Problem-Solving Tools
• A concise overview of structured techniques
used to identify, analyze, and resolve
problems.
1. 5 Whys
• • Ask 'Why?' repeatedly to drill down to the
root cause.
• • Simple and effective for straightforward
issues.
2. Fishbone Diagram (Ishikawa)
• • Categorizes causes under: Man, Machine,
Method, Material, Measurement,
Environment.
• • Helps visualize cause–effect relationships.
3. Pareto Analysis
• • Based on 80/20 rule.
• • Identifies the few vital causes that
contribute to most of the problems.
4. PDCA Cycle
• • Plan: Identify and analyze the problem
• • Do: Implement small-scale change
• • Check: Review the results
• • Act: Standardize successful solutions
5. DMAIC (Six Sigma)
• • Define the problem
• • Measure current performance
• • Analyze root causes
• • Improve the process
• • Control to sustain gains
6. Brainstorming
• • Encourages creative idea generation
• • Best used in groups without criticism
• • Helps identify multiple solution paths
7. Flowcharting
• • Maps process steps visually
• • Helps identify bottlenecks, redundancies,
and inefficiencies
8. Failure Mode & Effects Analysis
(FMEA)
• • Identifies potential failure modes
• • Evaluates severity, occurrence, and
detection
• • Prioritizes risks for mitigation
Summary
• These tools help teams:
• • Diagnose issues accurately
• • Standardize problem-solving
• • Improve quality, safety, and efficiency