Amity Institute of Behavioural & Allied Sciences
TEAM
SHUBHAGATA AWASTHI
Assistant Professor
AIBAS, Amity University
Gwalior, MP
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Groups & Teams
Amity Institute of Behavioural & Allied Sciences
Group –
Group is a collection of persons, who
came together with common
interests, objectives, and
continuing interaction.
Work Team –
A group of people with
complementary skills who are
committed to a common mission,
performance goals, and approach
Amity Institute of Behavioural & Allied Sciences
• Nowadays, most of the work of an
organization is performed in teams.
Although the individual personality of
an employee is important, their
effectiveness depends on the teams
in which they are working collectively
to achieve any objective. In a
particular team, there can be several
groups in which the group members
individually help their leader to
accomplish the goals. 3
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Team Task Functions
Amity Institute of Behavioural & Allied Sciences
Task Functions - activities directly related to the
effective completion of the team’s work
Give information
Initiate activities
Test ideas
Seek information
Coordinate activities
Summarize ideas
Evaluate effectiveness
Elaborate concepts
Diagnose problems
Team Task Functions
Amity Institute of Behavioural & Allied Sciences
Maintenance Functions - Those activities essential
to the effective, satisfying interpersonal relationships
within a team or group.
Follow others’ lead
Support others
Harmonize conflict
Set standards
Test group decisions
Express member feelings
Gatekeep communication
Test consensus
Reduce tension
Why Teams?
Amity Institute of Behavioural & Allied Sciences
• Good when performing complicated,
complex, interrelated and/or more
voluminous work than one person
can handle.
• Good when knowledge, talent, skills,
& abilities are dispersed across
organizational members
• Empowerment and collaboration;
not power and competition
• Basis for total quality efforts
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New vs. Old Team Amity Institute of Behavioural & Allied Sciences
Environments
New Team Environment Old Work Environment
Person generates initiatives Person follows orders
Team charts its own steps Manager charts course
Right to think for oneself. People conformed to manager’s
People rock boat; work direction. No one rocked the
together boat.
People cooperate using People cooperated by
thoughts and feelings; suppressing thoughts and
direct talk feelings; wanted to get along
SOURCE: Managing in the New Team Environment, by Hirschhorn, © 1991. Reprinted by permission of Prentice-Hall, Inc.,Upper Saddle River, N. J.
Quality Circles & Teams
Amity Institute of Behavioural & Allied Sciences
Quality Team - a team that is part of
an organization’s structure & is
empowered to act on its decisions
regarding product & quality service
Quality Circles (QC) - a small group of
employees who work voluntarily on company
time, typically one hour per week, to address
work-related problems
QC’s deal with substantive issues
– Do not require final decision authority
– QC’s need periodic reenergizing
Social Benefits of Teams
Amity Institute of Behavioural & Allied Sciences
Psychological Intimacy -
emotional & psychological
closeness to other team
or group members
Integrated Intimacy -
closeness achieved
through tasks & activities
Foundations for
Amity Institute of Behavioural & Allied Sciences
Empowerment
An attribute of a person or of an
organization’s culture
Encourages participation
Preparation & careful planning focuses
empowered employees
Solve specific and global problems
Empowerment Skills
Amity Institute of Behavioural & Allied Sciences
Competence Process
Skills Skills
Self-
management
or
Team skills
Cooperative
and Helping Communication
Behaviors Skills
Self-Managed Teams Amity Institute of Behavioural & Allied Sciences
Self-Managed Teams - Teams that
make decisions that were once
reserved for managers.
How does an organization capitalize on the advantages and avoid the risks of
self managed teams?
Multicultural Teams
Amity Institute of Behavioural & Allied Sciences
Multicultural groups represent three
or more ethnic backgrounds.
Diversity may increase uncertainty,
complexity, & inherent confusion in
group processes. Culturally diverse
groups may generate more & better
ideas & limit groupthink.
Triangle for Managing Amity Institute of Behavioural & Allied Sciences
in the New Team
Environment
Manager
Manager
Team
Team Individuals
Individuals
L. Hirschhorn, Managing in the New Team Environment, (pages 13/14). Copyright© 1991 Addison-Wesley Publishing Company, Inc. Reprinted by permission of Addison Wesley Longman.