MODULE 3: APO KM Framework
APO Workshop on Implementing KM
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Module Objectives
Understanding APOs KM definition Understanding the APO KM Framework Understanding the essential elements for successful implementation of KM
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Module Outline
Background and Purpose of Framework APOs KM Definition APO KM Framework Major Elements of the Framework Vision and Mission Accelerators Knowledge Process Outcomes
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Module Outline
Background and Purpose of Framework APOs KM Definition APO KM Framework Major Elements of the Framework Vision and Mission Accelerators Knowledge Process Outcomes
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APO KM Framework Background
Commenced in September 2007 Representation from China, India, Japan, Malaysia, Philippines, Singapore, Thailand, and Vietnam Developed a framework that is applicable to all APO member countries Considerations
Easily understood by APO member countries Can be applied in any country and industry
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APO KM Framework Purpose
To emphasize the importance of KM for organizational success
To provide an easy-to-understand introduction to KM
To highlight critical factors for the successful implementation of KM To assist SMEs of APO member countries in leveraging KM for their benefit
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Module Outline
Background and Purpose of Framework APOs KM Definition APO KM Framework Major Elements of the Framework Vision and Mission Accelerators Knowledge Process Outcomes
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APOs KM Definition KM is an integrated approach for creating, sharing, and applying knowledge to enhance organizational productivity, profitability, and growth.
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APOs KM Definition KM is an integrated approach for creating, sharing, and applying knowledge to enhance organizational productivity, profitability, and growth.
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Module Outline
Background and Purpose of Framework APOs KM Definition APO KM Framework Major Elements of the Framework Vision and Mission Accelerators Knowledge Process Outcomes
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APO KM Framework
OUTCOMES Societal Capacity
KNOWLEDGE PROCESS ACCELERATORS Organizational Capability
People Processes
Individual Capability
Leadership
Technology
Store
Team Capability
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APO KM Framework
Starting point of the KM framework is the Vision and Mission of the organization KM meets the business objectives of the organization There are three levels in the framework: Accelerators
Knowledge Process
Outcomes
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Accelerators
Accelerators help to propel and speed up the KM initiative in the organization
Four accelerators can be identified:
Leadership Technology People Processes
ACCELERATORS
People
Processes
Leadership
Technology
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Accelerators Leadership
Drives the KM initiative in the organization Ensures alignment of KM strategies and projects with the mission and vision of the organization Provides support and resources for the implementation of KM projects
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Accelerators Technology
Accelerates the knowledge process through effective tools and techniques
Tools such as groupware and collaborative workspaces enable participation across time and distance Provides a platform for retention of organizational knowledge
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Accelerators People
People are users as well as generators of knowledge
They create and possess intellectual capital
Trust is a prerequisite for knowledge sharing
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Accelerators Processes
Social and technological steps that enhance the contribution of knowledge in the organization Systematic and effective processes can contribute to improving organizational productivity, profitability, quality, and growth
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Knowledge Process
Refers to knowledge development and conversion processes
Five steps in the knowledge process:
Identify Create Store Share Apply
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Knowledge Process Step Identify
Initial crucial step of the knowledge process Critical knowledge needed to build the core competencies of the organization is identified The knowledge gaps in the organization are identified in this step
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Knowledge Process Step Create
Addresses knowledge gaps through knowledge conversion and generation of new knowledge
Many ways to create new knowledge:
Individual level Team level Organizational level
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Knowledge Process Step Store
Collection and preservation of organizational knowledge
Various forms of storage
Organized for easy retrieval
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Knowledge Process Step Share
Regular and sustained exchange of knowledge Fosters continuous learning to achieve business goals Mutual trust and benefit help foster a culture of sharing Technology can be used to enhance sharing
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Knowledge Process Step Apply
The use and reuse of knowledge in the organization
Translates knowledge into action
Knowledge only adds value when it is used to improve products and services
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KM in BP
Captured Knowledge Knowledge in people and networks
Learn during
Individuals & Teams
Source: Chris Collison Geoff Parcell
Goals
Using Using Knowledge Knowledge Learn Learn
before after
Results
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Exercise on Knowledge Process
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Learning & Innovation
Knowledge process enables learning and innovation at all levels and areas in the organization New products, services, processes, markets, technologies, and business models Build individual, team, and organizational capability leading to societal capacity
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Outcomes
Expected outcomes: Individual capability Team capability Organizational capability Societal capability
Leading to: Productivity Quality products and services Profitability Growth
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APO KM Framework
OUTCOMES Societal Capacity
KNOWLEDGE PROCESS ACCELERATORS Organizational Capability
People Processes
Individual Capability
Leadership
Technology
Store
Team Capability
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Module Summary
The APO Framework provides an easy-tounderstand introduction to KM
Highlights the critical factors for the successful implementation of KM Individual learning is the foundation for capability development, but team and organizational learning through collaboration and knowledge sharing has a greater impact on organizational success
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END OF MODULE 3
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