Module-I
Introduction to Management
Who Is a Manager?
• Manager: someone who coordinates and oversees the work of other
people so that organizational goals can be accomplished
Levels of Management
Levels of Management
• First-Line Managers: manage the work of non-managerial employees
• Middle Managers: manage the work of first-line managers
• Top Managers: responsible for making organization-wide decisions
and establishing plans and goals that affect the entire organization
What do Managers do?
• Management involves coordinating and overseeing the work activities
of others so that their activities are completed efficiently and
effectively.
• Efficiency: doing things right
• getting the most output from the least amount of input
• Effectiveness: doing the right things
• attaining organizational goals
Management Functions
• Planning: Defining goals, establishing strategies to achieve goals, and
developing plans to integrate and coordinate activities
• Organizing: Arranging and structuring work to accomplish
organizational goals
• Leading: Working with and through people to accomplish goals
• Controlling: Monitoring, comparing, and correcting work
Changing Role of Managers
• Focus on learning instead of knowledge
• Delegation
• Be Innovative
• Create new leaders
• Be proactive instead of being authoritative
• Develop People
• Accelerate performance
• Develop digital intelligence
• Advance culture and engagement
Mintzberg’s Managerial Roles
• Roles: specific actions or
behaviors expected of and
exhibited by a manager
• Mintzberg identified 10
roles grouped around
interpersonal relationships,
the transfer of information,
and decision making
Management Skills
• Technical skills
– Knowledge and proficiency in a specific field
• Human skills
– The ability to work well with other people
• Conceptual skills
– The ability to think and conceptualize about abstract and complex situations
concerning the organization
Skills Needed at Different
Managerial Levels
Universal Need for Management