Organizational
Behavior
1
15th Global
Edition
Chapter Robbins and Judge
What Is Organizational Behavior?
Copyright © 2013 Pearson Education 1-1
Chapter 1 Learning Objectives
After studying this chapter you should be able to:
Demonstrate the importance of interpersonal skills in the
workplace.
Describe the manager’s functions, roles and skills.
Define organizational behavior (OB).
Show the value to OB of systematic study.
Identify the challenges and opportunities managers have in
applying OB concepts.
Compare the three levels of analysis in this book’s OB
model.
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Demonstrate the Importance of
Interpersonal Skills in the Workplace
Interpersonal Skills Result In…
Understanding OB helping to determine
manager effectiveness
Leadership and communication skills that
are critical as a person progresses in a
career
Lower turnover of quality employees
Higher quality applications for recruitment
Better financial performance
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Describe the Manager’s Functions, Roles And
Skills
Manager: Someone who gets things done through
other people in organizations.
Organization: A consciously coordinated social unit
composed of two or more people that functions on a
relatively continuous basis to achieve a common goal or set
of goals.
Planning, organizing, leading, and controlling are the most
often studied.
Mintzberg concluded that managers perform ten
different, highly interrelated roles or sets of
behaviors attributable to their jobs.
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Describe the Manager’s Functions, Roles And Skills
Insert Exhibit 1.1
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Describe the Manager’s Functions, Roles
And Skills
Management Skills
Technical Skills--The ability to apply specialized
knowledge or expertise. All jobs require some
specialized expertise, and many people develop
their technical skills on the job.
Human Skills--Ability to work with, understand,
and motivate other people, both individually and
in groups, describes human skills.
Conceptual Skills--The mental ability to analyze
and diagnose complex situations.
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Effective Versus
Successful Managerial Activities
Luthans and associates found that all
managers engage in four managerial
activities.
Traditional management.
Communication.
Human resource management.
Networking.
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Effective Versus
Successful Managerial Activities
Insert Exhibit 1.2
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Define “Organizational Behavior” (OB)
OB is a field of study that investigates the
impact that individuals, groups, and
structure have on behavior within
organizations for the purpose of applying
such knowledge toward improving an
organization’s effectiveness.
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Show the Value to OB of Systematic Study
Systematic Study of Behavior
Behavior generally is predictable if we know how the person
perceived the situation and what is important to him or her.
Evidence-Based Management (EBM)
Complements systematic study.
Argues for managers to make decisions on evidence.
Intuition
Systematic study and EBM add to intuition, or those “gut
feelings” about “why I do what I do” and “what makes others
tick.”
If we make all decisions with intuition or gut instinct,
we’re likely working with incomplete information.
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Identify the Major Behavioral Science
Disciplines That Contribute to OB
Organizational behavior is an applied
behavioral science that is built upon
contributions from a number of
behavioral disciplines.
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Identify the Major Behavioral Science Disciplines
That Contribute to OB
Insert Exhibit 1.3
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Identify the Challenges and
Opportunities of OB Concepts
Responding to Economic Pressure
In economic tough times, effective
management is an asset.
In good times, understanding how to
reward, satisfy, and retain employees is
at a premium. In bad times, issues like
stress, decision making, and coping
come to the fore.
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Identify the Challenges and
Opportunities of OB Concepts
Responding to Globalization
Increased Foreign Assignments
Working with People from Different
Cultures
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Identify the Challenges and
Opportunities of OB Concepts
Managing Workforce Diversity
Workforce diversity acknowledges a
workforce of women and men;
many racial and ethnic groups;
individuals with a variety of physical or
psychological abilities;
and people who differ in age and sexual
orientation.
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Identify the Challenges and
Opportunities of OB Concepts
Improving Customer Service
Today the majority of employees in
developed countries work in service
jobs.
Employee attitudes and behavior are
associated with customer satisfaction.
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Identify the Challenges and
Opportunities of OB Concepts
Improving People Skills
People skills are essential to managerial
effectiveness.
OB provides the concepts and theories
that allow managers to predict employee
behavior in given situations.
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Identify the Challenges and
Opportunities of OB Concepts
Stimulating Innovation and Change
Successful organizations must foster
innovation and master the art of change.
Employees can be the impetus for
innovation and change or a major
stumbling block.
Managers must stimulate employees’
creativity and tolerance for change.
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Identify the Challenges and
Opportunities of OB Concepts
Coping with “Temporariness”
Organizations must be flexible and fast in order
to survive.
Managers and employees must learn to cope
with temporariness.
Learning to live with flexibility, spontaneity, and
unpredictability.
OB provides help in understanding a work
world of continual change, how to overcome
resistance to change, and how to create an
organizational culture that thrives on change.
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Identify the Challenges and
Opportunities of OB Concepts
Working in Networked Organizations
Networked organizations are becoming
more pronounced.
Manager’s job is fundamentally different
in networked organizations. Challenges
of motivating and leading “online”
require different techniques.
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Identify the Challenges and
Opportunities of OB Concepts
Helping Employees Balance Work-Life Conflicts
The creation of the global workforce means
work no longer sleeps.
Communication technology has provided a
vehicle for working at any time or any place.
Employees are working longer hours per week.
The lifestyles of families have changed—
creating conflict.
Balancing work and life demands now
surpasses job security as an employee priority.
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Identify the Challenges and
Opportunities of OB Concepts
Creating a Positive Work Environment
Organizations have realized creating a positive
work environment can be a competitive
advantage.
Positive organizational scholarship or behavior
studies what is ‘good’ about organizations.
This field of study focuses on employees’
strengths versus their limitations as employees
share situations in which they performed at
their personal best.
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Identify the Challenges and
Opportunities of OB Concepts
Improving Ethical Behavior
Ethical dilemmas are situations in which an
individual is required to define right and
wrong conduct.
Good ethical behavior is not so easily
defined.
Organizations are distributing codes of
ethics to guide employees through ethical
dilemmas.
Managers need to create an ethically
healthy climate.
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Three Levels of Analysis in This Book’s OB Model
Copyright © 2013 Pearson Education Exhibit 1-4 1-24
Three Levels of Analysis
in This Book’s OB Model
•Inputs
•Inputs are the
variables like
personality, group
structure, and
organizational culture
that lead to processes.
•Group structure, roles,
and team
responsibilities are
typically assigned
immediately before or
after a group is formed.
Copyright © 2013 Pearson Education
Three Levels of Analysis
in This Book’s OB Model
•Processes
•If inputs are like the
nouns in
organizational
behavior, processes
are like verbs.
•Processes are
actions that
individuals, groups,
and organizations
engage in as a result
of inputs and that lead
to certain outcomes.
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Three Levels of Analysis
in This Book’s OB Model
•Outcomes
•Outcomes are the key
variables that you
want to explain or
predict, and that are
affected by some
other variables.
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Variables of Interest
Insert Exhibit 1.5
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Managerial Summary
Organizational behavior uses systematic
study to improve predictions of behavior
over intuition alone.
Organizational behavior offers specific
insights to improve a manager’s people
skills.
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Managerial Summary
It helps managers to see the value of workforce
diversity and practices that may need to be changed
in different countries.
It can improve quality and employee productivity by
showing managers how to empower their people, and
help employees balance work–life conflicts.
It can help managers cope in a world of temporariness
and learn how to stimulate innovation.
Finally, OB can guide managers in creating an
ethically healthy work climate.
Copyright © 2013 Pearson Education 1-30