Organisational Behaviour
Topic name-
Introduction to OB
Submitted by
Prasant Barla
Asst. professor in Management
Veer Surendra Sai University
Technology, Burla
o OB
i o n t
duc t
I nt ro
f OB
ts o
P oi n
o c al
F
ase d
nc e -B
e
Evid gement
a
Man
• Complements systematic
study.
• Bases decisions on the
best available scientific
evidence.
• Forces managers to
become more scientific in
i nes
c i pl
g Dis
u ti n F i e ld
n tr ib OB
o e
C to th
Micro:
The Psychology
Individual
Social Psychology
Sociology
Macro:
Groups &
Organizations Anthropology
s f or
rtu n itie
p o
nd op
s a
l leng e
C ha
OB
There are many challenges and opportunities for managers to use Organizational
Behavior concepts to enhance the overall effectiveness of individuals, groups and
organization. The following are some of the critical issues confronting managers for
which the knowledge of Organizational Behavior offers worthy solutions based on
behavioral science and other interdisciplinary fields.
vii)
iii) Managing v) Stimulating
Improving Workforce Empowering Innovation
eople Skills Diversity People and Change
ii) Improving iv) vi) Coping viii) Improving
Quality and Responding to with Ethical
Productivity Globalization Temporariness Behavior
p l e
n g P eo
r o v i
Imp :
i l l s
Sk
Technological changes, structural changes, environmental changes
are accelerated at a
faster rate in business field. Unless employees and executives are
equipped to possess the
required skills to adapt those changes, the achievement of the
targeted goals cannot be achieved
in time. There two different categories of skills – managerial skills and
technical skills. Some of
the managerial skills include listening skills, motivating skills,
Managerial
planning and organizing skills, implication
leading skills, problem solving skill, decision making skills setc. These
skills can be enhanced by
v ity :
duc ti
d Pro
li ty an
ng Qua
provi
Im
Quality is the extent to which the customers or users believe the product or service
surpasses their needs and expectations. For example, a customer who purchases an automobile
has certain expectation, one of which is that the automobile engine will start when it is turned on.
If the engine fails to start, the customer’s expectations will not have been met and the customer
will perceive the quality of the car as poor. Deming defined quality as a predictable degree of
uniformity and dependability, at low cost and suited to the market.
Managerial
implication
s
rs it y:
Di ve
forc e
Work
agin g
Man
This refers to employing different categories of employees who are
heterogeneous in
terms of gender, race, ethnicity, relation, community, physically disadvantaged,
homosexuals,
elderly people etc. The primary reason to employ heterogeneous category of
employees is to tap
the talents and potentialities, harnessing the
innovativeness, obtaining
Managerial
synergetic effect among implication
s individual
the divorce workforce. In general, employees wanted to retain their
a t io n:
lob a liz
to G
d in g
p o n
Res
Today’s business is mostly market driven; wherever the demands
exist irrespective of
distance, locations, climatic conditions, the business operations are
expanded to gain their market
share and to remain in the top rank etc. Business operations are no
longer restricted to a
particular locality or region. Company’s products or services are
spreading across the nations
using mass communication, internet, faster transportation etc. An
Australian wine producer now Managerial
sells more wine through the Internet than through outlets across the
implication
country. More than 95% of s
Nokia hand phones are being sold outside of their home country
p l e :
ri n g Peo
Emp owe
The main issue is delegating more power and responsibility to the lower level cadre of
employees and assigning more freedom to make choices about their schedules,
operations,
procedures and the method of solving their work-related problems. Encouraging the
employees
to participate in work related decision will sizably enhance their commitment at work.
Empowerment is defined as putting employees in charge of what they do by eliciting
some sort
of ownership in them. Managers are doing considerably further by allowing employees
full Managerial
implication
control of their work. An increasing number of organizations are using self-managed
teams, s
where workers operate largely without boss. Due to the implementation of
es s :
orar in
it h‘ Temp
in g w
Cop
In recent times, the Product life cycles are slimming, the methods of
operations are
improving, and fashions are changing very fast. In those days, the managers
needed to introduce
major change programs once or twice a decade. Today, change is an ongoing
activity for most
managers. The concept of continuous improvement implies constant change.
In yester years,
there used to be a long period of stability and occasionally interrupted
Managerialby
short period of change, implication
but at present the change process is an ongoing activity due to s
competitiveness in developing
an ge:
nd Ch
on a
novati
ng In
Stim ulati
Today’s successful organizations must foster innovation and be proficient
in the art of
change; otherwise they will become candidates for extinction in due
course of time and vanished
from their field of business. Victory will go to those organizations that
maintain flexibility,
continually improve their quality, and beat the competition to the market
place with a constant
stream of innovative products and services. For example, Compaq
Managerial
succeeded by creating more implication
powerful personal computers for the same or less money than IBNM s or
Apple, and by putting
i o u r :
ehav
i ca l b
g Et h
rov i n
Imp
The complexity in business operations is forcing the workforce
to face ethical dilemmas,
where they are required to define right and wrong conduct in
order to complete their assigned activities. For example, Should
the employees of chemical company blow the whistle if they
uncover the discharging its untreated effluents into the river
are polluting its water resources? Do managers give an inflated
Managerialthat
performance evaluation to an employee they like, knowing
implication
such an evaluation could save that employee’s job? s
u… .
a n k
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