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Defect Zero
Defect Zero is a methodology for development teams to effectively manage defects by following a series of steps: determining if a defect needs resolution, delegating responsibility, resolving simple issues quickly, deferring for more information, or adding unresolved issues to a product backlog. The approach emphasizes a structured way to handle unstructured and unplanned activities in a lean/agile environment. For further insights, readers are encouraged to explore the broader concepts in 'Directing the Agile Organisation' by Evan Leybourn.
