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Store Management Strategies and Practices

Chapter 16 focuses on store management responsibilities, including managing employees, controlling costs, managing merchandise, and providing customer service. It outlines a five-step process for managing store employees, which includes recruiting, training, motivating, evaluating, and compensating them. The chapter also discusses various compensation programs and leadership styles to enhance employee performance and store productivity.

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Fahim Shahrear
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2 views9 pages

Store Management Strategies and Practices

Chapter 16 focuses on store management responsibilities, including managing employees, controlling costs, managing merchandise, and providing customer service. It outlines a five-step process for managing store employees, which includes recruiting, training, motivating, evaluating, and compensating them. The chapter also discusses various compensation programs and leadership styles to enhance employee performance and store productivity.

Uploaded by

Fahim Shahrear
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Chapter-16

Managing the Store


Store Management Responsibilities
1. Managing Store Employees
Recruiting and selecting
Socializing and training
Motivating
Evaluating and providing constructive feedback
Rewarding and compensating
2. Controlling costs
Increasing labor productivity
Reducing maintenance and energy costs
Reducing inventory losses
3. Managing Merchandise
Displaying Merchandise and maintaining visual standards
Working with buyers
Suggesting new merchandise
Buying merchandise
Planning and managing special events
Marking down merchandise

4. Providing customer service


Steps in the process of Managing Store
Employees
Step-1: Recruiting and Selecting Store Employees
Step-2: Socialize and Train New Employees
Step-3: Motivate and Manage Employees to Achieve Store
Performance Goals
Step-4: Evaluate Employee Performance and Provide Feedback
Step-5: Compensate and Reward Employees
Step-1: Recruiting and Selecting Store Employees

Job analysis
Job Description
Locating Prospective Employees
Recruiting Minorities, Immigrants, and Older workers
Partnering with Government Agencies
Using Employees as Talent Scouts
Screening Applicants to Interview
Application Forms
References and Online Checks
Testing
Realistic Job Preview
Selecting Applicants
Preparation for the Interview
Managing the Interview
Step-2: Socialize and Train New Employees

 Orientation Programs
Training Store Employees ( Structured Program, On the job Training,
Blended Approach, Analyzing Successes and Failures)
Step-3:Motivate and Manage Employees to
Achieve Store Performance Goals
Leadership
Leadership Behaviors( task performance and group maintenance
behaviors)
Leader Decision Making( autocratic and democratic leader)
Leadership Styles
Motivating Employees
Setting Goals or Quotas
Maintaining Morale
Step-4: Evaluate Employee Performance and Provide Feedback

Who should do the evaluation?


How often should evaluations be made?
Step-5: Compensate and Reward Employees

1. Extrinsic Rewards( compensation, promotion and recognition)


2. Intrinsic Rewards(contests, job enrichments)

Various types of Compensation Programs:


Straight salary compensation
Incentive compensation plan
A quota-bonus plan

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