Introduction to
essential skills for
Managers
A skill is person’s ability to convert his/her knowledge into
action
Features of Managerial Skill
• Behavioural
• Controllable
• Can be developed
• Interrelated and overlapping
• Contradictory
Classification of skills
• Technical skill – Top level
• Human skill – Middle level
• Conceptual skill – Lower level
Methods of skill development
• Conceptual – In-Basket, Case study, Business games
• Human skill – Role play, Sensitivity
• Technical – On the job, behavioral, Coaching,
Understudy
Importance of Managerial skill
• To creating a good work environment
• To understand people
• To foster a community of growth
Essential skill for Manager
• Problem-solving
• Creativity
• Collaboration
• Interpersonal skill
• Strategic Thinking
• Empathy
• Critical Thinking
• Leadership
• Communication
• Forward planning
• Motivation
• Value and culture
Problem solving – “It is cognitive processing
directed at achieving a goal when no solution
method is obvious to problem solver”
• Steps –
• Defining the problem
• Setting overall objective
• Conducting a root cause analysis
• Generating alternative interventions
• Performing comparative analysis of alternatives
• Selecting the best intervention and explaining the decision
• Developing an implementation plan and implementing
• Developing evaluation plan and evaluating