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Effective Knowledge Management Strategies

Knowledge management is the process of defining, structuring, retaining, and sharing employee knowledge within an organization, aimed at connecting staff with institutional knowledge. It encompasses accumulating, storing, and sharing knowledge, which can be explicit, implicit, or tacit. Benefits include reduced information retrieval time, faster staff competency, lower operational costs, and improved customer satisfaction.

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14 views6 pages

Effective Knowledge Management Strategies

Knowledge management is the process of defining, structuring, retaining, and sharing employee knowledge within an organization, aimed at connecting staff with institutional knowledge. It encompasses accumulating, storing, and sharing knowledge, which can be explicit, implicit, or tacit. Benefits include reduced information retrieval time, faster staff competency, lower operational costs, and improved customer satisfaction.

Uploaded by

geetha_mba2787
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

KNOWLEDGE MANAGEMENT

• Knowledge management is the conscious


process of defining, structuring, retaining, and
sharing the knowledge and experience of
employees within an organization.

• The primary goal of knowledge management


is facilitating the connection of staff looking
for information, or institutional knowledge,
with the people who have it.
Knowledge management can be separated into three
main areas:
• Accumulating knowledge
• Storing knowledge
• Sharing knowledge
Types of knowledge
• 1. Explicit knowledge
• 2. Implicit knowledge
• 3. Tactic knowledge
Examples of knowledge management
• Staff retiring & Employee transfer or promotion.
Benefits of knowledge management
• Reduced time to find information
• Reduced time for new staff to become
competent
• Reduced operational costs
• Improved customer satisfaction
• Improved bid win/loss ratio
Knowledge Management Process
Knowledge management methods
1. Tutoring & training, communities of practice,
and Q&A
2. Documentations, guides, guidelines, FAQ, and
tutorials
3. Forums, intranets, and collaboration
environments
4. Learning and development environments
5. Case studies
6. Webinars

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