What’s Hot in Social Media
FSC Interactive
Andy Kutcher
What is Social Media?
But, What is Social Media?Social Media is any online or mobile network that allows people to congregate, share and communicate. It’s a party….	online
CustomizationConsistencyCommunityContent
We know the digital era requires more content, not less. And it requires content edited and packaged in ways that help user access and allow for advertising placement. – Tom Curley, CEO of The Associated Press Content
What to PostNews About Your Business Blog Posts and Press ReleasesUpcoming EventsPromotionsPhotosInformation About Your BusinessQuotes…Just About Anything!
“Be yourself. Above all, let who you are, what you are, what you believe, shine through every sentence you write, every piece you finish.”- John Jakes, author
Consistency
Create a Schedule(and stick to it!)
CustomizationYou forgot the first rule of mass media, Elliot! GIVE THE PEOPLE WHAT THEY WANT!- James Bond, Tomorrow Never Dies
com·mu·ni·ty   /kəˈmyunɪti/ noun, plural -ties.  a social, religious, occupational, or other group sharing common characteristics or interests and perceived or perceiving itself as distinct in some respect from the larger society within which it existsCommunity
What Channels Will Work Best For Me?
Facebook: Social Networking Site that allows for open communication between people and brands.46% of Facebook users are 25-44 years old81% of Facebook users have some level of higher educationTwitter: A Social Networking and Microblogging site that allows for open, public communication in 140 characters or less.57% of Twitter users are 25-44 years old37% of Twitter users have a Bachelors Degree, at leastYouTube: A video sharing website, owned by Google. The second largest search engine on  the web.Average age of YouTube is 27 with 20% being 35+78% of YouTube users have some level of higher educationLinkedIn: A Social Networking site for business professionals.Average age of LinkedIn is 25-54LinkedIn is used by 69 of the Fortune 100 Companies
The ‘book
Facebook tops Google for weekly traffic in the US.
So you have a Facebook Page?Now what?
Using Facebook as a BrandEngaging on Facebook as a PageCustomizing Your PageGrowing your Community through Targeted AdsMeasuring Success with Insights
Engaging on Facebook as a Page
Customizing Your Facebook Page
Page Settings
Facebook Places
Claiming Your Place
Facebook Deals
Creating a Deal
Customized Tab
Growing Your Community Through Targeted Ads
Facebook Ads
For Example…In Louisiana, who like:N.O. Saints: 258,360
Cooking: 78,520
Shopping: 149,040
Travel: 75,780In Louisiana, who are:Married: 531,200
Engaged: 50,400
Single: 272,880
College Graduates: 423,760Real Life ExamplesSituation: Need to Drive Traffic to the New Orleans Saints Pre-Season Games.Primary Target: Men in LouisianaSecondary Target Demographics: Like New Orleans Saints and Football. Are 21+Situation: Wedding Shop in New Orleans that specializes in high-end, handmade wedding dressesPrimary Target: Women in New Orleans, LASecondary Target Demographics: Engaged, 25+ and College Graduates.
Measuring Success with Insights
Insights: Users
Insights: Interactions
There are more people on Twitter than the population of Sweden, Israel, Switzerland or Norway
Using Twitter as a BrandSpeaking the LanguageWhy Twitter MattersUsing Twitter ListsMeasuring Success on Twitter
Cocktail Party Rules of Engagement
Cocktail Party Rules of EngagementDon’t talk all about yourselfFind the people who interest youTry to add value to the conversationFollow up with your new friends
Speaking the languageRT @fscnola hosting a #socialmedia101 training session this morning!
Twitter Translator
Replies@ denotes a tweet sent to another Twitter user.@TiffanyStarnessee you in the park tonight!
RetweetRetweets are similar to forwarding a message in e-mail. They help grow communities and makes people feel good.RT @andyknola: Help raise money for Tsunami Relief: http://bit.ly/awsjah0
Direct MessageDM is a private message that you can only send to those who follow you.D AdeletiblierHere’s my e-mail address andy@fscinteractive.com
Hashtag# makes a term into a keyword that is searchable, also used to imply sarcasm or humor@tiffanystarnes is speaking in tongues at #socialsummit@nolamaven @AmieSaint @glamourstar this makes me weep for America. #mariahcareybabynames
Why Twitter Matters
Twitter Can be Used For…PRCrisis CommunicationCustomer FeedbackAchieving GoalsCustomer RelationsRecruitment SalesDriving Traffic
Monitoring the Conversation and Finding People to Follow
www.search.twitter.com“search term” near:zipcode
TweetBeep
Topsy
Using Twitter Lists
www.Listorious.com
Why Use Lists?Curate other “official” business or company Twitter handles
Curate any resources relevant to your business or industry
Curate team members or employees
Curate industry influencersMeasuring Success on Twitter
Success = ____________?“A leader has to be positive about all things that happen to his team. Look at nothing in the past as failure.”- Coach Mike Krzyzewski
Bit.ly
Who.Unfollowed.Me
TweetStats
Measuring Success on TwitterReTweetist- Allows you to discover trends, popular topics and popular people by tracking Retweets (RTs) across Twitter. http://retweetist.com/Twitalyzer- Twitter's most popular measurement solution for business and personal users, focusing on influence, impact and engagement. http://www.twitalyzer.comBackTweets- Get a comprehensive understanding of how your content is shared on Twitter, including tweet graphs, reach & impressions stats, influencer lists and more! http://backtweets.com/TwitterCounter – Allows you to review your friends and follower growth by week, month or 3-month intervals. You can also compare your growth to competitors. http://twittercounter.comOneForty – All of the latest and greatest online and social media tools. http://oneforty.com/category/Analytics
YouTube
There are more than 2 billion views of YouTube videos everyday
Using YouTube as a BrandPopular Content Customizing Your ChannelAdding Other VideosMeasuring Success with Insights
Popular Content
How-To Videos
Behind The Scenes
Professional Videos
Keep it Short.
Customize Your Channel