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Quality Control Story & Problem Solving

The document outlines the Quality Control (QC) Story and the problem-solving procedure using the Plan-Do-Check-Act (PDCA) cycle. It describes the seven stages of the problem-solving process, including theme selection, goal setting, cause analysis, and standardization. The QC Story serves as a systematic approach for addressing workplace problems effectively.

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Belay Bancha
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9 views8 pages

Quality Control Story & Problem Solving

The document outlines the Quality Control (QC) Story and the problem-solving procedure using the Plan-Do-Check-Act (PDCA) cycle. It describes the seven stages of the problem-solving process, including theme selection, goal setting, cause analysis, and standardization. The QC Story serves as a systematic approach for addressing workplace problems effectively.

Uploaded by

Belay Bancha
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Quality Control Story and

Problem Solving Procedure


BY ZEMZEM J

1
Session objectives

• At the end of the session students


will be able to
1. Describe quality control story
2. List steps in problem solving
procedure

2
THE CONCEPT OF QC STORY/PDCA
CYCLE

• Quality Control (QC) Circles were


organized in Japan as a way of getting
operators to participate in quality control
activities.
• In order to be efficient and effective in
their problem-solving activities, members
follow the Plan-Do-Check-Act (PDCA) cycle
3
• In plan, do, check and act cycle they;
1. plan for improvement,
2. implement what is planned,
3. check and analyze what has been
implemented,
4. act based on the results of the
checks
• This problem-solving process is commonly
referred to as the QC Story.
• Each Story shows how QCC members
solve a problem in a systematic PDCA 4
• The problem-solving processes of QCC
activities will be often presented in the
form of a QC Story and it became what is
now a problem-solving process.
• This process is a very effective method for
addressing not only chronic problems in
the workplace but also unforeseen
problems and issues for which the causes
have not been identified.
• The following is a depiction of the seven
major steps in establishing a QC Story.
5
6
Problem Solving Procedure

• Problem solving procedure in the PDCA


cycle involves the following 7stages
1. Theme Selection
2. Grasping status and goal setting
3. Establishment of activity plan
4. Cause analysis
5. Examination of counter measures and
their implementation
6. Assessment of effectiveness
7. Standardization and permanent fix
7
Summary

• What is quality control procedure


• What are steps in problem solving
procedure

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