Scribd
Upload
6 views7 pages

Effective Oral Communication Skills

The document outlines factors contributing to poor listening and speaking, emphasizing the importance of effective communication skills. It describes characteristics of a good listener and provides guidelines for making and answering phone calls. Key tips include preparation, clarity, and attentiveness during conversations.

Uploaded by

Manan Solanki
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
6 views7 pages

Effective Oral Communication Skills

The document outlines factors contributing to poor listening and speaking, emphasizing the importance of effective communication skills. It describes characteristics of a good listener and provides guidelines for making and answering phone calls. Key tips include preparation, clarity, and attentiveness during conversations.

Uploaded by

Manan Solanki
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Module 2

Oral Communication
Contributors To Poor Listening:-
 Inadequate Language.
 Difficult Physical Conditions.
 Non Serious Listening.
 Lack Of Interest.
 Antipathy Towards Speaker.
 Over- enthusiasm for speaker.
 Lack Of Confidence.
 Impatience.
 Strong Convictions.
The Anatomy Of Poor Speaking
 Little or no Planning.
 Insensitivity to the listener and the context.
 Use of Inappropriate Verbal Symbols.
 Use of Inappropriate Non Verbal Symbols.
The Good Listener:-
 The Good Listener has a mental Framework to Put ideas in.
 The Good Listener Actively Engages the Ideas the Speaker Presents.
 The Good Listener Asks Questions.
 The Good Listener Listens with her whole Body.
 The Good Listener does not Judge Prematurely.
 The Good Listener Goes Beyond the message; she takes interest in the
Message-Sender, too.
 The Good Listener Sincerely Seeks to Understand.
General Preparation for placing call
 Know Your Phone.
 Keep a Pen and Pad ready next to the phone.
 Keep Distractors out; Concentrate on the call.
 Find Out how you sound on the phone.
 Cultivate a lively Telephone Voice.
 Be extra careful when you speak to Foreigners.
 Don’t Ramble; Be Considerate to Your Listener.
 Adopt an efficient way of Giving names and Numbers.
How to make a call
 Ask Yourself if it is the Right time to call.
 Ask Yourself why you want to call.
 Jot down the points you want to make.
 Keep at Hand all the documents related to call.
 Mentally draft a Brief message for the person.
 Dial the Number. Do it Yourself if Possible.
 When Someone Answers Your call, Greet them and Identify Yourself.
 Apologise if you get through to a wrong number.
 When you Get through to the right person, check if it’s the Right time.
 Say what you want as clearly and briefly as you can.
 Re-dial if the lines gets cut off.
 When the call is over, Thank the person you’ve spoken to.
 After the call, complete your Notes.
How to Answer a call
 Don’t let the phone Ring more than two or three times.
 Greet and identify yourself or your firm as soon as you pick up the phone.
 Do not allow the phone to Interrupt a meeting or something Equally
important.
 If someone else can deal with the call better than you, Transfer it to them.
 If the person the caller wants is not available, offer a return call.
 Take Notes as you listen.

You might also like