INTERNSHIP
REPORT
PREPARED BY
SAMSON
AT DASHIN BANK
INT…
• First of all thanks Natural God for his endless help and
make me to stay in life to this day and enables me to
complete my internship
• Secondly, I would like to give my sincerely thanks jimma
University especially college of business and economic
especially department of Accounting and finance giving
me a great chance of practical attachment in break and
thanks whole staff of the accounting and finance
department. I also would like to thanks to Dashen bank
of Jemu branch sincerely manager Girum Yesho for
accepting and support me.
INT..
• The main objective of this attachment is to
determine how the theoretical courses are
applied on real world and to assess the
performance of Dashen Bank of Jemu branch.
The extent to which Dashen Bank of Jemu
branch is realizing its vision and mission and
performance of the organization in relation to
its objectives
INT.
• The intention of summer internship was to
increase student’s knowledge and enable
student to compare what have learnt so far in
class and what have experienced in summer
practical. To produce well qualified, self-
reliant, active, change agent and real problem
solver student.
INTRODUCTION
CHAPTR 1
• The bank industry is an enormously important
part of any economy. Economic growth
depends on the money supply that is
delivered by the financial industry and its key
participants. For sufficient amount of capital
cash is the most important source of every
aspect of investment
1.1 Back ground of the organization
DASHEN, THE BANK
• Dashen Bank's humble beginning started in September 1995,
when eleven visionary investors and veteran bankers came
together to form a private bank with an initial capital of Birr
14.9 million. The Bank commenced operation in January 1996
with 11 full-fledged branches opened in Addis Ababa and
major regional cities.
• The Bank borrowed its name from Dashen Mountain,
Ethiopia's highest peak, that epitomize the founders' aspiration
to set new heights in banking services through the delivery of
best-in-class value propositions and customer experience.
• Headquartered in Addis Ababa,
• Managers responsible to supervise all activities
in bank including supervising employees,
assisting customers and providing excellent
customer service. Cashier is responsible to all
cash transaction of the organization, checking
daily cash accounts, and maintaining monthly,
weekly and daily report of transaction.
Accountant is responsible to assists during
preparation of financial statements
1.2.1 Vision of the organization
• Best -In-Class Bank In Africa
1.2.2 Mission of the organization
• To provide Innovative, Competitive and
Diversified banking services accessible to the
society with qualified and committed staff in a
profitable and socially responsible manner.
• Dashen Bank's mission is to provide efficient,
customer-centric banking services using
expert professionals and cutting-edge
technology, while creating sustainable value
for all stakeholders
1.2.3. VALUES
• CUSTOMER CENTRICITY
We strive to always act in the best interest of our
customers and seek to exceed their expectations.
• INTEGRITY;
• We are committed to being trustworthy. Doing
the right things and delivering on our promises
daily we will uphold our values and the Dashen
brand, acting ahead of self- interest and in ways
that can in ways stand the test of trine.
Values cont.
• DIVERSITY
• We respect every individual and value their
knowledge, culture and experience
• SOCIAL RESPONSIBILITY
We act as responsible corporate citizens by contributing
to the economic, social and sustainable environmental
development of the communities in which we operate
• TEAMWORK
We work together to achieve results through
collaboration
1.2.3 Objectives of the organization
• Dashen Bank of Jemu Branch has the following objectives.
• To implement management information system
• To maximize customer satisfaction
• To develop competence with other private banks
• To build change for all bank staffs
• To establish performance base incentives
• To deposit mobilization service
• To enhance and facilitate the development of the country
• To maximize profit of the bank by creating difference
1.4. Overall Organizational work flow
• All departments in this organization are related
to each other. The other department can control
the activity of other. Also on their daily activities
they must report to the body which controls
each department. Also they control each other
to minimize the problem on job, to be fair and
acceptable by every department. To achieve the
objective and vision they obey responsibility for
the job given to all departments
• The Dashen Bank of Jemu branch was well
organized to realize its cardinal issues. It
improves banking service from time to time
and innovate new technology to give
satisfaction for customer. Dashen bank is
always one step ahead.
Strength of the organization.
• Respecting the law of the organization.
• Good efficiency and ethical conduct of staffs
• It’s give training for its employees to improve their
profession.
• It gives excellence service for its customer which most of
its customers get satisfaction in proper manner.
• They respect each other and also they give priority for
their work
• Good Customer service
• Weak information and file management of
some workers
• There is some inefficiency material like chair
tables and computers for trailing staffs
• Lack of Written Document
• Opportunity of the organization.
• Steady and fast growth of population is good
opportunity for increase bank customer.
• Availability of educated man power in the
town.
• Development of information technology
Treat of the organization
• If the organization follows the current
organizational structure for the future may
face the following challenges.
• Volatility of currency
• Electrical power
THREAT CONT.
• The primary problem regarding the historical back ground of
the organization. This problem rises due to lack of organized
and return document in the organization.
• There are no enough customers because of new open branch.
• Lack of sufficient written document about the organization.
• Some employees are lack of use time adequately.
• So many employees in small staff.
• File management and documentation improperly among
some workers.
• There is no internet access in the organization
• Connection problem and no wi-Fi in the bank
suggested solution
• The possible solution I suggested for such problems are the
following.
• It should full fill all the necessary materials which are
technologically improved to facilitate its service
• To solve the problem a lack of data about historical back
ground of the organization, I gather some information from
head office and try to document with the uses of guidelines
how to prepare report.
• It should have to arrange its document in proper manner.
• It should have increased its customer through promotion
and customer attractive activity.
CHAPTER TWO
PART TWO ACTIVITY REPORT
• I submitted the authorized letter to the management
of Dashen Bank of Jemu branch which is the nearest to
our village in accordance with the orientation we
received from our academic advisor. Then after reading
the letter they allowed me to work with them, and
they told me to fulfill the bank protocols. Two days
later I could join the organization members and I met
with other students who are undertaking the
internship activities in the bank and we continue
working the tasks assigned for us according to our
schedule for four weeks
2.5 Tasks I have been executing
• As department member I also have the
responsibilities of performing the activities of the
department. Based on those general activities, I
perform the following specific activities as an
apprentice, when I was participating at Dashen
Bank of Jemmu branch.
• I opened account number for customers by
supporting employees
• I check the name, date and signature of the
customer to be filled properly
CONT.
• I participated in different writing and typing
activities that help for customer service.
• I accomplish a given work punctual and honestly by
obeying the rules and regulation of the organization.
• Protecting the office resource from damage.
• I gave different service for department and
customers.
• I fill different forms by helping customers such as
ATM, Amole banking.
Procedures I have been used when
performing my work tasks
– I have been executing my activities other students who
were undertaking internship at the bank.
– I have been performing the works more time by being
on time for the lack of seat
– I have told to branch manager the problem that faced
me during my internship be minimized
– Through customer I have told to them to fill criteria
properly
– I worked my works more time by supporting employers
– I worked my works by organization procedures or rule
and regulation
Performance Evaluation of my activities
• From the first day that I have started practical work on Customer
service department;
• I could understand how to open account for customer.
• I could understand how to respect customer, work ethics and
respect work time.
• I could understand how to fill ATM forms.
• I could understand how to deliver bank service to customers.
• I could understand the different type of communications in the
organization at all.
• I have good communication with others at work place.
• To ask necessary data I could communicate with my manager
from time to time etc…
CHAPTER THREE
• 3. PRACTICAL SKILL
• I have developed a confidence to do the given
work practically without any problem and I
also observed that practical works is more
simple than theoretical. As I have seen there is
a big difference between theoretical and
practical skills.
3.1 Significance of practical attachment
• Benefiting students, by improving their skill
and knowledge, increasing problem solving
capacity, changing attitude and for preparing
graduation paper
• It will minimize training cost incurred by
employers
PRACTICAL SKIL
• There are some of the entrepreneur skills that I have developed:
• Initiative: -how to have the motivation to take the initiative and
creative.
• Responsibility: -I developed how to be responsible for my actions and
understand the important of responsibility.
• Creativity: -I developed a sense of creativity, innovation and visibility.
• Communication: -I developed the ability to communicate my ideas
network and connect with others.
• Leadership: -I developed the ability to develop the leader ship and be
in charge of a project, or company.
• Problem solving: -I developed the ability to solve simple or
complicated problems.
•
CHAPTER FOUR
CNCLUSSION AND RECOMENDATION
• This report is an outcome of the Internship,
which was conducted during our stay in
Dashen Bank of Jemu Branch. This was an
opportunity for us to put in practice the
theoretical knowledge we had acquired during
your study.
• Generally, I gained some experience due to this
practical attachment such as how to work in
cooperation with other, etc. The main problem I
found, society have low information about
banking system, negative attitude of society
toward the term bank and department. Lack of
information and lack of enough time are other
problems; however, I tried to do my best in order
to overcome or give related solution to those
challenges.
Recommendation
• While I doing my practical attachment, I observe
some issue in lens of my eyes. Therefore, I would
like to suggest on some issues that I observed
during accomplish my practical attachment
district at Dashen Bank of Jemu branch
• Firstly, the Dashen Bank should have to expand
its branch around small town in order to service
competition from external or its competitor.
Recommendation cont
• Secondly, I would like to suggest on the effort
of the office toward promoting development
of bank system study area. Banking system is
the process of treating every banking activity
and is also way creating relationship with
customer.
recomendation cont
• Finally, I would like to suggest to Dashen Bank
of Jemu branch have to work properly to
achieve their goals and also to address other
problems by working in cooperation with
other organization, especially non-
governmental organization.
THE END
THANK YOU