capability + maturity = Value
   “A guide for Smart Architects”
I was basking in the glory
of a major project success
the world was my crustacean
I met some serious people they started
       talking to me about growing up
They told me lot’s of people were sick
Some were really sick
the illness was good at hiding itself,
people were affected in many different ways
I started to wonder was I sick?
most patients self-diagnose…
self-medication
is the most common approach
I tried some mainstream options
I tried some alternative therapies
All my vendors tell me cloud is the answer…
but what if I don’t know what the question is?
BPO	
  
I decided that more invasive procedures were needed
but nothing worked




           what should I do?
I realized that my efforts were in vain
Step	
  1	
  
I needed
 to get a
     real
diagnosis
On a leafy campus in Kildare a team
was working to crack the IT genome
Their goal…
to change the way IT is managed
What is IT-CMF?

          Managing IT Like a              Managing the               Managing the             Managing IT for
             Business                      IT Budget                 IT Capability            Business Value
    ITG IT Leadership &
        Governance               FF   Funding & Financing   EAM Enterprise Architecture TCO Total Cost of
                                                                Management                   Ownership
    BPM Business Process
        Management               BGM Budget Management      TIM Technical Infrastructure BAR Benefits Assessment
                                                                Management                   & Realization
    BP   Business Planning       PPP Portfolio Planning &
                                     Prioritization
                                                                People Asset
                                                            PAM Management               PM Portfolio Management

    SP   Strategic Planning      BOP Budget Oversight &
                                     Performance Analysis   KAM Knowledge Asset
                                                                Management
    DSM Demand & Supply
        Management                                          RAM Relationship Asset
                                                                Management
                                                                Research,                   Each critical
    CFP Capacity Forecasting &
        Planning                                            RDE Development, &           capability has five
                                                                Engineering
    RM   Risk Management                                    SD   Solutions Delivery
                                                                                        levels of maturity:
    AA  Accounting &                                        SRP Service Provisioning
        Allocation
    ODP Organization Design &
        Planning                                            UTM User Training
                                                                Management
    SRC Sourcing                                            UED User Experience
                                                                Design
    IM  Innovation                                          PPM Program & Project
        Management                                             Management
    SAI Service Analytics &
        Intelligence                                        SUM Supplier Management

    SICT Sustainable ICT                                    CAM Capability Assessment
                                                                & Management
    EIM Enterprise Information
        Management


 Increasing maturity improves IT ability to deliver on key business priorities
                                                                                                                   20
Step	
  2	
     I got assessed
they gave me a full health scan
I looked something like this
How sick was I?




 	
  
Step	
  3.1	
     I needed to go deeper
I dove deeper into some areas
…and I found
BPM Business Process
    Management
but what was I trying to be when I grow up?
I needed to learn who I was
Step	
  4	
         and what I wanted to be
what is my companies DNA?
What do I want to be when I grow up?




 h/p://businessmodelstudios.com/stories/the-­‐great-­‐unbundling/	
  
what’s my operating model?

                                                                High	
  
                        Business	
  Process	
  Integra1on	
  

                                                                           Coordinated	
                          Unified	
  




                                                                             Diversified	
                      Replicated	
  
                                                                Low	
  




                                                                           Low	
                                                 High	
  

                                                                                     Business	
  Process	
  Standardiza1on	
  

Source:	
  Ross,	
  Weill,	
  Robertson,	
  Enterprise	
  Architecture	
  as	
  Strategy:	
  Crea4ng	
  a	
  Founda4on	
  for	
  	
  
Business	
  Execu4on	
  
What challenges am I facing?
Step	
  5	
     focus – improve -transform
IT-CMF spans the IT capability of the organization


         Managing IT Like a              Managing the               Managing the             Managing IT for
            Business                      IT Budget                 IT Capability            Business Value
   ITG IT Leadership &
       Governance               FF   Funding & Financing   EAM Enterprise Architecture TCO Total Cost of
                                                               Management                   Ownership
   BPM Business Process
       Management               BGM Budget Management      TIM Technical Infrastructure BAR Benefits Assessment
                                                               Management                   & Realization
   BP   Business Planning       PPP Portfolio Planning &
                                    Prioritization
                                                               People Asset
                                                           PAM Management               PM Portfolio Management

   SP   Strategic Planning      BOP Budget Oversight &
                                    Performance Analysis   KAM Knowledge Asset
                                                               Management
   DSM Demand & Supply
       Management                                          RAM Relationship Asset
                                                               Management
                                                               Research,                   Each critical
   CFP Capacity Forecasting &
       Planning                                            RDE Development, &           capability has five
                                                               Engineering
   RM   Risk Management                                    SD   Solutions Delivery
                                                                                       levels of maturity:
   AA  Accounting &                                        SRP Service Provisioning
       Allocation
   ODP Organization Design &
       Planning                                            UTM User Training
                                                               Management
   SRC Sourcing                                            UED User Experience
                                                               Design
   IM  Innovation                                          PPM Program & Project
       Management                                             Management
   SAI Service Analytics &
       Intelligence                                        SUM Supplier Management

   SICT Sustainable ICT                                    CAM Capability Assessment
                                                               & Management
   EIM Enterprise Information
       Management


        Increasing maturity improves IT
  ability to deliver on key business priorities                                                                   35
Now I target therapies to
     remediate problems
             Priority	
  1	
  
              ITG	
  
                      IT	
  Leadership	
  &	
  Governance	
  
             BPM	
   Business	
  Process	
  Management	
  
               SD	
   Solu1on	
  Delivery	
  

             Priority	
  2	
  
              ODP	
     Organisa1onal	
  Design	
  &	
  Planning	
  
              EIM	
     Enterprise	
  Informa1on	
  Management	
  
               IM	
     Innova1on	
  Management	
  
              PPM	
     Program	
  &	
  Project	
  Management	
  
             KAM	
      Knowledge	
  Asset	
  Management	
  
              UTM	
     User	
  Training	
  Management	
  
               FF	
     Funding	
  &	
  Finance	
  
              CFP	
     Capacity	
  Forecas1ng	
  &	
  Planning	
  
How are you feeling?
IT-CMF is an industry standard framework to
                 measure and improve IT maturity
                                         •  tested with 300+ CIOs 	
  
                                         •  holistic view of maturity
                                         •  helps CIOs and senior IT
                                            decision-makers
                                         •  industry benchmark &
                                            trends
                                         •  provides a holistic view of
                                            maturity
                                         •  85+ organizations worldwide



              www.ivi.ie	
  


Non-profit, open innovation consortium with membership from
leading industry IT end-users, vendors, consulting firms,
government, non-profit and academic organizations
Capability + Maturity = Value


          “If I have the belief
Gandhi




          that I can do it, I
          shall surely acquire the
          capacity to do it even
          if I may not have it at
          the beginning.”
Contact me – gar.maccriosta@gmail.com
Follow me - @aspiringarc
Link me in - http://ie.linkedin.com/in/garmaccriosta
Find out more – www.ivi.ie