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Understanding Values and Work Culture

Values, attitudes, and work culture influence each other in complex ways. Values refer to deep-seated beliefs about what is good or preferable, and help shape attitudes and behaviors. Attitudes are evaluative views that can be positive or negative, and are influenced by both values and situational factors. Work culture emerges from the interaction of employees' underlying values and attitudes. Together, an individual's values, attitudes, and the surrounding work culture create an interdependent system that provides direction and consistency.

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0% found this document useful (0 votes)
24 views29 pages

Understanding Values and Work Culture

Values, attitudes, and work culture influence each other in complex ways. Values refer to deep-seated beliefs about what is good or preferable, and help shape attitudes and behaviors. Attitudes are evaluative views that can be positive or negative, and are influenced by both values and situational factors. Work culture emerges from the interaction of employees' underlying values and attitudes. Together, an individual's values, attitudes, and the surrounding work culture create an interdependent system that provides direction and consistency.

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mind2008
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Anup Kumar 9th Jan,2010

The Inter-relationship
Work Culture

Attitude

Values
These aspects affect each other. Values are resilient. Work Culture is more of an outcome; depending on Values and Attitude.

(A comprehensive approach)

VALUES

Values are basic convictions that : a specific mode of conduct or end state of existence is personally or socially preferable to an opposite or converse mode of conduct or end state of existence.

Values contain a judgmental element, they


carry an individuals ideas as to what is right, good or desirable.

What is a value?
Qualities, characteristics, or ideas about which

we feel strongly. Our values affect our decisions, goals and behavior. A belief or feeling that someone or something is worthwhile. Values define what is of worth, what is beneficial, and what is harmful Values are standards to guide your action, judgments, and attitudes.

You have been given a check for

Rs100,000 to do whatever you like with it. What would you do with it?

What you spend the money on has


everything to do with what you value

What things did you do during the past week.

What you choose to do with your time

also has everything to do with what you values.

Five Core Values

Integrity Understanding Excellence Unity Responsibility

Core Values of SAIL

Customer satisfaction Concern for people Consistent profitability Commitment to excellence

VISION OF SAIL

To be a respected world class corporation and the leader in Indian steel business in quality, productivity, profitability and customer satisfaction.
CREDO
We uphold highest ethical standards in conduct of our business.

We create and nurture a culture that supports flexibility, learning and is proactive to change.

We chart a challenging career for employees with opportunities for advancement and rewards.

We value the opportunity and responsibility to make a meaningful difference in people's lives.

Values: The characteristics


Values have two attributes.

Content attributes : which values are


important

Intensity attributes: how much important


Ranking of our values in terms of their intensity gives our Value system. Values influence our Perceptions, Attitudes and Behaviour 4

Importance of Values
To explore your values is to become more
thoroughly aware of your priorities, and consequently, to live in closer harmony with your beliefs. Value clarification helps develop the ability to make decisions about the direction of your life and work. By discovering your values you can shape what you want.

Hypocrite One who subscribes to one set of values, and does another.

Immaturity - One who has not identified his values.

Immaturity:

Maturity

Unclear values Drifters Flighty Uncertain Apathetic

Clear values Life of purpose Meaning and direction

Direction:
Values Goals Behavior Self-value

Values give direction and consistency to behavior. Values help you know what to and not to make time for. Values establish a relationship between you and the world. Values set the direction for ones life.

Where do we get values?

Our homes School Society Fiends Families

Culture Employers Books TV Time-period

Dominant Work values in Todays Workforce


Cohort Entered the Workforce Approximate Current Age Dominant Work Values

Veterans

1950s or early 1960s

60+

Hardworking, Conservative, Conforming, Loyalty to the organization

Boomers

1965-1985

40-60

Success, Achievement, Ambition, Dislike of authority, Loyalty to career


Work-life balance, Team Oriented, dislike of rules, Loyalty to relationships Confident, financial success, self reliant but team oriented, loyalty to both self & relationships

Xers

1985-2000

25-40

Nexers

2000-Present

Under 25

Your age will greatly influence your values. Different people and things influence you at different ages:

Ages 1-7 --- parents Ages 8-13 --- teachers, heroes (sports, rocks, TV) Ages 14-20 --- peers (values because of peers or peers because of values?) Ages 21+ your values are established, but you may test your values from time to time.

Value versus Facts:

Values are things we feel should, ought, or are supposed to influence our lives.

Facts simply state what actually are. It is easy to confuse values with facts.

VALUE: All people should be active in a specific religion. VALUE: The best time to buy clothing is when the price is discounted.

FACT: Many people are active in a specific religion. FACT: The most economical time to buy clothing is when the seasons change and the price is reduced.

A value is a statement of ones personal beliefs.

A fact is established by observation and measurement.

Values and Behaviors:

Happiness comes from letting values decide your behavior and goals. Values can change over a life-time as your experiences change your view.

Types of Values:
Terminal values are the end-state we hope to achieve in life.
Instrumental values are means of achieving these terminal values.

Terminal and Instrumental Values in Rokeach Value Survey


Terminal values

Instrumental values

A comfortable life An exciting life A sense of accomplishment A world at peace Equality Family security Freedom Happiness Inner harmony Mature love National security Pleasure Salvation Self-respect Social recognition True friendship Wisdom

Ambitious Broad-minded Capable Cheerful Clean Courageous Forgiving Helpful Honest Imaginative Independent Intellectual Logical Loving Obedient Polite Responsible Self-controlled

If you stand for nothing. You fall for anything.

Its not doing things right, but doing the right things.

Attitudes
Attitudes are evaluative
statements- either favorable or unfavorable- concerning objects, people or events. They reflect what one feels about something. Attitudes are Less stable than Values
YOUR ATTITUDE DETERMINES YOUR ALTITUDE

Attitudes
have an emotional
charge + or occur within a situation can not be measured directly

Situation Attitude

are learned not temporary - more or


less enduring

self reporting or inference

Component of Attitudes

Cognitive: The opinion or belief segment


of an attitude Affective: The emotional or feeling segment of an attitude Behavioral: An intention to behave in a certain way towards someone or something

Communicator effect

highly respected source

helps formation of an attitude an inept attempt to teach an attitude can lead to a negative reaction eg. anti drug ads

Attitude stability depends on

how closely it's

linked with other attitudes knowledge cognitive aspect degree of liking/disliking affective aspect

How Employees can Express Dissatisfaction


Active

Exit: Thro behavior directed towards leaving the organization


Destructive

Voice: Thro active and constructive attempts to improve conditions


Constructive

Loyalty: By passively waiting for condition to improve


Passive

Neglect: Thro allowing the condition to worsen

Common questions

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Attitudes differ from values in that they are evaluative statements about objects, people, or events and are generally less stable than values. While values are enduring beliefs that establish long-term guidance for behavior, attitudes can change more readily depending on the situation or new information. This makes attitudes more flexible, allowing them to adjust as individuals' experiences evolve, while values tend to remain relatively consistent over time .

Values significantly influence an organization's work culture by shaping employee attitudes and behaviors, defining what is considered important or beneficial within the organization. Values act as standards guiding actions, judgments, and attitudes, thereby molding the organizational outcome such as work ethics and cultural norms . A strong alignment between employee values and organizational values can lead to a more cohesive and productive work environment .

Values play a critical role in shaping an individual's relationship with the world by providing a framework for understanding what is significant and worthy. They establish a dialogue between one's internal beliefs and external actions, influencing behavior, decision-making, and priorities. Consequently, values also contribute significantly to an individual's self-concept by defining their personal identity and self-worth, guiding them to act consistently with their beliefs and thereby achieving inner harmony .

The maturity level of an individual influences both their perception and application of values. Mature individuals tend to have clearer values, leading to a life with purpose and direction. They can assess and integrate values into their daily lives meaningfully, whereas immature individuals may have unclear values, leading to inconsistency and indecisiveness. The clarity and integration of values into one's life often reflect a mature understanding and commitment to principles .

Understanding an individual's core values can significantly guide their career direction and choices by clarifying their priorities and what they consider meaningful in their work. This self-awareness enables individuals to pursue careers that align with their values, leading to greater satisfaction and purpose. Additionally, aligning career decisions with personal values helps establish a sense of integrity and congruence between personal beliefs and professional actions .

Value clarification is critical in personal and professional development as it helps individuals establish clear priorities and make informed decisions that align with their true beliefs and goals. It provides clarity on what is non-negotiable in one's life, ensuring consistency and integrity in actions. This process leads to greater self-awareness, better decision-making, and a more authentic life path, contributing to personal satisfaction and professional effectiveness .

Terminal values are the desired end-states of existence, such as a comfortable life or world peace, representing the goals individuals strive to achieve in life. In contrast, instrumental values are the modes of behavior, such as being ambitious or honest, that facilitate the attainment of these terminal values. The interaction between these two types of values guides individuals in setting and pursuing their personal goals, forming a basis for their behavior and decision-making processes .

Distinguishing between values and facts is crucial in decision-making because values are subjective beliefs about what should be, often encompassing ideals and priorities that vary among individuals. In contrast, facts are objective realities established through observation or measurement. Using values inappropriately as facts can lead to biased or inaccurate decisions, as they reflect personal beliefs rather than objective truths. Maintaining this distinction ensures decisions are grounded in reality and align with one's guiding principles .

Organizational values such as integrity, customer satisfaction, and commitment to excellence directly impact customer satisfaction by fostering trust and reliability, leading to repeat business and positive word-of-mouth. These values encourage employees to prioritize customer needs and address problems proactively, enhancing customer experiences. Ultimately, organizational values that align with market requirements contribute to long-term corporate success by building a respected brand and fostering loyalty .

Dominant work values vary significantly across generations: Veterans (aged 60+) value hard work and loyalty; Boomers (aged 40-60) value success and ambition; Generation X (aged 25-40) emphasizes work-life balance and teamwork; Nexters (under 25) focus on financial success and self-reliance. This variation implies that workplace management must tailor approaches to accommodate these differing priorities, fostering an inclusive environment that recognizes the unique contributions and expectations of each generation .

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