the company and
employee wages & compensation schemes comprise 20%
of the costs.
But, trends matter the most when it comes to problem-
solving. For instance, let’s say Flipkart has undergone a
decrease in revenue by 30%, and 50% of the revenue comes
from white goods (large household appliances like
microwave ovens, washing machines, etc), but after
clarification, you understand that 30% of Flipkart’s revenue
comes from electronics and the sales of electronics have
gone down by 80%, whereas sales of white good appliances
have plummeted by 20%.
Pareto Principle or 80/20 Rule
21
MECE and Mathematical Formulation
Often in different case themes, we have to drive the interview in a specific way to get to the root cause or the localised issue at hand. Various tools
can be used to this end that enable us to get to the problem in a structured and reiterative manner.


The MECE principle suggests that in order to break any problem, it should split
into smaller buckets that are

1. Mutually Exclusive: All subproblems fit into different categories, i.e. they
should be independent of each other.

2. Collectively Exhaustive: All subproblems put together should completely
define the scope of the original problem.



Being MECE in their approach helps candidates in breaking complicated
problems into simple chunks assisting them in identifying the root cause
without the possibility of any duplication

MECE (Mutually Exclusive and Collectively Exhaustive) Mathematical Formulation
Cost of travelling from Delhi to Kolkata
Cost of one liter petrol
(Rs./lt) * *
Mileage
(lt/km)
Distance
(km)
Consider the case of estimating the number of cycles in India. The
population of India, in this case, can be split on the basis of various age
segments such as 0-18, 19-45, 45-60, 60+ to simplify the challenge of
figuring out the proportion of the population that owns cycles. 

Similarly, MECE splits can be drawn on the basis of gender, rural/urban,
product segments, etc. depending on the case at hand.

MECE


0-18 19-45


60+


46-60
0-20
18-45

 40-60
60+
Not MECE


The process of mathematically breaking down various case-
affecting factors to quantitatively gauge them and drill down to the
root cause of the problem in a highly precise manner.

So is possible due to the MECE nature of mathematically breaking
down things into formulae, where each individual component can be
assessed independently and can hence assist the interviewee in
going a level deeper in an efficient manner


if one were to estimate the cost of travelling from Delhi to Kolkata,
they could break the cost into [Cost of one liter petrol (Rs./lt) *
Mileage (lt/km) * Distance (km)]. Further, each of the three
components can be assessed individually to analyze which factor is
causing change in costs
EXAMPLE
EXAMPLE
Why MECE?
What is MECE?
22
This is something that will separate you
from the bunch. While suggesting
solutions, ALWAYS prioritize.


Communicate to the interviewer that we
should act on this first, followed by this
and then the next thing
Categorization on the basis of time period: Prioritization of proposed suggestions:
Synthesis
Instead of just plainly listing out what
can be done, it's important to signify
the time frame and when it can be
done. 

For example it would look something
like this, I think we can do X in the short
term and then consider Y in the long
term in order to address the situation
How to Synthesize a Case
While summarizing the case be extremely crisp about the details of the case and mention them in a top-down
format without going into the thick of i
Remember two things while suggesting actionable recommendations for the case



So, you've done everything right up until now. Asked the right preliminary questions, laid out a good structure. But,
a strong synthesis serves as a make or break. So, let's look at how to properly synthesize the case. Here are two
things that you should adhere too.
23
Problem Isolation Tools
Benchmarking with competitors comes in extremely handy and is a
very useful tool in your arsenal. It ensures that you don’t fall behind or
fall short in terms of things like supply chain, tech stack, inventory
management, direct, and indirect costs and other facets.
Competitive Benchmarking Company-specific or Industry-Wide Segmentation
The Company-specific or Industry-wide segmentation essentially
provides direction to the interviewee to then proceed with the case.

EXAMPLE
Carrying out a company-specific or industry-wide segmentation,
enables us to understand the market well. It expedites the case-solving
process and improves drill speed in arriving to the solution.
Revenue = (#Units) * (Product Mix) * (Price/Unit)

Now, through a company-specific and industry-wide segmentation, you
get to know that it is a product mix issue with one of our product lines
shutting down and that is an industry wide issue owing to a legislative
amendment passed by the constitution that prohibits the sale of that
product line.
Revenue
# Units Price/unit
Product mix
In the above example, it gave us the conclusion that all companies had
to discontinue that product line thereby the interviewee can analyse
that and prioritise that issue in the remainder of the case.

In this given, case, it was a product
mix issue as one product line had to
be discontinued following an
amendment passed in the assembly
An example of the competitive benchmarking of neckbands in terms of
sourcing, supply chain, market share (Volume and GMV) can be carried
out between JBL and boAt to understand the competitive landscape
Similar competitive benchmarking can be carried out for Average order
value (AOV), frequency and volume of sales, along with gross margins
and product cost build-ups
EXAMPLE
Brand Wearables

(Market Share)
Hearables

(Market Share)
34.3%
11.5%
8.7%
42.8%
8%
4.5%
InboundLogistics
Top

Players Operations Outboundlogistics
Benchmarking
Storage expense
Benchmarking
Inventory
Management
infrastructure and
expenses
Comparing
margins across
raw materials in
sourcing, etc.
Comparing logistics
partners across
volume, type, and
the extent to which
they push
individual brands
24
BuildingaBusinessAcumen

Whatisbusinessacumen?

Howwillithelpyou?

Howtobuildanacumen?

The ability to understand how businesses operate, their problems and the WHY behind the organization.
An interviewee needs to understand the business, its customers, its model, among many other things, to be
able to appropriately structure their approach and provide sound recommendations.

Step1:Pick any industry that you like. It could be something that excites you, you wish to understand better, or you’ve
worked on in the past. In the same industry, pick 5-6 companies (preferably the biggest in the industry for beginners)

Step2 : Research on the 5-6 companies you’ve picked. This is to understand their businesses better. It can be done by
tracking their stock movement and analyzing the related news pieces.

Carry this on for 3-4 months. While it might seem mundane at first, soon you’ll start understanding the functioning of the
industry and the standard operating model.



Step3 : It’s time to apply your knowledge. There are two ways to do this. Take up the aforementioned Step 1 and 2 with your
friends and have regular group discussions on the same. Case competitions can also be a great way to upskill yourself further
in the relevant industries.

Step4 : Make projects and do internships. Experiential learning will overshadow any theoretical learning that you can take up.
25
All about Cases
i) Guesstimates
How to approach Guesstimates (1/3)
Guesstimation is the estimation of a ‘number’ or a ‘market size ’ of a certain product using very limited information. A guesstimate
question aims to test a candidate’s logical thinking and reasoning acumen, basically qualitative and quantitative skills. Apart from
problem-solving, communication and presentation skills are also very crucial while solving a guesstimate.



Guesstimate is not about finding the right and precise answer but more about the approach used to find the answer. The goal is to make
reasonable & logical assumptions and even if you are slightly off, that is perfectly fine.

The following methodology should be used while solving a guesstimate:
Handy Tips: 

Use well-rounded numbers that are easy to work with.
Remember and use standard divisions based on demographics(income, gender, geography, etc).
Avoid guessing any data, if you’re not sure, just ask it. At least confirm it.
Make it engaging, talk through the steps, and convey all the assumptions and the overall approach. No awkward silences!
Never start solving without discussing your approach.
Keep your worksheet neat & organized and don’t use too much text.
Always ask to perform a sanity check.

Ask a few preliminary
questions to understand the
problem. Look at the problem
from a bigger perspective &
take some time to gather your
thoughts.
Try to relate the info provided with
day-to-day knowledge, make
realistic assumptions and try to
prepare a structured approach by
breaking down the problem into
workable segments/demographics.
Use tree diagrams & visuals while
segmentation and make sure to
check if your approach &
segmentation is MECE & discuss
that with your interviewer.
Mentally double-check the
‘guesstimated values’ that you
will apply to the pieces of the
calculation you developed. Ask
to perform a sanity check (that
would get you brownie points)
CLARIFYING 

QUESTIONS
Analyze &

Structure
Visual MECE

Structure
Conclude
26
How to approach Guesstimates (2/3)
Top Down Approach
Keep in mind the following segments:
Demographics(Age, income, gender, rural-urban, etc)
Weekdays vs Weekends, Peak vs Non-peak
Occupancy rate
Start with detailed products/services information
Take into account the volumes & prices
Then scale up to say, revenue.
Replacement Frequency
Demand-side Approach
Market sizing using the demand size approach involves the
estimation of end consumers to whom products or services
will be sold & the quantity consumed by them.

Variables to be considered:


Demographics-based segmentation.
Frequency of replacement.
Seasonality.
Start with the largest universe possible, apply required conditions
& filters and break it down into workable segments/
demographics.
Supply Approach
The supply-side approach works better in clearly outlined
environments. When the target consumer base is highly
fragmented or the numbers are non-computable, then the
supply-side approach is considered.

The supply-side approach involves the following methodology: 


Looking at the market share & volume sales of competitors.
Sales growth trend & level of market saturation.
Retailer & Distributor segmentation.
Bottom Up Approach
Start with some small figures, focus on micro attributes, find
replicable blocks and then move towards the general and scale
up.
For Example:
27
How to approach Guesstimates (3/3)
Bottleneck Approach (Unconventional)
EXAMPLES:
Used by targeting the most fundamental thing in the operational flow of information, flow and goods, controlling/restricting the demand
& then forming a structure on it.

It is an unconventional approach yet a very effective one.

The methodology:
Find the step in the flow which is getting self-constrained (the bottleneck)
Segmentation (Peak vs Non-Peak, demographics) and Structur
Assumptions & Calculations

Seating Capacity in a McDonald’s outlet is a constraint (bottleneck) for them & can’t be helped
The maximum no. of Pani-puris a seller can sell in a fixed duration is constant, irrespective of the demand
The max number of flights that can take off from a runway is fixed

28
I want you to estimate the quantity of paint used in India in a year.
Okay, first, to understand the problem better, I would like to ask a few
clarifying questions. 

Yeah, sure, go ahead.

Are we considering wall paints only or all kinds of paints? 



For this case, we are looking for wall paints only.
And can I assume that houses and stores are to be painted?
Yes, you can assume that.

I also wanted to ask how many surfaces are to be painted

5 surfaces are to be painted, considering 4 walls and 1 roof.
Okay, so I will assume that the total population of India is 100 crore, of
which 10% are rich, 50% are middle class, and 40% are poor.
Furthermore, I’ll split them on the basis of number of houses.

Let’s say the rich population own 2 houses each. 50% of the middle
class population own 2 houses, 25% own 1 house while 25% don’t
own any house. Finally, 20% of poor population own 1 house while
80% don’t own any.

Does this segmentation sound fine to you?
Yes, you can go ahead with making those assumptions.
Alright, thanks. To get the number of households, I will assume that
there are 4 members in every rich family, 5 in every middle-class
family, and 6 in every poor family. And for shops, I will assume that
there is 1 shop owner in every 20 households.



Yes, fair enough. You can move ahead.
Great, moving ahead, I’ll take the average size of each wall to be 12
sq meters and of each painting, stroke to be 100 millimeters. And I
will assume that each house or store is painted once every 6 years.
Sounds great!

Finally, to get the volume of paint used I’ll solve this-


[(No of surfaces) x (Area of each surface) x (Size of each stroke) x
(No of houses + shops)] / Probability of a paint job in a year



= [(5) x (12 m2) x (100 mm) x (18.33crore + 5crore)] / 6 

= 233.3 crore m3



GUESSTIMATE | MEESHO BA (1/2)
29
2 Houses

(50%)
1 House

(25%)
0 Houses

(25%)
2 Houses
Poor (40%)
Population of India = 1000 crores
Rich (10%)
Middle Class

(50%)
KEY Takeaways:
Verify the scope of the guesstimate very clearly with the interviewer, never assume that they’re on the same page
as yo
Clarify any and all assumptions that you take during the guesstimate, be it a split or the population of India
The candidate could have reached a
more accurate estimate of the
number of houses in India by
following an urban-rural spli
The rich are even more likely to own
houses in the urban areas than the
poor and the middle classes, which
would give a more accurate answer
Approach:
1 House

(20%)
0 Houses

(80%)
Problem statement : Estimate the quantity of paint used in India in a year.
GUESSTIMATE | MEESHO BA (2/2)
Alternate Approach:
30
It can be taken as 7cm
GUESSTIMATE | OYO BA (1/3)

How many tennis balls can fit in a stadium?
Before I proceed, I would like to ask a few questions, is that okay?
Go ahead
Is the stadium used for multiple sports or any particular one?
You can assume it to be a cricket stadium
Okay, so can I consider its shape to be a cylinder?
It would involve a bottom-up approach, since it is a volume related
question. The volume of the tennis ball would be found assuming it
to be a sphere, with radius as 3.5cm

The volume of the stadium can be divided into 3 parts

· The cylindrical playing area of the pitch

· The stands for the supporters

· The changing rooms and the showcase/hall of fame area for
visitors

After taking into consideration the packing efficiency, I will be
dividing the total volume by the volume of a tennis ball to get to the
answer. Does this approach seem fair enough?

The volume of one tennis ball would be 4/3π (0.035)3. The volume of the
pitch space will be taken as 4π (75)2(30). Since the height of the bottom
floor is negligible as compared to the whole stadium, its volume can be
taken as 4π (200)2(2). 50,000 seats are there, each with a volume of
(4*2*1)

Do we only need to fill the floor or the full stadium?
An average cricket ground has a diameter of 150m and a height of
around 30m. A seat may have the volume the same as that of a sitting
adult which can be assumed to be 4*2*1 m3 and the bottom floor can be
considered to have a diameter of 200m, with 2m height. The packing
efficiency may be considered to be 30%.

Are these assumptions satisfactory?

Yes
Do we only need to fill the playing area or the full stadium?
The full stadium needs to be filled
What is the seating capacity of the stadium?
You can assume it to be 50,000
What should the diameter of the cricket ball be taken as?

Sure, go ahead
You can go ahead with this approach.
The full stadium needs to be filled
One last question, do we need to put the balls randomly or in a stacked
manner?
The balls can be filled randomly
Yes, you may proceed with the calculations
Thank you, I would like to take a few moments to structure my
approach and get back to you.

31
GUESSTIMATE | OYO BA (2/3)

Hence, the total volume would be:




That will be all, thank you.
Volume of 1 ball
((Volume of space above Pitch + Volume of stands + Volume of
ground floor showcase) x 30%)
32
KEY Takeaways:
In case the interviewer doesn’t
mind a simpler approach, the
candidate can choose to assume
the stadium to be an inverted
cone cut at the ti
The candidate can then calculate
the volume by first evaluating the
volume of the whole original cone
and subtract the volume of the tip
to get a good estimate of the
volume of the stadium

Approach:
Problem statement : How many tennis balls can fit in a stadium?
Alternate Approach:
Total Available Volume
Volume above the pitch

[Formula]
Volume of stands

[Formula]
Number of balls= (Total Available Volume * Packing
Efficiency) / Volume of One Ball
Volume of showcase
area at ground floor 

[Formula]
In cases which are related to area, volume, customers related to revenue per customer, value chain based on import/export, it
is easier to use a bottom-up approach.
For the main approach candidate must try to fully explain the formula and all its components in detail, so that the interviewer
stays in the loop of things.
While asking clarifying questions, it is good to cover as many things as possible. Furthermore, the interviewer might even
provide additional information which helps the interviewee a lot

GUESSTIMATE | OYO BA (3/3)

33
GUESSTIMATE | JPMC Analyst (1/2)

 

Guesstimate the number of cars in the city of Delhi.
I would like to ask a few clarifying questions first. Does the number of
cars refer to cars owned by all people staying in Delhi or the number of
cars running on the roads of Delhi on any given day?
Sure, The average size of a household would be four, to the best of my
knowledge. So the final figure would look something like this as per my
suggested approach



I am expecting the former.
Alright, I would like to use a demand-based approach to proceed with
solving this guesstimate.

I would like to divide the population of Delhi into three segments based
on their income. I’m proceeding with the assumption that the people of
the higher end can afford two or more cars per household, the middle
end can afford one car per household, and those of the lower end
cannot afford a car. 

Good. Do walk me through the rest of your calculations for the same. 

The total number of cars owned by the resident of Delhi will thus be the
total sum of the number of cars owned by the individual segments of its
population, which can be calculated easily as the number of households
in the segment x No of cars per household wherein the number of
households per segment will just simply be the percentage of the total
number of households belonging to that segment.


Delhi being an urban city, its population split would probably comprise
20% belonging to the upper class, 50% belonging to the middle class,
and the remaining 30% belonging to the lower class roughly.

Very well, that makes sense.

Sure, go ahead. 

Alright. What do you think the split of the Delhi population would look
like? 

Will this be your final answer, or would you like to account for any other
outlier values? 

No, I would like to add to it further. There would also be certain people
like cab drivers and car rental agencies who own a significant number
of cars. This should not affect the answer very much, though. However,
I think it would round off my guesstimated number to around 7Mn cars.
Your answer is slightly off the expected number, but your approach to
the guesstimate was well-structured enough. That will be all for now,
thank you and good luck!
Thank you.

Upperclass (30Mn*0.2/4)*2 = 3Mn + Middleclass (30Mn *0.5/4)*1 = 3.75 = 6.75 Mn
34
KEY Takeaways:
It is good practice to ask clarifying questions and confirm your line of thinking with the interviewer to ensure you are both on the same page
and avoid confusion. Moreover, often, in guesstimates, the interviewer is looking for the line of thinking and approach of the candidate and is
not so interested in the specific numbers. Thus it is more important to have a structured line of thinking and develop a robust approach to
tackling the case rather than worrying about the final answer to the guesstimate.
+ +
=
=
=
Approach:
Problem statement :
Alternate Approach:
Population of 

Delhi
Lower Class

(30%)
Upper class

(20%)
Middle Class

(50%)
Average size of a household = 4
1.5 × 2 = 3 Mn 3.75 × 1 = 3.75 Mn
0.2 × 30 / 4 = 1.5 Mn 0.5 × 30 / 4 = 3.75 Mn 0.3 × 30 / 4 = 2.25 Mn
Number of 

households
Number of cars

per households
Total Number of 

Cars(7 Mn)
2 1 0
Outlers-Cabs and 

rental agencies(0.25 Mn)
GUESSTIMATE | JPMC Analyst (2/2)

 

Guesstimate the number of cars in the city of Delhi.
The candidate could have first divided
the population on the basis of whether
they can afford a car or not
They could have then proceeded with
classifying those who can afford cars
based on number of cars per household
and those who cannot afford cars could
be used to give a rough estimate of the
number of cars being used as taxis and
cabs
This could have been a possible
alternate approach to solving this case.

35
GUESSTIMATE | Redseer Strategy Consultants BA (1/3)

 

Estimate the size of the tennis players’ market in India.
To define the scope more clearly, I’d like to clarify a couple of questions.
Should I include both the amateur (or recreational) and the professional
tennis players, or do I focus on individual segments?

Yeah, sure. I applied the area filter basis rural or urban because rural
India doesn’t have access to tennis infrastructure. Additionally, since
tennis is a very cost-intensive sport, only the demographic segments
from higher income classes can afford the operating costs associated
with the sport. Typically, individuals in the age bracket 0-15 and
business professionals having active tennis club memberships will
constitute the market.




Got it. Let’s take the population of India to be 1.2B. Therefore, 30% of
1.2B will fall under Urban India, which is 0.36B. For ease of calculation,
let’s assume it to be 0.4B. Further, we’ll apply an income filter to get
20% of 0.4B (0.08B) for the Upper Class and 25% of 0.4B (0.1B) for the
Upper Middle class, 35% of 0.4B (0.14B) for the Lower Middle class and
20% of 0.4B (0.08) for below poverty line (BPL). We shall discard the
lower middle class and the lower class for further calculations since
they don’t have access to the required infrastructure
Proceeding further, I shall apply an age filter on the two demographic
segments in the following age brackets 0-15 (35%), 15-25 (25%), 25-45
(25%), >45 (15%). I shall then consider the two segments of 0-15 and
>45 to estimate the tennis players market as young professionals
typically play tennis and a lot of established working people are enrolled
in club memberships. Furthermore, given tennis has to compete with
sports like cricket, hockey etc. that are legacy sports so we’ll have to
include an interest factor of (10%) for someone looking to take up tennis
as its contemporaries are more popular and have less cost of
maintenance.
For this guesstimate, include both recreational and professional
segments

Sure. Additionally, I wanted to understand whether we have to
calculate the market size in terms of volume (number of tennis
players across India) or in terms of GMV (Gross Merchandise Value).


Understood. I hypothesize that it can be calculated using the
mathematical formula

GMV= (# Tennis players) * (Average spend per player). Then, I shall
estimate the number of tennis players followed by the average spend to
get the final answer. Shall I proceed with the approach, or are tweaks
that I should incorporate into my approach


Seems alright. Do state why you applied these splits.

To compute the total number of tennis players across the country, I shall
begin with the population of India, then apply splits on the population
based on the following parameters

Area (Rural - 70% /Urban - 30%)

Annual Income (Upper/Middle/Lower Class basis income) (20%, 50%,
30%)

Age (0-15, 15-30, 30-45, 45+) (30%, 30%, 25%, 15%)

Does this seem fine, or should I think of an alternative approach?

The approach seems fine. Kindly proceed with the individual
calculations.

Good clarifying question. Proceed by calculating the GMV of the tennis
players’ market

Perfect. The approach seems fine, do plug in the numbers and
estimate the total market in terms of volume.

This looks fine. How will you go about your calculations next?

Perfect! Do plug in the numbers and compute the exact figure.
36
Yeah, so 35% of 0.08B () + 15% of 0.08 B + 35% of 0.1B + 15% of 0.1B.
Upon adding all the sub-segments the answer that we get is 0.09B, and
upon applying a 10% interest factor basis sports, we get the final answer
to be 0.009B, which is 9 million



I’ll carry out a quick sanity check on the number. If we benchmark the
number with the population of India we get a ratio of 0.009/1.2 we get
around 8 tennis players in a sample space of 1000, which seems like a
reasonable number. Do you want me to mention certain edge cases that
could have made it more accurate


Typical costs would be cost of racket, costs associated with tennis
accessories (bandana, arm band, tennis jerseys), additionally costs
associated with club memberships. Other costs include those related to
logistics costs since there are only one or two tennis clubs in cities
meaning that typically enthusiasts would have to travel long distances
to reach those clubs.
Yeah, so the costs are as follows:



Cost of racket : INR 3000 on average annually

Cost of accessories : INR 2000 on average annually 

Cost of memberships : INR 20000 on average annually

Othe miscellaneous expenses: INR 5000 on average annually



The figure is roughly around INR 30000 annually.
So, the figure would be roughly around INR 30000 across a year. To
cross-check the numbers, we can carry out a quick sanity check, in
which we can benchmark this with the typical expenses for food, which
are around INR 40000 - 50000 annually. So, it passes the sanity check
as it is around 60-70% of the expenditure on food which seems
reasonable.



Do, you want me to estimate the GMV as well?

Yeah, so a couple of other things that could have been included to yield
an even more accurate answer would be accounting for the fact that
both sexes don’t have the same access to taking up tennis as their
career, so a split based on sex could have been included. Other than
this, we could also include a tier split, since the vast majority of tennis
players come from metros or fairly well-established tier 2 cities
What kind of costs would these be and could you give us a rough
estimate for this number as our client is looking to venture into the
market and wants to get an idea of the financial feasibility of the foray
into the market.
Yeah, so to obtain the GMV, I shall calculate the operating expenses/
typical costs that an average tennis player avails. Based on that, I shall
multiply that with the volume of the tennis players across the country to
obtain the final answer.
Great! Now, how will you obtain the GMV for the tennis players’ market
in India.
Sure, kindly account for those said edge cases that’ll lead to a more
accurate answer

Could you quantify these costs and give me a number?
Could you try to put the number into perspective by taking up certain
examples.
No, that won’t be required. We can close the case here. This approach
seems fine.
GUESSTIMATE | Redseer Strategy Consultants (2/3)

 

37
KEY Takeaways:
Approach:
Problem statement :
Alternate Approach:
Estimate the size of the tennis players’ market in India.
Urban (30%)
Rural (70%)
Below Poverty Line 

(20%)
>45

(15%)

>45

(15%)

Lower Middle Class

(35%)
25-45

(25%)
25-45

(25%)
Upper Middle Class

(25%)
15-25

(25%)
15-25

(25%)
Upper Class
(20%)
0-15

(35%)
0-15

(35%)
Population of India (1.2Bn)
GUESSTIMATE | Redseer Strategy Consultants (3/3)

 

The total figure thus obtained =0.09 Bn

Interest factor in tennis basis benchmarking with different sports = 10%

So, final answer = 9 million.
Carrying out sanity checks based on demographics and geographics help us get a look and feel of the problem.
Benchmarking the number of people playing tennis with the entire population and tennis expenses with food expenses
helped us establish the viability of the approac
Accounting for certain edge cases helps you demonstrate breadth of thinking and gets you brownie points
Given that we had to account for amateur
as well as professional player segments.
Separate calculations could have been
carried out for both
For the calculation of amateur tennis
players, the number of players in the age
segments 0-15, and 15-25 could be
calculated and a very small percentage
(1-2)% of that could be taken to calculate
the professional tennis players.
Working professionals with club
memberships pursuing tennis as a hobby
can be calculated in a similar manner.
38
Before you proceed, keep in mind that I am referring to only Coca-
Cola and not soft drinks as a whole and proceed.
GUESSTIMATE | Mastercard Consulting Analyst (1/2)

 

Guesstimate the number of Coca-Cola bottles sold in India.
of less than 15 and more than 40 might drink lesser comparatively
maybe once a week in tier 1 cities and once in 10 days in tier 2 cities.
In the tier-3 cities, this frequency would be even lesser, with those in
the 15-35 bracket drinking once a week and the remaining people
drinking very rarely say once in 15 days. With this, I will be able to
obtain a final answer for the total number of soft drinks consumed,
and multiplying that with coca cola’s market share, which would be
around 50%, would give me the final answer to the guesstimate.
Very well, I’d like to use a demand-based approach to calculate the
same. Firstly I would classify the population into 3 brackets based on
the tier of the cities they belong to i,e, Tier-1,2, or 3.
Alright. Could you give me an idea of how you would proceed to
calculate the final number now from these assumptions?
Firstly, the average income of the people living in tier 1 and 2 cities is
greater than those in Tier-3 cities. Further, on average, there are more
stores in well-developed cities for people to access coca-cola drinks.
Thus, it would make more sense for more bottles to be sold in these
cities as compared to Tier-3 cities, and thus such a classification would
help me out here.

I’d further like to divide the people under these groups on the basis of
their age into 3 brackets- <15 years old, 15-40 years old, and >40 years
old. The drinking preferences of these groups of people will vary for a
number of reasons like financial independence, eating habits, and
lifestyle; thus, it makes sense to classify them this way. 

Alright. Why do you think such a classification will help you out here?
I wish to know how many bottles are sold in a single day.
Well justified, you may go ahead.
No, that will not be necessary. Your approach is sufficient enough,
this will work fine. Thank you and good luck.
Very well. That makes sense. Do you have anything else to add?
No, that will be all. Would you like me to go into the specific numbers
for the individual segments and derive a final answer to the
guesstimate now?

Alright, before I go ahead, could you also clarify over what duration
you wish to know how many bottles were sold?
39
KEY Takeaways:
>40 Years Old

(once in 15 days)
15-40 Yrs old

(once in a week)
<15 years

(Once in 15 days)

>40 Years Old

(Once in 10 days)


<15 years

(Once in 10 days)
>40 Years Old

(Once a week)

15-40Yrsold

(2-3times/week)

<15 years Old

(Once a week)

Guesstimate the number of Coca Cola Bottles sold in a single day in India.
Population of 

India

Tier III

Cities

Tier I 

Cities
Tier II

Cities 

Approach:
Problem statement :
Alternate Approach:
It is necessary often to justify your assumptions and steps taken towards solving any guesstimate as done here by the candidate. This helps
the interviewer follow your line of thinking and shows one’s clarity of thought. This is a key trait one looks for in any case interview and goes a
long way in proving one’s credibility.
The candidate could have first divided the
population on the basis of age groups and
then divided these groups on the basis on
frequency of drinking taking into account
some more factors like season, demography
and climate
This would have been a good approach as
well, as drinking trends are more well found
in an age group than based on the tier of
the city which they belong to.



15-40Yearsold

(2-3times/week)

GUESSTIMATE | Mastercard Consulting Analyst (2/2)

 

40
Estimate the market size of healthy food Industry of Mumbai in terms of
revenue.
Sure, go ahead.
GUESSTIMATE | L.E.K Consulting - 1 (1/3)
Before i proceed with the approach. I would like to ask a few clarifying
questions , is that okay?

Would it be fair to assume that fruits and green vegetable fall under the
healthy food category? What else could be considered as a healthy food?

Yes, you can consider fruits and green vegetables to be healthy food.
It would also comprise low calorie food such as pulses and sprouts.
Alright, What should be the time period for which we have to calculate
revenue for this Industry
You can calculate revenue for a year
Also, I would like to clarify what sources of sales of healthy food do I
have to consider? For instance, do I have to consider food used in both
residential and commercial segments, Also should I also include the food
that government purchases for vulnerable population i.e. Rationing.

Yes you have to consider all the mentioned sources of healthy food
distribution for revenue generation, which includes the case for
government purchase.
Firstly, I would like to segregate the market into Rural and Urban areas of
living. With Rural population being 70% of total population. Focusing on
that, people in rural areas are self sufficient due to farming as their main
activity of work. On the other hand they have lesser access to organised
and packed healthy food industry due to either unavailability of packed
food or affordability issues. 

This in turn directs focus to government provided rations which
constitutes 70% of healthy food and the organised food available to non
lower class population, while neglecting other contributing factors.
That sounds very logical, you can proceed with that.
Yes, that would be an appropriate assumption.
Yes, that is reasonable, proceed with that.
Ok, so before moving ahead, since we are mainly concerned with
rationing and family wise food distribution, we should be concerned with
number of households in rural areas. This can be found, considering an
average number of 5 people, in every household.

After that, Let’s divide the rural population on the basis of income, that is
ones that receive the benefits of rationing, which are within an annual
family income bracket of 1,20,000 Rs which due to Rural income
distribution would be around 90% of total households. Is that safe to
assume.
Alright, with the available households, certain fraction would be
unaware of the rationing scheme and wouldn’t be benefiting from
them, though this number would be around 20% of the households that
lie in this income bracket.

Thus, by assuming total population of India to be 1.2 billion, the number
of households that get ration are,

= 1.2 * 70% (rural population) * 90% (lower income bracket) * 80%
(Awareness of rationing) / 5 (average number of people per household)
billion

= 85 million households

Now, for every household, can I assume that the government would
spend approximately 10,000 Rs per annum on rationing, out of which
only 35% contributes to healthy food?

Alright, then the net revenue that rationing would generate annually will
be,

= 85 million * 10,000 Rs (amount spent per household) * 35% (amount
spent in healthy food industry.)

= 300 Billion Rs
Alright, let’s move to the other income segment now.

41
Guesstimate | L.E.K Consulting - 1 (2/3)
Now, the income segment above 1,20,000 Rs would meet their healthy
food needs due to the presence of farming as a major activity, and the
negligible amount that one spends on packaged and organised food
industry. Should I move ahead with urban segment?
You can move ahead with the urban segmentation and neglect this
income bracket.
Now, for urban segment of population, we shall follow a different approach.

Considering the fact that household eating patterns may differ to a high
degree in urban areas and regularity in trends of eating habits would be
found for age groups rather than households.

So, let’s start with segmentation of market based on income groups, i.e.
Below poverty line which should be 40% of population , Lower middle 

class that should be 30 % of population , upper middle class which is 20 %
of population and higher class that is 10 % of population. 

Now due to limited access to organised food industry and lesser
availability of funds, can I assume that BPL category would have a
negligible contribution in the healthy food industry revenue?
Yes, you can assume that.
Alright, Now for every segment of income highlighted, we can further
subdivide the population into age groups that have similar eating habit
due to activities of similar nature, i.e. of 0-10, 10-18, 18-30, 30-45 and
45+, however given the time constraint should I club the age group of
0-10 and 10-18 together?

Yes, you can do that.
would be fitness conscious people and pregnant women, this is due to
the fact that healthy food industry would only have substantial revenues
from people that follow a regular diet.

Fitness conscious individuals would be 2% of general population as
observed in surroundings through number of gym attendees verses that
of non attendees.

For 30-45 age group, which comprises 25% of the population, we will
have only fitness conscious individuals and people with chronic
diseases and prescribed diet. These individuals would be approximately
5% of total population. Do I proceed with the same?

Alright this gets us to consider major channels of age group populations
in which revenue of healthy food industry is generated. For instance the
following factors would be substantial for the industry,

Eating habits of 0-18 which is 35% of population and 45+ that is 15% of 

population, age groups would be similar as both are supposed to follow a
general diet that would be supervised by either the ones they are
dependent on (their parents or children) or their dietitian.

Major contributing elements in 18-30 age group that is 25% of population
Yes, you can proceed with this.
Alright, before I move ahead with the revenue for the highlighted
segment, I would like to verify the number of pregnant women.

This can be done by understanding the fact that an average woman, in
consideration with the fertility rate and miscarriages, is pregnant for
approximately 2 years in her life (2.2 fertility rate, 9 months per child
and miscarriages) Which is mostly in this 18-30 age bracket, Implying
that probability that a woman would be pregnant in this segment is 

= 2 / 12 * 100 percent

Which when multiplied by the number of women will give number of
pregnant women annually, thus, making it easy for classification.

Would this be a right approach? Should I move ahead with revenue
segmentation?


Yes, this is a reasonable approach, please proceed ahead!
This was a very nice approach, thank you.
Ok, Using the above knowledge we can generate the number of concerned
people in every age bracket for the revenue and have segmented the
consumer base according to their behaviour. We will calculate the amount that
each of the above listed segment spends per day and multiplying it by their
population to get the revenue numbers for them per day.

After that just calculating the annual counterpart and adding them together
we’ll get the net revenue of the healthy food Industry.

42
KEY Takeaways:
Approach:
Problem statement :
CASE FACTS:
GUESSTIMATE | L.E.K Consulting - 1 (3/3)
Estimate the market size of healthy food Industry of Mumbai in
terms of revenue.
Rural(70%)
Urban(30%)
Commercial
Urban
BPL
5%
2%
5%
15%
25%
25%
15%
40% 30% 20% 10%
LMC
0-18 18-30 30-45 45+
UMC UC
Supervised 

Eating
Chronic 

Disease
Chronic 

Disease
Fitness

Enthusiasts
Organised &

Packed Foods
Rationing
Can avail 

Rationing(90%)
Aware about such
scheme(80%)
Cannot avail 

Rationing(10%)
Annual Income>1.2L
Total cost incurred by the
govt. for healthy food:
% Healthy food (35%) * Cost per
family * Total eligible families
=
Population
Annual Income<1.2L
Rationing was explored as it accounts for
a major percentage of the healthy food
industry, particularly in rural areas and
upon clarifying, the interviewer asked us
to include i
Here, to be available for rationing, an
individual’s annual income should be less
than 1.2L per annu
Major consumer personas consuming
healthy food include those suffering from
chronic disease, fitness enthusiasts, and
children who are subjected to supervised
eating
When it comes to policies or schemes that are not that widespread, it is usually very helpful to apply a filter based on awareness. For example,
the rationing scheme mentioned in the questio
It is very important to be on the same page with the interviewer with regards to what needs to be calculated. For example, had the interviewer
talked about the online healthy food industry, the calculations would have been massively differen
Creating customer personas like fitness enthusiasts, pregnant women really helps in cases where there is no set consumer type
43
Estimate number of mangoes in New York in a given month in season.
Yes, please.

Let’s take it to be 10% of the fruits.
Yeah this looks okay. Please put the filter on people consuming
mangoes and hence, calculate the number of mangoes in a given
month.

Kindly walk me through the complete split for the same.
Yes that is quite accurate. How would you estimate the need for
mangoes in each household?
That seems fair.
Yes. For the sake of simplicity, let’s focus only on the urban population
for this case.
Sure, that sounds reasonable.
Number of mangoes refers to the amount purchased by the consumers.
We intend to calculate the number during the mango growing season,
i.e. summers.
Consider this to be New York State.
I’d like to begin by asking a few clarifying questions first. Where is this
hospital located and what customer segment does it primarily cater to?
Does the number of mangoes refer to the mangoes bought by consumers
in a month or the number of mangoes produced? Also, does “in season”
mean the time of the year when mango production is optimal?

Guesstimate | L.E.K Consulting - 2 (1/3)
Great. So I’d like to start by breaking down the population of New York
into an Urban and Rural split. If I remember correctly, New York is
composed of 90% urban population and 10% rural population, does that
sound fine to you?
Got it. Further, the urban population can be split on the basis of income
segments of upper, middle and lower class with 10%, 50% and 40%
shares respectively.
Next, I’d like to simplify the situation by splitting these population
segments into households. It’s well-known that New Yorkers typically live
in small apartments, and hence, I’d like to assume the average household
size to be 3. Does that make sense?
We can further split these income segments into different groups
based on focus on health, wellness and affinity to consume fruits, and
one final filter on the proportion of such people consuming mangoes.
Sure. We can split these segments into 3 groups; fitness enthusiasts,
the average eaters, and the people who aren’t very health conscious.
Upper class can be split as, 40%, 40%, and 20%.

Middle class can be split as 20%, 50%, and 30%.

Lower class can be split as 5%, 45%, and 50%.


I hope this split is reasonable?
Sure. I expect the fitness enthusiasts to consume fruits everyday, i.e.
30 times in a month. The average eater will consume fruits 20 days in
a month. The last category probably consumes fruits 10 days a month.

Since mango is a fairly common fruit, it shouldn’t be impractical to
assume that 20% of the time mangoes are consumed.
Alright. Should I proceed with the calculation?

So the population of New York is approximately 20 million, hence, the
urban population would comprise 18 million individuals.

That means that upper, middle and lower classes comprise 1.8 million, 9
million, and 7
.2 million people. Dividing the population into households of
average size 3 gives us 600k, 3 million, and 2.5 million (approximately)
households.

What does “New York” refer to? The state or just the city?
Understood. So I suppose supply won’t be an issue and we can take a
demand-side approach?
44
Correct.
Your figure is slightly off, but I liked your approach. This is all for the
interview, thank you for coming in.
Guesstimate | L.E.K Consulting - 2 (2/3)
Now, I’ll split these segments into their respective fitness consciousness
buckets and calculate the approximate number of mangoes consumed in
New York in a given month.


[Calculation]


So my calculation tells me that 10.75 million mangoes are consumed in
New York in a given month
Thank you.
45
KEY Takeaways:
Approach:
Problem statement :
CASE FACTS:
Guesstimate | L.E.K Consulting - 2 (3/3)
Estimate number of mangoes in New York in a given month in season.
Urban( 90%)
Upper
Household
Fitness 

Conscious Fitness 

Conscious
Fitness 

Conscious
Middle
Household
Average 

Eater Average 

Eater
Average 

Eater
Not 

Conscious Not 

Conscious
Not 

Conscious
Household
Rural (10%)
40% 60%
10% 50%
40%
20%
20% 50% 30%
5% 45% 50%
New York
Identifying certain keywords that have multiple interpretations aids you in understanding the problem statement clearly and also shows the
interviewer that you are cognizant of each and every word of the problem statement. For example, clarifying whether New York in question is a
state or cit
Crafting buyer personas helps you structure your thoughts and simplifies calculations. For example, categorizing buyers as fitness enthusiasts,
non-fitness enthusiasts helped us assign different frequencies to the users
The Urban-Rural split in New York stands
at 90-10
Since, it was in season, supply was taken
to be available, thus approaching the
problem was solved using the demand
sid
The category splits based on frequency
of fruit intake was done based on the
income segments to account for varying
purchasing behavior

46
Model Guesstimates
Some more cases to practice
Estimate the batch size of student entering in 203
Estimate the washing machines across all hostels at IIT BH
Estimate the number of packaged water bottles sold at IIT
BHU canteens in a da
Estimate the revenue generated through Samosa Sales at the
Limbdi Corner (LC
Estimate the distance traversed by a typical IIT BHU student
on a holiday
Estimate the amount (in liters) of water used each day for
bathing in all boys' hostels
Estimate the number of courses that IIT BHU offers
Estimate the number of cycles on campus (pre-covid
situation)
Estimate the number of students using the library each day
(non-exam period as well as exam period)
Estimate the total residing capacity of all hostels combined
(count a single seater room as 1 even though there are 2
people residing, count a double seater room as 2 even though
there are 3 people residing)
Estimate the number of people with a CPI>= 9 after the 1st
yea
Estimate the number of people attending Kashiyatra
(participants only)
Estimate the number of pens sold each day by Aryabhatta
Hostel's stationary shop
Estimate how many people use trains for coming to college
and for going back home.
Estimate the size of the washing machines’ market in 2024
(Pro Tip- Include the growth rate of Indian Economy in your
calculation
Estimate the number of airplanes flying out of New Delhi
Airport (Pro Tip- Use the Bottleneck approach mentioned
previously
Estimate the number of ATMs in Indi
Estimate the number of sixes being hit in a gully-cricket
match at this moment
Estimate the number of burgers being sold at a typical Mc
Donald’s outlet (Pro Tip- Divide the sales on the basis of
peak and non-peak hours
Estimate the number of taxis operating for business use
cases in afternoon, daily in Bangalore
Estimate the size of the online healthy food market in
Varanasi
What is the number of cars present in your city
How many iPhones are currently in use in India
What is the market size of washing machines in India
How many cricket balls can fit inside a Boeing 747
Estimate the monthly revenue of a hair salon in Indi
Estimate the number of petrol pumps present in Indi
Estimate the average number of stories posted on
Instagram by all Indians in a mont
Estimate the screen time of all Indians in a single day
Cases with respect to IIT(BHU) Varanasi
47
ii) Profitability
How to Approach Profitability Cases (1/2)
Approach through preliminary questions
Get a basic understanding of the business: What products or services does it provide
What geographic area does it serve
Understand whether it is an industry-wide phenomena/problem or a company-specific problem.
What was the trend before?


This framework should be used for questions on profits, related operations, or new business opportunities.

Profitability cases deal with the cost-side problems, revenue-side problems, or both.
Revenue: Volume could have declined either due to: Cost: Avg cost / unit depends on:
Revenue Cost
Profits
Volume
Average price/unit Product Mix Volume Average price/unit
Revenue: Avg. price/unit
can be affected due to -
Competitor
Substitute
Elasticity
Production Distribution Push Customer Pull External Factors
Procuring
Processing
Efficiency test
Packaging
Inventory
Distribution
Policy
Marketing
Invoice
Fewer
Distribution
Channel
Margins
Other products
Shelf life
Inventory 

Price
Preferenc
Product
Promotio
Policy
Demography
Competitors
Pushers -
Distributors &
Retailer
PESTEL
Covid
Porter’s Five
forces
Rent
Labor
Salaries
Administrative
expenses
Fixed Cost
R&
Procurement
Manufacturing
Packaging
Distribution
Sales/
Marketing
Variable Cost
48
How to approach Profitability Cases (2/2)
Due to a potential rise in operating costs, the client would likely see a decrease in earnings/profits (bottom line).

An interviewee is first expected to identify different cost components followed by validating them, identifying the key
cost drivers as well as the levers affecting their value, and finally suggest how the company could change its ways to
become more profitable.

Cost Reduction- Value Chain Analysis
Equipmen
Human Capita
Cost of Finance
R & D
Cost of raw materia
Contract & deal
Quantity Used
Machiner
Factory Ren
Labor Hour
Technology
Transport to
Warehous
Storag
Transport to
Customers
Sales Channe
Sales Forc
Training
Marketing Channe
Strategy
Raw Material Processing
Storage &

Transport
Distribution
Marketing
Repair
Spare Part
Returns
Customer Service
49
There’s a nimbu-pani seller in Mumbai. He’s been facing a decline in
profits. Find out why and suggest recommendations.
To align with you on the case and define the scope of the problem
clearly, I had a couple of clarifying questions. How long has the nimbu-
pani seller been experiencing this loss and has it been a gradual
decrease or a sudden decrease in profits?

To answer your questions, the nimbu-pani seller has been
experiencing a dip in profits over the past 6-7 months and it has been
consistent over the same period.

Great, so now that we’re on the same page. I shall approach the problem
by taking profits as revenue - costs. So, the decline in profits could either
be because of the decline in revenue or a cost surge. Should I proceed
with the revenue side or inspect the cost side to get the root cause of this
problem?

Yeah, that’s a reasonable assumption. You can proceed with the same

Has there been a change in either the price/product or the volume or the
units sold?
You can proceed with the revenue side

Revenue can further be divided into the product of volume, product mix,
and price/product. Shall I assume the product mix is one as the nimbu-
pani seller has only one product line in nimbu-pani.

Yes, the volume has gone down

To proceed further, I shall look at the value chain of the revenue side. So,
there are three value chain segments: production, distribution push, and
customer pull. Has there been an alteration in any of these segments?

I think these are too broad buckets to comment on whether or not
certain segments have experienced a change over the past few months
or not. Could you clarify what possible reasons you would analyze in
these three segments and be somewhat more precise

Sure, so in the production leg, I’ll be covering the following processes:
Procurement, Processing, Efficiency testing (QC), Packaging, Inventory,
Inbound Logistics, Outbound Logistics.

Given that the volume of nimbu-pani has remained consistent, I
hypothesize that it won’t be a procurement, processing, efficiency,
packaging, or inventory problem. Has there been any change in the
inbound logistics (referring to the logistics involved in bringing the raw
materials to the manufacturing centres) or outbound logistics (referring
to the logistics involved in storing and delivering goods to the end
consumers)?

Analysing the outbound logistics processes might yield some valuable
insights

Correct, so the typical value chain of outbound logistics would include
the following steps: Order placement by the business or consumer,
Transmission & processing of order, Transportation, Delivery to the end
customer segment. Has there been any change in either of the steps that
are affecting the lemon’s efficiency?

Well, we’ve noticed that the transportation segment might cause the
problem. What are your hypotheses on the same?


Profitability | L.E.K Consulting (1/3)
50
We haven’t noticed anything related to that which might be of concern
or might be causing this issue. Would you like to look at other steps/
processes?


To draw the connection between outbound logistics and the loss in
profits, I shall map out the user journey of a nimbu-pani seller. As I see
it, a common user journey would include the following steps: Picking the
nimbu out of the carton, Placing the nimbu in the machine, Squeezing,
the nimbu juice out of the nimbu, Pouring out the nimbu juice and giving
it to the customer. So, has there been a change in the efficiency or
procedures associated with any of these steps. Has the carton been
drying up the nimbus rendering a decrease in the final juice that can be
extracted out of the nimbu or has there been a change up in any of the
other processes.

Yes, there has been a decrease in the amount of nimbus juice that can
be extracted out of the nimbus. But, could you pinpoint where in the
supply chain or outbound logistics is this taking place?

Yeah, so I hypothesize that the main reason the nimbus are arriving with
less amount of juice in them is because they are getting dried up in the
transportation process of the outbound logistics. That should be the
reason, correct?

Correct. Could you suggest certain recommendations so that the nimbu-
pani seller can actually become profitable

Sure. In the short term the nimbu-pani seller can negotiate with the
dealers to wet the cartons or sacks that nimbus or brought in, ice could
be placed in them to prevent drying. In the medium to long term, we can
think of changing our distributors or altering the outbound logistics
processes to make sure that the nimbus don’t dry up.

Great, those seem like actionable recommendations. Thank you!

Profitability | L.E.K Consulting (2/3)
51
KEY Takeaways:
It is extremely crucial to approach the case from a variety of angles if you can’t think of the next step. Typically in these
situations value chain analysis and inspecting the user journey yields nice insights. For example, when the price/product as
well as the volume remained constant. There was no definite path, thus, it becomes important to conjure up other
approaches to improve the drill speed and arrive at the solution
Approach:
Problem statement :
Alternate Approach


Profitability | L.E.K Consulting (3/3)
There’s a nimbu paani seller in Mumbai. He’s been facing a decline in profits. Find out  

why and suggest recommendations.
Costs
(Is constant)
(Has gone
down)
Product 

mix
Volume Price per

Product
Revenue
Decline in Projects
Customer 

Pull
Production
Procurement
Outbound
Logistics
Processing
Packaging
Inventory
Efficiency Testing
Inbound Logistics
Shelf Lif
Distribution
Channel
Margins
Pric
Produc
Policy
Distribution
Push
Nimbu Pani Value Chain
Order Placement
by customer
Transmission & 

Processing of
order
Delivering to
the end
consumer
Outbound Logistics
Transportation
User Journey of
Nimbu-Pani Consumer
Placing Nimbus in 

Machine
Pouring in a
glass
Nimbus are getting
dried up in
transportation
Squeezing nimbu
out
Picking the
Nimbu out of cart
An alternative approach could have
been to start analyzing the profits
from the value chain point of view and
analyze cost and revenue for those
individual segments of the value
chain, which could have contributed
to declining profits. The costs and
revenue involved in different stages
of the value chain varied quite a lot
here, and thus it would have been
more beneficial to follow such an
approach to solving this case more
efficiently

52
Yes, sure 

Problem - Your client is a petrol pump owner who has noticed a decline
in profits of the pump in the past few months. Please look into the
problem and suggest recommendations for the same.
Seems like a fair assumption. How would you proceed further with this
information?

I’d first like to ask a few clarifying questions. Since when exactly have
they been facing this problem and was it a gradual or a sudden drop? Did
the petrol pump change locations?
This problem started 3 months ago and it was a sudden drop. They
haven’t changed their location.
And has the decline in profits been concentrated in either of the two
lines of business or both have suffered?
Both have faced proportionate declines in profitability.

Alright. Since the sale of petrol, diesel and oil is the primary line of
business, I shall focus on it more. I’d now like to break profitability down
into revenue and costs. I’d like to focus on the revenue side first. Does
that sound good to you?



Yes, please go ahead.

So revenue can be broken down mathematically into (Petrol Purchased) *
(Price of Petrol) * (Product Mix). Have we noticed a change in either of
these buckets?
Before I make use of that information, I would like to first break sale of
petrol into (Petrol purchased per customer) * (Number of customers).
Have either of the two figures declined?

Is there any issue with the ability of the drivers to locate the petrol
pump? Possibly the removal of a sign, a notice or something related that
used to direct drivers to the petrol pump earlier? Or maybe the opening
of a new pump?



Okay, and what about the road that leads to the petrol pump? Any
changes in the nature of the road, any blockage, or anything?

Is it affecting the truck and van drivers who wish to refill at the petrol
pump? Perhaps a restriction or the constrained size of road?

Got it. What all products and services does the petrol pump offer?



Its primary business lies in the sale of petrol, diesel, and oil. It also hosts
a convenience store at the pump itself which sells products like car
scents, window shades, etc.

Yes, the number of customers has declined recently.

Yes this looks satisfactory. How do you suggest we move further?

No changes have come up in the information at the drivers’ disposal and
no new petrol pumps have opened nearby.

Yes, the road that leads to the petrol pump has been under renovation
for a while.

Yes, as a matter of fact the client has reported a fall in the amount of
petrol purchased. This decline has come mainly due to a fall in the sale
of diesel.



Profitability | Model Case - Petrol Pump (1/3)
Okay. To identify the reason, I’d like to look at the value chain of the
customers visiting the petrol pump. I visualize the process as follows:
Identifying location of the petrol pump
Path to the petrol pump
Queue at the petrol pump
Quality of service
Additional amenities (eg, general store, tire pressure check, etc)
Exit




Does this look good to you or should add something more?
53
Would it be right to assume that the primary users of diesel would be
truck and van drivers?
Yes, sure 

56
Correct, the smaller width of the road isn’t allowing larger trucks and
vans to pass, hence, they’re forced to use other petrol pumps. You have
identified the core issue of the problem. Kindly provide a
recommendation for the same.



Sure. Since the problem is with the road leading to the petrol pump,
maybe the client could open a temporary pathway to the petrol pump, if
feasible. Another option could be to cut down their diesel purchase costs
so as to improve the profitability of their business until the road is fully
operational again. However, I would prioritize the first solution over the
second.

That sounds reasonable. Thank you so much.

Thank you.



Profitability | Model Case - Petrol Pump (2/3)
KEY Takeaways:
Approach:
Problem statement : Your client is a petrol pump owner who has noticed a decline in profits of the pump in the past  

few months. Please look into the problem and suggest recommendations for the same.

Cost
Revenue
Price Mix
Petrol
Purchased
Petrol per 

person
Number of

Customers
Profits
Profitability | Model Case - Petrol Pump (3/3)
Location Path to 

Petrol Pump
Queue at
Pump
Extra
Amenities
Service Exit
case facts:
decline in profits of petrol pump
was reported due to major fall in
the amount of petrol purchased and
this was influenced by fall in the
sale of disel
here the fair assumption that the
primary users of diesel were truck
and van drivers, helped to
approach the case in a right
direction
Accessibility of petrol pump was
hindered due to the road
renovation, and this was affecting
their profits.
focusing on the primary users of the product line and the accessibility of the product
Visualising the value chain as being a customer itself helps to easily identify the problem
try to solve an external issue by providing a temporary pathway in addition to the internal solutions.
55
Consider it to be related to the customer pull issue.
Profitability | Model Case - Automobile (1/2)

 

Your client is an automobile manufacturing company experiencing a fall
in revenue recently. Figure out problems and suggest ways to improve
the profitability of the business
Do we know about the segments of the automobile value chain
segment the client operates?



What are the operations run by the client? 

For the sake of simplicity, let’s just say that our client produces one
model of a single type of car 

The quantity sold has gone down in the last 6 months and the price /
unit has remained constant.
So revenues have been declining for personal cars or tractors, and since
when?


What kind of personal cars does our client produce?

It manufactures personal cars and tractors

Yes, sure 

Only personal car profits have been declining for the past 6 months.

You can consider the client to be operating all across a general
automobile value chain from manufacturing till after sales service. 

You can consider it from the demand side issue.
Since this is a case of declining revenues, it would primarily be due to
two factors: quantity sold and price / unit. Do we have any information
about these two factors i.e. either increased, decreased or remained
constant in the last 6 months?

Since the quantity sold has declined, it can be due to either supply side
issue or a demand side issue. What is the case with our client?

Before delving deeper into the case, I would like to ask a few clarifying
questions. Shall I proceed?
So, we can divide customer pull issues into four issues of product
visibility, product likability, affordability, and feasibility. So do we know
out of four factors which factor relates to customer pull issues?
Firstly we have to look into In the last two years, there has been a
drastic shift in the way customers want to interact and make a purchase
decision and technologies including artificial intelligence continue their
growth, more connected services and features are expected in vehicles.
Bringing new technological modifications into our product could improve
customer satisfaction, and hence, the likability of our product.
The demand sector can be further divided into two segments,
marketing and customer pull. Do we know on which of these two fronts
our client's product is affecting the client's customer segment?
That is quite an insightful question. The issue is related to the product's
likeability.
That sounds satisfactory. Thank you.

56
KEY Takeaways:
Approach:
Problem statement :
case facts:
Your client is an automobile manufacturing company experiencing a fall in revenue  

recently. Figure out problems and suggest ways to improve the profitability of the 

business
Price per unit
Mostly manufactures personal cars
and tracto
Declining revenu
Price have remained same decline
in units sol
Decline limited to company and not
to the industr
Less likability of the product

Design
Feasibility
Affordability
Visibility
Distribution
Manufacturing
Issue
Market Share
Profitability | Model Case - Automobile (2/2)

 

Revenue Declining
Number of units
Technology
Likability
Demand
Market Size
Understand the company and get to know about its profits/losses and period.
Interact with the interviewer to get an in depth knowledge of its revenue/costs , market size and
supply chain and build your strategy accordingly.
57
Profitability | Model Case - Healthcare - (1/2)
I’d first like to start with a few clarifying questions. Since when have they
been facing this problem? Do we have the magnitude for profit drop?

Alright, Considering that profits are a function of revenue and cost, am I
supposed to focus on any particular segment from them?
Ok. now, to understand the breakdown of revenue I would like to better
understand, what are the segments of products that our client has been
involved with? For Instance, Do they deal with both drug and non-drug
segments of medicines? Has the profit drop for both the segments been
equal?
The profit drop was only seen in prescribed medicines and not for over-
the-counter drugs.
No, this consideration for patient footfall sources is exhaustive. Also,
The profit drop was only visible in direct referrals from clinics and
nursing homes. Sales from third party prescription and Online
consultation prescription were constant in the concerned period.

Ok, so we can directly look into the clinics and nursing homes that
provide refferals for our client. What are the numbers of such
prescription centers?
Alright, revenue from this segment is equal to (Number of medicines per
person * no of patients). Has any of these varied in the concerned
period?
This can be due to the following reasons, 

1 Prescription Center related issue
The clinic/nursing home referring to a different Pharmacy
The clinic/nursing home have started their own Pharmacy
The clinic/nursing home have shifted to online consultancy.

2 Patient related issue
Choosing a competitor because of better quality or pricing



I would suggest the following 2 solutions in order to solve the problem,

Try to get listed on such online platforms and increase the footfall for the
patients in online consultancy prescription

Find more clinics and nursing home to integrate with for direct referrals to
increase the footfall for direct referral patients

Yes Indeed, The fooftall for this segment of people has gone down
sharply in the past 2 months
Nice approach, and yes the nursing home has shifted to online
consultancy and the patients are choosing to use the online services
due to the comfort of home. Also, the drop in footfall is also due to the
same reason. Now, What would you recommend to our client in order to
solve the above issue?

Yes, cost has remained constant since the beginning of the concerned
period and only revenue has gone down. So, you focus on revenue only.
This has been seen for the last 2 months and we do not have data for
the exact drop in profitability.
Yes indeed, they do deal with both drug and non-drug segments of
medicines, however the profit drop is only seen in The drug segment.
We can further classify the drug segment into Prescribed medicines and
over-the-counter drugs i.e. The ones that can be purchased without any
sort of prescription. Was the profit drop equal in both the segments?

Alright, Now channels or sources for footfall of patients that come for
prescribed medicines can be, direct referrals from different clinics and
nursing homes through any third party prescription patients with online
medical consultancy prescriptions Do I have to consider more sources for
patient footfall than the ones listed? Was the profit drop uniform across all
these segments?

There is a clinic in a kilometer of radius and a nursing home that is just
on the adjacent space of pharmacy store.

Your client is pharmacy store in New Delhi. They have encountered a
decrease in profitability and want you to analyze the reasons while
suggesting recommendations for the same.
58
KEY Takeaways:
Approach:
Problem statement : Your client is a petrol pump owner who has noticed a decline in profits of the pump in the past
few months. Please look into the problem and suggest recommendations for the same.

Profitability | Model Case - Healthcare - (2/2)
case facts:
When it comes to product mix or distribution channels, being MECE is really helpful to narrow done on one particular issue
that might be the caus
Detailing the prescription and patient issues across multiple buckets and possible reasons shows the breadth of thinking and
expedites the time to arrive at the solution
The division based on distribution
channels (drug/non-drug) when it
comes to medicine sales was MECE
and shaped the case wel
Carrying out prescription and patient
analysis to better get a drift of possible
reasons for the fall included a change
in the mode of sales as well as
changes in customer preference
Have shifted online
Referring different pharmacy
Prescription issues
Patient issues
Average price/medicine
No. of Patients
No. of medicines/patient
Online Medical
Consultancy Prescription
Third party
prescription
Direct referrals

Nursing homes
Clinics
Online Medical Consultancy
Prescription
Third party
Prescription
Direct
Referrals

OTC
Prescribe medicine
Non-drug Drug
Cost
Revenue
Profits
Their own pharmacy
59
Yes, there has been indeed a decline in the number of units sold.
The quality has been decreasing for some time(because of the low shelf
life of fruit juice) & also there have been some issues regarding the
availability of our product.

Profitability | Model Case - Logistics (1/3)

 

Your client is a fruit juice manufacturer. Over the past couple of months,
it has seen a decline in profits. You’ve been hired to diagnose the
problem and suggest mitigation measures.
Where do we lie in the value chain? Like, do we manufacture the fruit
juice and supply it to our distributors? Or do we have control over the
entire supply chain(inventory & transportation)?



It has been around six months since the sales have been down.
How much is the decline in the profit

What actually do we sell or what is the product mix? 

The company serves pan India. 

Alright.Go ahead..
I would want to know if this is an industry-wide problem or just company
specific.


What is the demography in which we will sell the product

We sell only one product which is fruit juice.

There has been around a 20% decrease in the profits


This is a company-specific problem & our competitors have been doing
fine.

Yes indeed, the company owns the supply chain and they directly
supply the final goods to the consumers. 

No, there has been no change in the price and it is on par with the
competitors
No, the quality is the same.

Thank you.Since there is a decline in the profits so either the revenue
must have decreased or the cost would have increased, so I am assuming
that the revenue part would fall and would later analyse the cost part. 

Has there been any change in the price at which the product is being
sold recently?

From how long the sales are down
So across the value chain, we have a production phase, distribution of
products, and managing customer demand. Do we have any information
related to these areas?
Alright, so further analyzing the distribution system, do we have any info
on if there is an increase in the transportation costs or warehouse
management issues?
Since the prices have not changed, there must have been a decline in
sale volumes
Also, dealing with the customer demand part, how is our product
different from that of our competitors(in terms of price, quality,
packaging, availability, etc.)?
Has there been any change in the quality of the product
Yes, there has been an increase in the distribution costs recently & also
the customers are not satisfied with the quality of the product and thus
are switching to our competitors.
Yes indeed, transportation costs have increased recently due to the
rise in fuel prices. Also, some warehouses are going through a re-
building phase & few have almost been dead(inefficient) for a long
time.

60
Spot on. So what recommendation would you like to give to your client?


Okay great! We can end our case here.
Okay, so in this case what I can conclude is that, due to the inefficient
functioning & management of the supply chain, the costs have shot up
by a margin. Also, due to the non-functionality of some warehouses
aligned with the low shelf life of our products, the availability & quality of
our products have been a major problem & thus our customers are
looking for alternatives. 

Few recommendations that I would like to give:
Shifting the warehouses to the location where the demand is much
higher in order to improve their efficiency.
A third-party substitute for the distribution system if it cannot be
improved or managed by the company as it is inefficient.
Building new warehouses and re-building the warehouse at a greater
pace so that they fulfill the demand of the company.
Profitability | Model Case - Logistics (2/3)

 

61
KEY Takeaways:
Approach:
Problem statement :
Case facts:
Your client is a fruit juice manufacturer. Over the past couple of months , it has seen a decline
in profits. You have been hired to diagnose the problem and suggest mitigation measures.
Revenue
Number of
Units
Price per unit Procurement Delivery
Outbound

Logistics
Procurement
Raw Material
Logistics
Waste of
Resource
Inventor
Transportation
Marketin
Availabilit
Quality
Distribution Customer

Demand
Profits
Profitability | Model Case - Logistics (3/3)

 

Major fruit juice manufacture with
declining revenu
Decline in the number of units sol
Decline limited to company and
not to the industr
Quality and availability issues
Cost
62
Get a primitive understanding of the company by asking preliminary questions to the interviewer.
Understand whether it is a company-specific or industry-wide phenomenon.
Build your strategy keeping in mind profit/losses and the period.
iii) Root Cause
Analysis
How to Approach RCA Cases
Root cause analysis is a complete analysis of a given situation turning every stone that plays an important role. To understand
the approach, we’ll take up an example.

Business Model: Questions under this
segment shall focus on understanding
the business model of the company that
is under targe
Objective: Clarifying the mission and
vision of the institution.
Timing: Knowing the environment of the
market and the globe while this situation
has occurred.
Market Target: this checklist will give
clarity on the target market of the comp
Geography: It provides the information
about the terrain, locality and culture
that created
Clarifying Questions:
“Asking the right questions” is a common
phrase from industry experts and guides. But
how to ask the right question. There is no
precise path to asking clarifying questions,
but you can create a checklist according to
the situation. A list may include a part or
entire or combination of frameworks like
3C-1P, 5W-1H, BOTMG etc., to make it MECE.
Keep in mind to follow a top-to-bottom
structure.

For example, if we take up BOTMG.

Think deeply about the facts you
accumulated from the clarifying questions
and structure the appropriate framework.
There are two ways you can distinguish
frameworks:





ii. External factors: These factors are

generally beyond the company's control but

are industry-related problems.
Considering the factors into consideration, one
needs to find a perfect framework.
Internal and external factors: 

i. Internal factors: In most cases, these are

the factors an interviewee is expected to 

dwell on.

Includes:

1. Recent developments in the

management of the company

2.Products launched by the company

Creating a proper framework:
At this stage, evaluating the facts and
formulating a hypothesis to find the root
cause of the situation.


For example:

In the above example, you can segregate
the consumers into divisions like the given
below and based on clarifying questions,
you can create an appropriate hypothesis 



Creating a Hypothesis:
Superficial
Causes
Root 

Cause
If you stop here
the problem will
recur
A cause you can
take action on
that can prevent
the problem from
recurring
63
Meesho’s sales have been declining recently. Diagnose the reason and
suggest suitable solutions.

Thank you for the problem statement. I would like to ask a few
preliminary questions before getting into the case. What all product
segments the company is involved in?
The company has various product segments. Meesho offers products
related to baby care, casual & formal wear, home & kitchen products,
and cosmetics.



So, in the pre-purchase stage, we consider marketing and digital
infrastructure. During the during-purchase stage, we consider the
availability of products, prices & delivery, and in the post-purchase stage,
we consider customer services such as the return of items, feedback, etc.

So as you mentioned earlier, the decline in sales is mainly in casual &
formal wear and kitchen product segments. One of the main reasons
could be a change in customer preferences of product mix due to COVID.
During COVID times, as most of the working population was working from
home, there was a decreased demand for formal wear and increased
demand for casual wear and kitchen-related products.

Sure, let us look at the value chain of Meesho So there are three stages -
procurement of products and then their outbound logistics i.e.
transportation to a central warehouse, then to regional warehouses, and
then delivery to the customers. There are other areas as well such as sales
& marketing, development of digital infrastructure, rental costs for
warehouses, etc. Is there any specific area you want me to look into? 



Is there any data regarding whether the decline in sales is specific to a
particular product segment?
Yes, there has been a decline in sales in the casual & formal wear &
kitchen product segments.
Since the profit is declining, there could be a decline in revenue, an
increase in cost, or a relative increase resulting in low profits. Initially, let
us assume that the revenues are declining and then maybe later, we can
have a look at the cost part.



Sure, go ahead.

Now, revenue = Number of units sold * price. Has the company changed
its prices recently?





Can you elaborate what all aspects you would cover in these three stages?



Yes, so the main reason is availability. What can you think of this?

Sure, regarding sales, we have procurement, distribution, and customer
demand, like are our customers switching to other competitors. Do we
have any information related to these areas?

Does the company sell its products all over India? Also, for how long
Meesho has been facing the decline? Is the entire industry facing the
same issue?



Yes, the company serves pan India. The company has been seeing a
decline in profits over the past year. Other competitors have not seen
much decline but Meesho has been significantly affected.

No, there were no recent changes in prices. You may analyze the decline
in the number of units sold.

Yes, the customers are not satisfied with our service and thus looking
for other options. Can you please analyze the user experience?

Sure. I would like to divide it into three stages - pre-purchase, during
purchase, and post-purchase stage. Do we have any information on
where the issue is?

Right, there has been an increase in demand for casual wear. The company
has been missing out on that readjustment and thus is falling behind. Now,
can we have a look at the cost part?

RCA | MEESHO BA - 1 (1/3)
64
Yes, let’s look into outbound logistics. The company has to bear high
costs for orders from the north and northeast. Why do you think this is
happening?



The company has warehouses in New Delhi, Kolkata and Lucknow. The
warehouse in Kolkata has high rental costs, and connecting the northeast
region from there is a problem in itself. The warehouse in Lucknow is not
so active due to less demand but the others are quite active.



Absolutely. So what would be your recommendations to the client?

Do we have information about where the current warehouses are located?
And are they actively working?
Are there other options available in warehouses? Like, in terms of pricing
and demand?

So I can see that in this case, both the transportation as well as the storage
costs are increasing. The warehouse in Kolkata is very expensive and the
warehouse in Lucknow is very inactive thus producing very less value.

Few recommendations that I would like to give:
To match consumer demand, the company should try to readjust its
product portfolio more often.
Currently, it should focus more on selling casual wear.
Regarding logistics, to cut down costs, the company should try to
transfer its warehouses from Kolkata to somewhere cheaper(Patna).
Also, it should shut down its warehouse in Lucknow or at least give it
for lease and open a warehouse somewhere else depending upon their
demand demographics.
Considering the demand in the northeast region, the company should
look at the option of opening a warehouse in Guwahati.

There are cheaper options such as Patna but the company is reluctant
to change Its distribution structure.

Interesting. It was great interacting with you. Thank you! 



RCA | MEESHO BA - 1 (2/3)
65
KEY Takeaways:
Approach:
Problem statement :
RCA | MEESHO BA - 1 (3/3)
CASE FACTS:
Falling Sales
Price/Unit
Cost
Revenue
No of units Procurement
High costs in
North and
North-East
India
Availability
Pricing
Delivery

Marketing
Digital Infra
Return
Feedback
Procurement Distribution
Pre-purchase Post - purchase
Delivery
Customer

Demand
Outbound

Logistics
During 

Purchase
availability failure due to change in
customer preference of product mix
due to Covid
problem with outbound logistics i.e high
cost for orders from north and
northeast
Warehouse rental cost high for Kolkata
lucknow warehouse not active due to
less demand
Transportation and storage costs are
increasing.
Understanding the industry and its product mix and then focusing on the right product line segment to take further approach
breaking down each stage of value chain into sub-stages for deep analyzing that where the problem is
Lowering the fixed cost i.e(rental cost of warehouse or shifting to cheaper locations) according to sales trend and readjusting product
portfolio can help to match the consumer needs.
Meesho’s sales have been declining recently. Diagnose the reason and suggest
suitable solutions.

66
RCA | MEESHO BA - 2 (1/2)
Yes, that is correct. A new restaurant has opened up in the outskirts of
the city. It is offering heavy discounts on the menu. Hence, a major
portion of orders on Zomato are from that specific restaurant. The high
number of orders causes a delay in preparation of food and its location
increases the food delivery time.

The delivery time of Zomato in tier 2 cities (Moradabad in this case) has
increased by 20%. Inspect the reason behind it.
Is this happening in only a certain area of Moradabad or in the whole
city?

It is happening throughout the city.

I'd like to look at the value chain of ordering food from Zomato in this
case. Time is consumed in the following exhaustive steps:

So, has there been an increase in the distance between the restaurants
and the houses of the customers?
Yes, the time required to prepare the food, as well as the time taken by
the delivery partner to take the order from a restaurant to destination
has increased.

Alright. First let’s introspect the increase in time of food preparation. 

Food preparation can be broken as :


Number of chefs × Average number of orders prepared by a chef.
The increase in time can be due to a decrease in the number of
chefs, or due to an increase in the number of orders.

Has there been a change in the number of chefs?

No.

Has there been an increase in the number of orders?

Yes, there has been a rise in the number of orders taken up by the
restaurant.
No, that is not the case.

1. While ordering the food

2. The restaurant accepts the order

3. Food is prepared

4. Delivery boy reaches the restaurant

5. The delivery boy delivers the order
Increased time must have been due to a problem in one of these
steps only. Is that so?
Now let’s introspect the increase in the time of delivery. Since time =
distance/speed, one of these factors has been affected
Has there been a decrease in speed at which the delivery partner
operates due to any reason?
67
KEY Takeaways:
Approach:
Problem statement : The delivery time of Zomato in tier 2 cities (Moradabad in this case) has  

increased by 20%. Inspect the reason behind it.
RCA | MEESHO BA - 2 (2/2)
Delivery time of zomato has increased by 20% in Moradabad

Time taken to
order food has
increased
Time taken to pick
up the food has
increased
Time taken to
accept the order
has increased
# Chefs has
changed
Average order
distance has
increased
Speed of delivery
partner has
decreased
Time taken to
prepare the food
has increased
Time taken to
deliver food has
increased
# Orders/chef has
increased
CASE FACTS:
Analyze the step-by-step process of receiving, preparing and delivering an order on Zomato to identify the pain-point
Mathematically breakdown each step to improve your drill speed to the root caus
Link both insights of increase in number of orders per chef and average order distance to identify that the problem
might be an outcome of the opening of a new restaurant
The increase in the delivery time
occurred due to the increased time
spent in preparing the foo
The overall delivery radius has
increased leading to increased
delivery time
68
RCA | HOUSING.COM (1/3)
The supply side of Housing.com is falling on a quarter-to-quarter basis,
identify the problem associated with it
So, what exactly is the supply side of Housing.com?

The houses that we rent as well as the plots that we sell, basically
comprise the supply side of Housing.com

What is the exact reason for this fall, Is any one of these two specified
domains a major contributor to the fall?

No, it is not specific to any domain, it is common in general to both the
domains.

Are there any more products of Housing.com which are facing a fall
in the supply side?

Are our other competitors like 99 acres, facing the same issue?

Are we facing any issues on the legal front or some government
restrictions, due to which we are not being able to list properties from
our side?

Is this any seasonal trend? Was this fall observed last time in this season
too?

Coming to the internal factors, was there a major change like some other
product like makaan.com being launched and the entire audience shifting
to the other product from the existing product, basically internal
cannibalism?

Yes, recently a law was passed in the assembly for the southern states
which stated that any rental property can only be dealt with through
government authorised personnel. This is a new step for government
authorisation.

No, currently we have to focus only on these two.

Since when are we experiencing this fall and is it observed in some
specific parts of the country like North or South India?
This fall can be seen in the last few quarters and yes, it can be
predominantly seen in the states in the south.

Is this problem observed with specific users, like are the new users not
listing on our site or the existing users have stopped listing? Also based
on the demographic data available, can we see anything like high-
income users are listing less or users in the rural areas are listing less?

No, we are not observing any such trend according to our data.

Now I am assuming that since housing-related work is serious so most
people must be using laptops for the same and there is not any issue
with Android/ IOS devices.

Yes, you are right. It works on both Android and iOS devices.

Okay, go ahead.

No, they are not facing any such issue.
No, there is no seasonal trend.
Let’s come to the solution part, I would like to analyse this problem in
two ways, one considering the external factors while the other
considering the internal factors.

In external factors, I’ll analyse the following things:

· The institutes/organisations on which Housing.com is dependent,  

has that dependency weakened in any way?

· The competitors which are parallel to Housing.com

· The implied audience (the ones who are affected) of Housing.com

· The problems with the existing dealers.

69
No, that’s not the case.

That’s not the case either.

I agree with you. Do you have any suggestions to tackle this?

That sounds logical, thank you.

Then are there any major policy changes like an increase in the rent
percentage?

So, I analysed that, due to the new government rule in the southern
states the user experience for the users in that region is being disrupted.
They have to go through an extra step which is either arranging the
documents all by themselves or the waiting period is too long.

Yes, we can arrange pre-filled forms for this purpose and give the users
a hassle-free experience. We can also offer agents in order to deal with
long waiting periods and get our users covered.

RCA | HOUSING.COM (2/3)
70
KEY Takeaways:
Approach:
Problem statement :
CASE FACTS:
Supply Side
Plots Sold
Internal
Internal
Combination
Rent changes

due to policy
External
Issues with
Dealers
Changes in the
competitive
ecosystem
Change in customer
perception/
behavior
Policy
Changes
House Rent
RCA | HOUSING.COM (3/3)
The Supply side of Housing.com is falling on a quarter-to-quarter basis, identify
the problem associated with it
For terms like ‘supply side’ and other similar terms that have different contextual meanings, it becomes increasingly important
to clarify and understand their compositio
The candidate, breaks the issue down into internal and external issues and steers the problem through that framework. Realize
that this split is MECE in nature. Whenever laying out a structure, follow similar splits which are MECE. Doing so makes sure
that you don’t miss out on any possible reason
71
The supply side of Housing.com
included Plots sold and Houses
ren
North and South India differ
significantly in their supply
busines
Owing to a policy change, an
additional step of government
authorization for southern steps
was mandated leading to a
dissatisfaction amongst the
consumers
RCA | Model Case - Airline (1/3)
You have been hired as a consultant for a major domestic airline. The
NPS Score of the airlines has fallen by 11 points, identify why.

Before starting off, I want to clarify one thing. NPS score here is an
indicator of the customers’ experience. It calculated based on the
survey of the customers asking them whether they would recommend
the airlines to an acquaintance.
Got it. That’s all for the clarifying questions. I’d now like to move onto
looking at the customer value chain for the business class travelers from
the said investment bank. Is that fine with you?
Got it. Now, I’d like to move on to the clarifying questions. Firstly, since
when have we been experiencing this drop and was it a gradual one or
a sudden one?

This fall in NPS Score has been observed for the past 2 months. It has
been falling gradually, but the rate of decrease is increasing.

Okay. Is there any specific category of customers that has provided
these negative reviews? For example, those traveling in economy class?

No, their feedback has not changed.

Any change in business class?

Yes, as a matter of fact, professionals traveling in business class for
work purposes have been increasingly providing negative feedback to
the airlines.
And are we in any contractual agreements with their firms for the work
travels? If so, when did we settle on these agreements?
I’d like to understand whether there are any Service Level Agreements
decided earlier that aren’t being complied to currently. Moreover,
reasons for negative feedback from recent customers would be
significantly different from the old customers.



Makes sense. So, we have been in a long-term contract with an
investment bank for the past 4 years. It includes several SLAs
concerned with the quality of services, discounted fares, priority
check-in and check-out, and complimentary airport services amongst
many others. The majority of negative feedback has come from their
end only.

Sure, please go ahead.

According to our estimates, the time taken between getting off the flight
and departing the airport has risen by approximately 45%.

Any particular reason why you think that would be useful for this case?
Yes, it essentially refers to that only.
So, since most of the business travel occurs on a short-notice basis. I’d
evaluate the value chain keeping the same in mind.
The firm goes onto our website looking for flights
They find the well-suited flight and proceed to booking and
payment
This is further followed by the travel to the airport on the day of the
flight, the onboarding process and leisure activities available
Duration of the flight
Arrival at the destination, followed by offloading and departure from
the airport
Post-travel facilities such as rental cabs and hotels.

Has there been any specific issue in either of these steps?

That’s an interesting finding. This doesn’t seem to be a nation-wide
problem, is it?

That’s correct. This problem has been identified at Delhi Airport. The
situation at the other airports across India remains the same.
72
Yes, due to the closing of the regular route to the baggage claim for
renovation purposes, travelers have to take a longer route to reach the
same. The same has slowed down the process of the luggage reaching
the baggage reclaim carousels.
No, you’ve identified the core issue behind the negative feedback.
That would be all.

No, those services have been optimal.

Understood. I’d like to focus on this aspect of the value chain with focus
on Delhi Airport. Is there any problem with the departing servicing
provided by the cabin crew and the offloading process?
Sure. First I’d like to understand whether any changes were made to the
baggage claim process in the past 2 months at Delhi Airport? If so, what
changes were made?
Okay. What about the baggage claim?

Thank you.

This seems to be the major reason behind the increase in time taken to
exit the airport. It’s causing the travelers to spend more time at the
airport, which is in turn violating the SLAs and potentially causing them
to get late for meetings. Due to the consistent delay after every flight for
the past couple of months, the rate of decrease in NPS has been
escalating. Is this all or should I dig deeper?
Many travelers have raised complaints about the baggage claim
process. How about you look into it?
RCA | Model Case - Airline (2/3)
73
KEY Takeaways:
Clarify your understanding of the product with the interviewer instead of assuming that you’re both on the same pag
Identify the key goals of the products (retention, growth, etc.) before moving to metric
Analyze the customer journey funnel to improve the judgement of metrics
The product is an in-chat payment
feature available only on mobil
Feature is available in India & Brazi
Accessible by scanning QR Code

or directly sending to UPI ID
Approach:
Problem statement : You have been hired as a consultant for a major domestic airline. The NPS 

Score of the airlines has fallen by 11 points, identify why.
Case facts:
Businesss Class Travelers’ Value Chain
Finding Flight Booking and
payment
Travel to airport and
check-in
Flight Check -out
Airport exit services
Baggage Claim
Exiting the flight
Post Departure
services
RCA | Model Case - Airline (3/3)
74
RCA | FLIPKART APM - 1 (1/2)
You are the Product Manager at Facebook. The traffic on Facebook is
down by 3%. Identify why.
I have a few clarifying questions in mind before proceeding with the
approach. How do we define “traffic”? Is this drop in traffic happening
only on the app, desktop site, or both? Since when is this happening?
And was this a gradual drop or a sudden one?
So if it is an internal issue and the number of sessions have been on the
decline, I can draw the inference that there is a bottleneck in users
launching the Facebook app. Now, the app can be launched in multiple
ways, namely, via shared links to posts/profiles, ads, notifications,
logging onto a site with Facebook, or directly opening the app. Has
there been any drop in sessions launched via any of these routes
This has been experienced on the Facebook mobile app. We have been
noticing falling numbers for the past week and this was a sudden drop.
Traffic refers to the number of sessions taken up by the user in a single
day
Got it. And was this drop experienced across the world or was it
concentrated in some region?
Okay. Number of sessions can come from new users or returning users.
Have we experienced a drop in specifically either of the two?
It’s an internal issue in the app
I’d like to break the number of sessions as the number of returning users
multiplied by the number of sessions launched by a user on average.
Has there been a fall in either of the two?

So is this an external issue, i.e., has there been a fall in social media
usage due to certain restrictions, new legislation, competitors, etc. or an
internal issue?
Yes, there has been a fall in the number of sessions by returning users.
This is a global issue and not region-specific.
There has been a decline in the average number of sessions launched
by a user on average.

The number of sessions launched through notifications has fallen, the
rest have remained the same. You may look into notifications.
Alright. I would like to further break down the number of sessions
launched through notifications into number of notifications sent * Click
rate. Have we changed the number of notifications sent to users?
Correct. The click rate has fallen by over 30% in the past few days.
Correct. You have identified the problem, we can stop here. Thank you
for coming in.

No, the same number of notifications are being sent to the users



Thank you.

The click rate can fall due to multiple factors. It could be due to lack of
engaging content, timing of the notification, etc. Have we changed the
content that goes into the notification?

So, has the click rate fallen?

75
KEY Takeaways:
The candidate asked great clarifying questions to clearly define what the exact problem is so as to choose the
most optimal framework to approach the proble
Smaller buckets of internal factors were exclusive in nature, but since they were formed in an unstructured
manner, the interviewee runs the risk of not being exhaustive
Approach:
Problem statement :
RCA | FLIPKART APM - 2(2/2)

 


case facts
3% fall in number of daily sessions
Decrease in number of users
External
Number of notifications sent Click Rate
Internal
Directly
Opened
Notifications
Ads
Links Sign-ups on
other sites
Ads
Timing
Links
Content
Decrease in average number of
sessions per user
You are the Product Manager at Facebook. The traffic on Facebook is down by 3%. Identify why.
3% fall in number of daily sessions
Decrease in number of users
External
Number of notifications sent Click Rate
Internal
Directly
Opened
Notifications
Ads
Links Sign-ups on
other sites
Ads
Timing
Links
Content
Decrease in average number of
sessions per user
Traffic refers to no. of sessions taken
up a user in a single da
Traffic decline has been recorded on
the Facebook App suddenly in the
past wee
It is a global issu
There has been a fall in traffic
originating from returning users



76
iv) Market Entry
Market Entry Approach
Now to answer the question “How do I enter?”, the candidate
should follow the process
Target Value Chain Segment: Thoroughly understand the
target market's value chain and decide which segment of the
value chain should the company ente
Possible Barriers to Entry: It is also advisable to often check
with the interviewer about possible barriers to entry in this
market and pertinent issue
Mode of Entry: Following the completion of the above two
steps, the candidates can propose the mode of market entry.
Typical modes of entry include Partnerships, Mergers and
Acquisitions, Joint Ventures, and organic modes of entry.
Careful perusal and cost-benefit analysis should be carried
out before choosing a mode of entr
GTM strategy: To synthesize, the candidate should propose
a GTM strategy incorporating all the above-stated
information and should outline future targets and objectives
Customer Competition
Company Product
3C1P
Market Entry
Company
Assessment
New Geography New Product New Customer
Segment
Is the market

attractive?
How do I enter
the market?
Implementation
Profitability Conclude
Conclude
Financial Feasibility
Value Chain Analysis
Executive Plan
Market
Assessment
77
How to Approach Market Entry Cases (1/2)
How to Approach Market Entry Cases (2/2)
A market entry is a case type that includes candidates to evaluate and decide whether a client company should enter a particular market. These
cases can primarily be of 3 types- 

Geography Product Diversification Customer Segment Expansion
In these cases, candidates whether the
business should expand to a new
geographical market, for example, if Tesla
should enter the Indian market.
In these cases, candidates assess whether the
business should launch new business lines into
their existing market, for example, if Apple
should start selling smartwatches.
In these cases, candidates assess
whether an improvement on an existing
product or service caters to new customer
segments who don't use the product.
Solving any market entry case primarily involves answering the following two questions -
Through this question, the candidate assesses whether the company
should take the market opportunity or not.


To answer “Should I enter?”, there are two assessments one will have
to make – market assessment and company assessment. Company
assessment will reveal the company’s internal motivations to expand,
whereas market assessment shows the external motivations driving
expansion decisions
Company assessment: The first step after receiving any case is to
clarify about the company. This includes data like history of
previous products, launches and overall vision of the company.
Understanding the client’s internal motivations will help one solve
the cas
Market assessment: The next step is to inquire into the market of
interest to understand external motivations for expansion. Is it the
market size or the potential market demand? Candidates can use a
profitability framework to judge if the market is attractive enough


If you decide that the company should not enter, you no longer need
to answer the next question. 

If you decide that it should enter, move on to the next step
Figuring out how the company should enter the market will involve
assessing the feasibility of entering a new market for the company 


– Does the client company have the financial capacities and
capabilities to adapt to and profit from the new market?


Figure out whether the client company’s financial situation can cover
investment costs. To do this, you first need to estimate the amount of
investment required. 	


The company’s capabilities help it secure market share by
differentiating it from other competitors in the market. Examples of
capabilities are firm-specific competitive advantages such as patented
technologies, efficient logistics & production capacities, local
knowledge, a low-cost structure, etc. 


The candidate can get this data about the company from the
interviewer and then proceed accordingly. To better analyze the
position of the company, the candidate can use a 3C1P framework just
to be exhaustive in their approach
Is the market attractive enough? If yes, how should the company go about it?
78
Market Entry | KPMG (1/3)
As a Consultant for a German energy supply firm looking to venture
into renewable sources of energy like photovoltaics, you have to
analyze the investment opportunities of solar panel deployment in the
Indian market and provide an initial Go or No-Go recommendation
based on your analysis.
Sure. To answer your questions, the company is present in international
markets with plants all around the world. It has expertise in the
development, installation, and operation of all kinds of renewable
energy sources and has successfully tested and deployed several solar
panels across Europe. It does not have any business networks,
partnerships, or assets in India
I just had a few preliminary questions, to begin with. Starting off with the 

internal factors, I would like to know more about the German company. 

Where all does the company operate from, and what are its core competencies?
How far along is it in the know-how of constructing and operating solar panels?
Does it have any existing business partnerships or infrastructure in India?

Got it. Moving on to my next question, what exactly is the scope of the
deployment? Is it supposed to be for residential, commercial, or industrial
purposes?
So, when we say a solar panel, I wanted to understand if I should include
only conventional solar panels in the analysis, like rooftop and ground-
mounted ones, or floating solar panels, as well?
From what I know, conventional and floating panels both have different
capacities and investment costs, The capacity for floating panels is low,
and the investments are high, but it’s the other way around for
conventional solar panels.
Fair enough. Let’s focus on only conventional panels for this case.
Great. Moving on, as far as I know, the technology readiness of
conventional solar panels is high in India since India ranks 5th in global
solar power deployment. This means that there won’t be any R&D
necessary for market entry. Is this right?
Yes. Go ahead.
So, I wanted to get a grasp on the costs of conventional solar panels to
know the market better. These costs depend on a lot of factors like-
The type and issues of the roof or surface
Energy consumption
The type of technologies used in the system and its installation
Size of the installation.

Since we are currently going to focus on industrial deployment, the end
customers are going to be energy consumers like companies, public
facilities, and industries with grid providers and distribution companies
as intermediaries. I have some more assumptions about the external
market factors. It would be great if you could validate them as well
Sure

So,
India is within the top 5 countries in terms of the magnitude of
energy consumption, with a strong focus on moving towards carbon
neutrality by 2070 with coal phase-out, nuclear power reduction, and
a strong focus on renewable energy sources
There is a pipeline of renewable energy projects being planned by
multiple multinational companies providing quite a strong competitio
There are a lot of companies and private individuals, as well as
government incentives like M-SIPS, that provide a favorable
environment for investment in renewable energy sources in India.
Right?
Yes. Solar energy is a very crucial technology for India’s decarbonization
plans, and the government is providing several PLIs and subsidies for
incentivizing the adoption of solar power. In fact, investments in the
renewable energy sector in India have surged more than 125% in the
year 2022. Let’s do a quick estimation of market potential then, shall we?
The company wants to start by deploying the panels in the industrial
sector for the time being.
How will this affect the decision?

79
Market Entry | KPMG (2/3)
Right. So, what all data do you need to calculate the market potential?

Great. So, Consider the high-side land use estimate for net-zero to be
75,000 km2 for solar, with 95% area for conventional solar panel
systems. 8 solar panel systems can be accommodated per km2. Each
system has an average capacity of 6.4 MW.
Sure. So, for the market potential solar, I need to find the conventional
solar panel potential in 2050 in India, right? Cause that is the standard
metric for market potential solar in the energy sector.
I’d need to know the
land-use estimate for solar energy in 2050 in Indi
The approx area of utilization for conventional solar panels for industrie
Number of solar panels per square km that can be installed and,
The average capacity of an industrial solar panel

Noted. So,

Area available for solar= 75,000 km2

Expected area utilised for solar = 72,000 km^2 (95% of available area)

Number of conventional solar panel systems in that area = approx
6,00,000 (8 per km^2)

Market potential solar in 2050 in GW = (6,00,000 * 6.4) / 1000 = 3800 GW

According to my calculations, the total market potential solar for
conventional solar power systems should be 3800 GW in India.
Now that you have assessed the future market potential, what should
be the next step?
Well, after analyzing the problem across various qualitative assessment
factors like Company, Product, Competition, and Market, I’d like to do a
profitability calculation to be able to give the Go or No-Go recommendation.
Perfect. Please, let’s just go ahead with the general approach of how
you’ll do that and skip the calculations for now. 

The qualitative factors show that going ahead with the investment
opportunity would be a wise decision. Coming to the quantitative part - I
think conducting the profitability analysis for one conventional solar panel
system over its lifespan will ensure the general profitability.

First, I’ll find the sales by taking the product of the capacity, which is
usually taken in MWh with the price/MWh, the lifetime of the panel. 

Next, I’ll find the costs by taking the sum of investment costs and the
running costs over a lifetime. 

Finally, the profits will be the difference between the Sales and the Costs.

And if the profits are positive, I would suggest the Company with a Go-
recommendation.

Could you elaborate on the calculation of running costs over a lifetime?
Great. So, we have concluded that the company should go ahead with
investing in conventional solar panel deployment in India. That would be
all.
Sure. So the running costs over lifetime is the product of the running
costs per annum and the lifetime of the panel. 

The running costs per annum comprise of fixed costs like leasing and
insurance costs and variable costs like operating & maintenance costs. If
there’s anything else that you’d like to know, I would be happy to answer.
Thank you
80
KEY Takeaways:
Knowing the company's current situation and goals is crucial in any market entry case.
Having industry-specific knowledge comes in handy as it helps you access the market situation more comprehensively and
calculate the market potential solar more accurately.

x x
Market
Potential for
Solar Energy
Approach:
The client is a German company with
an international presence and expertise
in developing, installing, and operating
all kinds of renewable energy sources.
It does not have any partnerships/
business networks in India.
Focussing on the introduction of only
conventional solar panels in the Indian
market for the time being.
Solar energy is a crucial technology for
India’s decarbonization plans, and the
government is providing several PLIs
and subsidies to incentivize the
adoption of solar power.

Problem statement :
CASE FACTS:

Market Entry | KPMG (3/3)
Average Capacity / Solar panels/km^2
Expected area

utilised
Area available

for solar
Conventional
Floating
Profits
Sales
Costs
Capacity
Lifetime
Running costs
Investment costs
As a Consultant for a German energy supply firm looking to venture into renewable sources of energy like
photovoltaics, You have to analyze the investment opportunities of solar panel deployment in the Indian
market and provide an initial Go or No-Go recommendation based on your analysis.
81
Market Entry | Model Case - e2W (1/3)
Your client is an Electric 2-Wheeler manufacturer with successful
operations in Asian and European markets. Analyze if they should
introduce Electric 2-Wheeler in India.

Thank you for the time. I will approach this problem in the following way.
Firstly, I will analyze how financially attractive and feasible this
opportunity would be. After that, I shall explore how we could go about
the go-to-market strategy and how we can enter the market if it is
feasible. Is this approach nuanced enough?


That's correct. You've understood the situation well. How do you
propose going about the solution?

Could you please tell me a lit bit more about the company's operations
and where in the value chain do we lie?

Given that the company has successful operations in European and
Asian markets, would it be fair to assume that its products comply with
environmental regulations in these countries?
In addition to having electric 2-wheelers as one of the products, the
company specializes in electric buses, and we also have a vast market
share of electric buses in India. We also specialize in other electric
vehicles and are currently exploring R&D opportunities in different
segments like heavy-duty vehicles (HDV).
Yes, it sounds great.

Yeah, yeah, that looks fine enough. Please proceed.
Yes, that wouldn't be an issue, as both vehicles need a similar electric
battery. It wouldn't be difficult for us to switch up and manufacture
those and come up with CBUs (completely built units)
Yes, our products comply with the latest environmental
regulations. 

I would like to take a few minutes to structure my thoughts and move
forward with the case.

Yeah, sure!

The client's primary objective is to maximize its profits and establish a
market share in the Indian market. And, as there are no current
players in the market, we get the first mover's advantage.

Do we have the infrastructure to manufacture the electric 2-wheelers,
given that we already have the electric buses set up in India that we
could leverage?
To start with, can you tell me something more about the objective of the
client? What is the primary goal of entering the Indian market?


Could you elaborate more about the customer segment we plan to cater
to in India?

I'll do a quick guesstimate to calculate the market size. I'll take the
population of India and split it into urban and rural segments. Given that
rural India lacks environmental consciousness and is also a price-
sensitive market, it will not have good adoption so I shall rule that out.
For the urban population, I will classify it on an income basis, breaking it
down into below the poverty line, lower middle class, and upper middle
class, and upper class brackets. Furthermore, I will apply a household
split and assume that there are 4 people in each household in urban
India. 

To assess the attractiveness of the market, what I will do is first
calculate the market size, then I will multiply that by the price of our
product. After that, we will deduct the fixed and running costs we
currently know of and can estimate. On that basis, I’ll assess whether it’s
a good opportunity. Does this look like a reasonable approach? 

I want to be sure I comprehend all the critical details of the client’s
business. Our client is a maker of electric two-wheelers with a sizeable
following in other regions. To determine whether this would be a wise
course of action, we must decide if this product can realistically be
introduced in India and assess the market's features.




We are planning to release an economy vehicle that most people would
be able to access. 


82
Market Entry | Model Case - e2W (2/3)
Yes, that seems like a detailed enough analysis. Now you can suggest
some recommendations, and we can close the case.

I will rule out the below-poverty income category because affording an
electric 2-wheeler would not be possible for them. I will further split the
remaining 3 categories based on direct and indirect competitors
pertaining to the traditional 2-wheeler companies and use that factor to
understand the adoption of electric two wheelers. The lower income
bracket has lower environmental awareness and is also price-conscious.
The upper middle class has relatively more disposable income and is
more environmentally conscious. Finally, the upper class can easily afford
these vehicles. Based on these, the calculation would look as follows:
What is the cost of the economy electric 2-wheeler that we’re offering ?
Given our analysis and that we are pitted to make profits once we enter
the markets and given the other favorable conditions listed above, I
think it will be a feasible option for us to enter the market. Do you also
want me to map out a detailed GTM strategy along with pricing,
competitor pricing, and the geographies (states) we should enter?

Ok, that seems nice. Please proceed ahead.

Yes, I could have added the age split in the urban population to make it
more precise, as the age group of 18-25 is more environmentally
conscious.

No, that wouldn't be required, and we can close the case.
Assume that we make substantial profits and the number and our bottom
line is financially feasible. How would you approach the problem in that
case, and what would be your recommendations?
Yes, this number seems fair. But do you want to talk about certain
elements you could have added to make the calculations more
accurate?

I would like to whip out a quick analysis of the facts we have discussed in
the case today.

Our strengths are:
We already have a customer base that is loyal to us and knows our
brand name due to our electric buses
We have infrastructure that we can leverage to manufacture these
electric 2-wheelers
Specifically, in the electric 2-wheeler segment, the Government's
policies are very favorable and there are heavy subsidies
Typically, the 18-25 population is the country's most environmentally
conscious and voluminous population. This is something that we can
leverage.

Our weaknesses are:
The upfront costs is very high
Also, our first mover advantage can be disadvantageous as we do not
have competitors to benchmark our price with, also it will make it
difficult for us to negotiate with OEMs as there are no other
competitors
The EV market in India is very nascent and not very well established,
even though the perception is still changing. 

Does this seem like a detailed enough analysis?



Total urban population: (30/100 x 1.2billion)

Total number of households: ¼(30/100 x 1.2billion)

Total households in lower middle income: ¼(30/100 x 1.2billion) x 25/100

Total households in upper middle income: ¼(30/100 x 1.2billion) x 25/100

Total households in upper income: ¼(30/100 x 1.2billion) x 10/100

Total E2W market: 10/100[¼(30/100 x 1.2billion) x 25/100] +
30/100[¼(30/100 x 1.2billion) x 25/100] + 40/100[¼(30/100 x 1.2billion) x
10/100]

= 12,600,000 

Does this number seem fair to you?

83
KEY Takeaways:
Very often in case interviews, the interviewers are more interested in the approach than the number. For instance, the
interviewer didn’t want us to go into the costs and rather wanted to see the next approac
Using unconventional frameworks like SWOT analysis in between cases, helps you structure your thoughts and suggest
better recommendations.
Approach:
Problem statement :
Alternate Approach


Market Entry | Model Case - e2W (3/3)
After analysing that it is financially
viable to enter the market, the
candidate could have explored
states with more favorable PLIs for
Electric two wheelers and looked
into optimizing distribution
channels for the economy product
offering
84
Your client is an Electric 2-Wheeler manufacturer with successful operations in Asian and European markets.
Analyze if they should introduce Electric 2-Wheeler in India.

Population
Rural(70%)
Urban(30%)
BPL
10% 30% 40%
LMC
Awareness and
Affordability
UMC UC
Your client is an ex-veterinarian backed by a sizable investment from
an investment banking unit. Through a recent survey, they became
cognizant of the gap between the supply of pet care products and the
demand for these products among concerned dog owners, with 20% of
the dog owners opening the unavailability of these stores at optimal
locations. On the basis of this finding, the client wants to set up a pet
store in Delhi. For that purpose, you have to assess the following two
questions.

What’s the market size of the pet owners’ market in Delhi, and would it
be feasible to focus vertically on the dog owners’ market or should we
cover all the different pet owners horizontally?

How should the client enter the market?
Sure.

Any domestic animal owned for non-commercial purposes like dogs,
cats, etc.
You can consider households having pets of all income brackets and
pet centers where animals are taken care of collectively.
You can do it on an annual basis.
Correct, Please go ahead.
Yeah, it does sound fair.
Sounds good; please go ahead.
you can take that 80 - 20 instead.
Makes sense; please continue.
Market Entry | Model Case - Dog Owners’ Market (1/4)
May I go ahead with a few preliminary questions?
What exactly is a pet for the reference of this case?
Whom can I consider as pet owners?

For what timeline or duration should I find the market size?
Ok, to find the required market size, we need to find the product of the
price each customer bears annually and the total volume of the customers
in Delhi. So let me start with finding the latter one first.
Sure, so taking the population of Delhi as 2 crores with a split of 70% to
30% for urban and rural, respectively.
Ok, now in the rural section, considering the income factor and low
standards of living, we can assume the volume to be negligible in this
section as owning a pet accounts for leisure expenses which exceed
their affordability. For the urban region, we can again split it into a lower
class, middle class and upper class, with each having a share of 20%,
60% and 20%, respectively. Since we are considering the urban section
here, we can consider the average household size to be 5, so the
number of households in the lower class will be

(2 crores)*(0.7)*(0*2)/5 which comes out to be around 6 lakhs
households, and similarly, for middle and upper class it comes down to
17 lakhs and 6 lakhs households respectively.
Now, considering factors such as leisure time and expenses,
maintenance costs and income levels, would it be fair to assume that
5% of households lying in the lower class have pets, 10% of
households in the middle class and 20% of households for the upper
class
Ok, so after calculation, the number of households that own pets
comes down to 30K, 1.7 lacks and 60k for lower, middle and upper
classes, respectively. Again the number of pet centers will be
insignificant in comparison to the this figure, so we can simply
increase the final value by 2% to cater the gap occurred, is that fine?
Alright, now i will move forward with the cost incurred by each individual
annually, 

The main expenses can be divided into procurement cost and
maintenance costs.

For procurement would it be correct to assume 10k rupees for the lower
and middle class whereas 15k for the upper class considering that they
can afford pets of better breed.
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Sounds good.
Market Entry | Model Case - Dog Owners’ Market (2/4)
Now for the maintenance part the major costs incurred account for food
expenses, self care products and other accessories like toys, etc. Can i
know the cost of few of these products to move ahead with calculations?
You can take a good assumption here.
Alright, so let us assume for the middle and lower class the food cost is
nearly 30K per anum, self care cost is 10K and cost for accessories is 5k.
And again as the upper class has higher affordability limits, they will opt
for premium products so cost split for the upper class will be 50k , 20k
and 10k for food, self care and accessories respectively.
What are the resultant maintenance costs?
For lower and middle class the overall maintenance cost comes down to
INR 45K annually and for upper class it is 80k. Now, considering
procurement happens once in ten years for each households so the final
cost incurred per household boils downs to INR 46k for lower and
middle class and INR 82k for the upper class. So the final market size is
INR (30k)*(46k) + (1.7 lacs)*(46k) + (60k)*(82k) = 141 crores which
after increasing by 2% comes down to nearly INR 144 crores (final
market size). And instead of covering it horizontally by incorporating
every animal, it would be more feasible to focus vertically on the dog
owners comprising nearly 45% of all the kind of pets owned. So the dog
owners’ market would be around 45% of the total market size which
would be nearly INR 65 crores annually.

Good job. So, is the market attractive or not?
I’d first like to understand the market share that we’d like to accomplish
of the entire dog owners’ market and the competitors’ individual market
shares.

Sure, you can assume 2% market share, since the market is very
fragmented and legacy brands have a lot of customer loyalty.
Understood, thus the potential revenue that we stand to make would
turn out to be 2% of 65 crores, which is 1.3 crores on an annual basis.
Additionally, I’d like to enumerate the costs associated with the venture. I
hypothesize that shop rent, employee wages, electricity expenses, etc.
will fall under fixed costs, which would roughly account and certain
variable costs would be those associated with materials like pet food,
pet care products, etc. In total, these would be somewhere around 4-5
lakhs on a monthly basis. Should I proceed with this assumption
Given that a lot of dog owners have a reasonable dispensable income,
this seems like a fine estimate. You can proceed with the same.
Additionally, Consider the fixed investment to be around 10-20 lakhs
incorporating marketing , brand-building investment, etc.
Correct, so the profit that we can make is Revenue - Fixed Investment -
Running Costs. Thus, the bottom line is around 50-60 lakhs on an annual
basis, which seems very promising
Great, so how do we go about entering the market?
Before I begin suggesting that, are there any barriers to entry that might
pose a challenge.
Yeah, so we were thinking of setting up the shop in a posh locality which
a good percentage of dog owners’ reside but there are existing shops
there that have nice brand loyalty amongst the customers. Additionally,
as of now, we don’t have any differentiating factor that would help us
accomplish the market share that we target
In terms of establishing our presence in the posh localities, we could
consider marketing our pet care facilities and distinguishing them as
premium. Additionally, we could collaborate with pet grooming stores
(which this posh populace frequents) in order to get access to this
populace. There would be other spots like parks or dog races, etc. We
can identify them and either partner with such events or use these
events as a marketing opportunity
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Market Entry | Model Case - Dog Owners’ Market (3/4)
For collective dog centres, we can come up with schemes to offer them
products in bulk at a discounted price initially to build trust and make the
customer acquisition process hassle-free. As for the economy buyers,
price would be a significant factor. So, that should be looked into to
smoothen the acquisition process. Additionally, since the client is an ex-
veterinarian, they already have a good network in pets

Summarize the case and what should be our mode of entry
Given that upon assessment, the market turned out to be attractive. I’d
recommend entering the market organically, since the client already has
a broad network in the dog community, owing to his years of
experience working as a veterinarian. We could collaborate with certain
pet-grooming centres to establish a better market presence.
Good job, we can close the case here.

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Great, what about the other customer segments? Economy buyers and
collective centres?
KEY Takeaways:
Approach:
Problem statement :
CASE FACTS:
Market Entry | Model Case - Dog Owners’ Market (4/4)
Costs
Market

Size
Market 

Share
Fixed

Investment
Price per

Product
Running 

Cost
Revenue
Profits
Profits = 2% of 65 Cr - Fixed Investment
- Running Cost
Profits = 60 Lakhs/Annum
Customer 

Segments
Collective pet
centre, economy
and premium
buyers
Organic
leveraging the
client’s existing
network
Collaboration with
pet grooming
stores and altering
pricing
Mode of 

Entry
Product

Differentiation
Market Entry The interviewee could have either
focused on all the pet owners
horizontally or explored the dog
market vertically. Given, that the
dog owners’ market is a substantial
chunk of the entire market, vertical
entry was prioritise
Marketing can be done by
partnering with pet grooming
stores, which are popular in the
posh populac
Three customer segments were
zeroed in on, the collective pet
centers, economy dog owners and
premium dog owners
The decision of vertical/horizontal entry was made basis the sheer proportion of the dog owners’ market from the pet
owners’ marke
Be on the lookout for subtle clues/tidbits in the question that enable you to make better/more substantiated decisions. For
instance, given that it was already mentioned in the question that the client has a strong network owing to his vast
experience as a vet, we were able to propose an organic mode of entry into the market
What’s the market size of the pet owners’ market in Delhi, and would it be feasible to focus vertically on
the dog owners’ market or should we cover all the different pet owners horizontally
How should the client enter the market?
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Market Entry | Model Case - Energy Device (1/3)

I want to begin with some clarifying questions. First of all, I would
like to understand the company's vision in launching such a
product. 




Since a household needs to make a considerable investment, our
target market would be regions with strong wind throughout the
year. Such areas are among the top populated states so that I would
consider 35% of the total population in the region.




I hypothesize two costs :-, Capital and Operational Expenditure.
What would the cost to the customer be for these two buckets







What is the landscape of the competitors in the Indian market?

I shall take some time to structure my thoughts before beginning
I will find the profits, the company would make from the Indian market
using the mathematical breakdown

Profit = Revenue - Cost (Fixed investment and running costs)



Cost is already given, i.e. INR 700 crore.

Revenue = market size (in volume) * market share * price per product.



Guesstimating the market size of the energy-saving devices

Since the device requires mild to strong wind exposure, I would like to
apply a split based on geography. Could you please provide me with
information on the same? 

The customer only needs to make a one-time investment of INR 1 lakh,
and in terms of running operating expenses, they’re around 20% of the
Fixed investment

The company realised that given the rapid surge in carbon emissions,
it is the need of the hour to cut down on our carbon footprint to meet
international goals. For that purpose, we put things in motion for this
initiative. In the process, it also wants to become a do well, do-good
company.

Got it. I would like more details about the product we plan to launch.

Our product is a sophisticated device that operates on wind
technology, i.e., converting wind energy into electricity. It is an extreme
upgrade to the traditional sources in terms of energy efficiency. If the
device is integrated on a large scale, it could significantly lower the
carbon footprint. It’s requirement is exposure to mild to strong wind
and periodic replacement of internal fluids and chemicals
As of now, the Indian Govt. hasn't provided any incentives. But, the company is
optimistic that the future landscape with respect to incentives is bright as EVs and
solar energy devices are already incentivized
Great approach. The entire country experiences strong winds, but they
are seasonal. Some regions like Leh-Ladakh, parts of Rajasthan, Gujrat,
Maharashtra, Karnataka, and Kerala, experience strong wind across the
calendar.
The market is at a nascent stage right now and the market is
fragmented with no one having a consolidated share
Sure, go on
There are no wind energy linked incentives provided by the
Government. Are there any other incentives worth considering?

Your client is a manufacturer of electronic equipment for industrial
customers operating in the US. The Research & Development
department has developed a new product -- a device that could
replace all typical energy costs using wind technology. 



The estimated household price to the customer is around INR 1 lakh,
with an estimated investment of around INR 700 crores.



Assess if they should enter the product into the Indian geography or
not.
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