Personality

Development
Dr. Rashida Hasan
 Overview of the Paper
 Personality:
Physical Appearance; Body Language; Voice; Communication Style;
Content of Communication ; Enriched Communication Through
Sensory Specific Language.
 Business Style and Professional Image:
Dress Codes, Guidelines for Appropriate Business Attire –
Differentiate among the dressy casual, semi formal , formal and black
tie dress code, Grooming for Success, Multi-cultural Dressing.
 Impression Management:
Impression Formation, Tactic , The Self presentational Motive, The
Compass Qualities ; First and Lasting Impression; Magic Pills; Toxic
Trait , The Social Context : Norms and Roles , The Target’s Values,
Actions;
 Assertiveness Training:
Concept of Assertiveness, Components of Assertive behavior,
Rational –emotive Assertiveness Training , Handling Fear, Handling
Anger, Assertiveness on the Job , Assertiveness in Interpersonal
Relations, Assertiveness in Everyday Commercial Situations,
 Interpersonal Relation:
Introduction to Interpersonal Relations, Analysis Relation of
different ego states, Analysis of Transactions, Analysis of
Strokes, Analysis of life position
 Business Etiquette:
The ABC’s of Etiquette, Developing a Culture of Excellence,
The Principles of Exceptional Work Behaviour, The Role of
Good Manners in Business, Enduring Words
 Making Introduction and Greeting People:
Greeting Components, The Protocol of Shaking Hands,
Introductions, Introductory Scenarios, Addressing Individuals
 Meeting and Board Room Protocol :
Guidelines for Planning a Meeting, Before the Meeting, On the
day of the Meeting, Guidelines for Attending a Meeting – For
the Chairperson, For Attendees, For Presenters
 Multi-Cultural Etiquette:
Examples of Cultural Insensitivity, Cultural Differences and
 Cont…

Stress Management:
Introduction to Stress, Causes of Stress, Impact
Management Stress, Managing Stress

Conflict Management:
Introduction to Conflict, Causes of Conflict,
Management Managing conflict

Time Management:
Time as a Resource, Identify Important Time
Management Wasters, Individual Time
Management Styles, Techniques for better Time
Management
Books for Reference
Business Etiquette in Brief by Ann Marie
Sabath, Adams Media Corporation, South
Asian Edition
Basic Managerial Skills for All by E.H.
McGrath, S.J., PHI
Personality Development and soft skill,
Mitra, Barun, Oxford University
Business Etiquette by David Robinson,
Kogan Page
Develop your Assertiveness by Sue Bishop,
Kogan Page
 What is Personality ??

A man is identified by his personality – Public

Image.
Personality is the sum total of ways in which an
individual reacts and interacts with others
It is the totality of the person and not merely
external looks, but character, behavioral traits and
attitude towards life.
Personality refers to an individual’s characteristics,
style, behavior, mindset, attitude, his own unique
way of perceiving things and seeing the world.
TYPES OF PERSONALITY

Nine Types
Perfectionists
Helpers
Romantics
Achievers
Asserters
Questioners
Adventurers
Observers and
Peacemakers.
 Perfectionists – are realistic, conscientious and principled
Ex: Narayan Murthy – Infosys.

 Helpers – are warm, concerned, nurturing and sensitive to other

people’s needs
Ex: Mother Teresa.

 Achievers – are energetic, optimistic, self assured and goal

oriented
Ex: Sachin Tendulkar

 Romantics – have sensitive feelings and are warm and

perceptive
 Ex: M. F. Hussain – great Indian Painter

 Observers – have a need for knowledge and are introverted,

curious, analytical and insightful.
 Ex: Amartya Sen - Great economist
 Questioners – are responsible and trustworthy.
Ex: Shabana Azmi

 Adventurers – are energetic, lively and

optimistic. They want to contribute to the world
 Ex: Bear Grylls

 Asserters – are direct, self-reliant, self confident

and protective.
Ex: T. N. Seshan - Chief Election Commissioner.

 Peacemakers – are receptive,good-natured and

supportive. They seek union with others and the
world around them
 Ex: Atal Bihari Vajpayee.
Extraversion refers to people who are sociable, talkative,
friendly and optimistic. They are energised by external
stimulation and the company of others.

Agreeableness: people who score high on this trait value

getting along with others. They develop good
interpersonal skills and are trusting, warm and generous.

Openness to experience: people who score highly on

this trait are curious, imaginative, idealistic, original, and
enthusiastic.

Conscientiousness relates to the ability to regulate

emotions, to defer gratification, to work towards a goal
and to plan effectively.

Neuroticism: this trait relates to the degree of ongoing

inner conflict a person experiences. High scorers
experience higher levels of negative emotions such as
 Personality Development

It is the improvement of behavioral

traits such as communication skills,
interpersonal relationships, attitude
towards life and restoring our ethics.
 It can help in the following
ways
To learn the business etiquette of exchanging
cards, wishing on first meeting, bowing when you
are visiting Japan and the like.
Voice modulation, diction, communication skills,
phone etiquette, hygiene, empowerment skills,
time management and positive thinking.
To cultivate a friendly, interactive manner.
Essentials like giving a speech, voice
development and modulation of voice.
It enhances the sense of confidence and self-
worth.
Personality Development Helps In:
Developing Value system
Emotional reaction to a critical situation
Moods and characteristic behaviour traits.
Maturity in handling a crisis.
Ability to adjust himself to the stress of
day-to-day executive lifestyle.
Self-confidence, personal ambition,
emotional control and sociability etc.
 BODY LANGUAGE

Body language communicates much

more than words. Body language
signals are called ‘leakages’ because
you may try to tell something, but
the truth will leak out visually.
AVOID SUCH BODY LANGUAGE

Crossed arms or legs

Carrying books or papers across your chest
Slumped posture
Sitting perched on the edge of the chair
Wringing hands
Tapping foot
Rocking legs
Drumming fingers
Biting nails
Cont..
Fiddling with the jewelry or hair
Covering your mouth with your hand while
talking
Rocking in your chair
Scratching a lot
Clearing your throat too much
Straightening your tie
Playing with watch or cufflinks
Hands in the pocket
 LOOKING AGGRESSIVE

Arms folded across the

chest
Staring
Pointing
Making a fist
Leaning over someone
 BEHAVING RUDELY

Working when someone is talking to you

Smirking
Whispering
Cracking knuckles
Grooming yourself
Standing too close
Packing up folders and papers well
before the meeting is over
Shaking hands too hard or limp
handshakes
 COnt…
Yawning when the meeting is in progress
Looking at your watch repeatedly
Blinking a lot
Fiddling with rings, watches, earrings and
chains
Tapping or clicking pens
Playing with paper clips
Jingling money in pocket
Picking at fingernails
Twiddling bits of hair
Smoking
Qualities that enhance personality

Courage
Self-control
A keen sense of justice and fairness
Definiteness of plans
The habit of doing more than being paid for
A pleasing personality
Sympathy and understanding
Mastery of details
Willingness to assume full responsibility
Co-operation
 Communication
Communication helps individuals to express
themselves in the most convincing way.
People with great communication skills tend to
have a better and impressive personality.
Effective communication skills strengthen the
bond among individuals.
Speak convincingly so that the other person
understands what you intend to communicate.
Take care of your body language.
Be very particular about the pronunciation of
words.
It is important to be a good and patient listener for
effective communication skills.
Communication Style
Content of Communication
1. The sender—the source of the message
2. The encoding process
3. The channel used
4. The decoding process
5. The receiver—the person who receives
the message
Voice
Voice can reveal as much about your personal
history as your appearance. The sound of a voice
and the content of speech can provide clues to an
individual's emotional state.

For instance, if self-esteem is low, it may be

reflected by hesitancy in the voice. A shy person
may speak quietly, but someone who is confident
in themselves will be more likely to have command
of their voice and clarity of speech.
Sensory Specific Language
 It makes an impact on all of the senses (External and
Internal) and engage feelings and emotions.
 sensory language mean words that resonate with
one or more of our five primary senses namely; sight
(visual), hearing ( auditory), touch
(kinaesthetic), taste (gustatory) and smell (olfactory).
-“I understand” (Sensory neutral)
– “I see what you mean” (Visual language)
– “That strikes a chord with me” (Auditory /
Kinaesthetic language)
– “I like the sound of that.”
– “I immediately grasped his meaning” (Kinaesthetic
language)
Business Style & Professional
Image

 Dress Code − It is a set of rules regarding the

clothing that must be worn by the members
belonging to the group bound by the code. These
rules may be written but the cases where they are
unwritten do not make them any less valid.
 It has a social significance, with different rules and
expectations being laid out to suit different
circumstances and occasions.
 Impression Clues − The dress code of a person
provides significant clues about various attributes
such as their gender, income, occupation, social
class, and attitude towards fashion, tradition, and
comfort
Appropriate Business Attire
For Women For Men
 For Women

 Suit: In most business settings, it is recommended that

women wear suits in plain, neutral, or dark colors (black, navy,
brown, grey). In organizations that are less formal (possibly
non-profit, education), one might consider a sweater set and
skirt, or a dress, rather than a full suit. Skirts should be knee-
length. Tailored pantsuits are appropriate
 Shirt: Wear a tailored blouse underneath the suit jacket. White
or ivory or a light tone that matches your suit is appropriate.
Short-sleeved blouses are preferred over sleeveless blouses.
 Shoes and Hosiery: Basic pumps, polished, with medium to
low heels are appropriate; they should be dark and match the
interview suit (or be a shade darker). Hosiery should be sheer
and a neutral color.
 Jewelry: Simple jewelry is best, with no dangling bracelets or
large, chunky jewelry to interrupt your conversation.
 Cologne, Cosmetics: Be conservative with perfume and
makeup; when in a small space, even a little perfume may be
too much, particularly if someone has an allergy, so consider
 For Men
 Suit: It is recommended that men where dark or grey suits (solid
or subtle pinstripes). In organizations that are less formal,
possibly non-profit, education), one might consider a blazer, shirt,
and tie rather than a full suit.
 Shirt: Dress shirts should be solid, preferably white, cream, or
pale blue. Be sure that the shirt and suit are pressed/ ironed.
 Tie: A variety of ties may be worn, keeping in mind that muted
colors in solids, stripes, or small patterns are preferred.
 Shoes and Socks: Make sure that your shoes are polished.
Leather, lace-up, or slip-on business shoes, preferably in black or
cordovan, are preferred. Socks should be a dark color (never
white) and of mid-calf height so that no skin is visible when you
sit down.
 Cologne: Minimize or avoid that use of cologne. People around
you can perceive it as too strong or someone in your party may
be allergic.
 Hair and Facial Hair: Neatly groomed hair is appropriate. If you
happen to have long hair, consider putting it in a ponytail to keep
Business Casual/ Semi Formal Wear
For Women For Men
Differentiate Between Formal & Casual
Wear
 WHAT TO AVOID IN BUSINESS ATTIRE
Avoid wearing sloppy clothing. Do not wear clothes
that are stained, wrinkled, or tattered and worn.
Avoid inappropriate clothes. Stay away from clothes
that are too revealing or racy, as they may be offensive
to other people.
Avoid ill-fitting clothes. Clothes that are too loose or
too tight will have an impact on how others will view you.
Avoid over-accessorizing. Be tasteful in your choice of
jewelry. And how much you will pile on.
Wear comfortable clothes and shoes. Remember
that you will be wearing them the whole day, while you
are off going about your work or assigned tasks.
Always maintain proper hygiene. Well-groomed hair
and clean nails are only a couple of the many points that
you should take into account when it comes to personal
hygiene.
Grooming for Success
 Helps in creating positive first impression

 Boosts your self-confidence

 Aces your self-esteem

 Displays your discipline and concern

 Establishes relationships

 Makes you stand out from competitors

 Facilitates success