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Understanding Consumer Rights and Protection

The document outlines the definition of a consumer and their rights, emphasizing protections against unfair business practices. It discusses various forms of consumer exploitation and highlights the Consumer Protection Act of 1986, which aimed to safeguard consumer interests through a structured redressal system. This Act was significant in India but has since been replaced by the Consumer Protection Act of 2019.

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3 views7 pages

Understanding Consumer Rights and Protection

The document outlines the definition of a consumer and their rights, emphasizing protections against unfair business practices. It discusses various forms of consumer exploitation and highlights the Consumer Protection Act of 1986, which aimed to safeguard consumer interests through a structured redressal system. This Act was significant in India but has since been replaced by the Consumer Protection Act of 2019.

Uploaded by

shaunplayz2023
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd

Consumer

Rights
By: Shaun Varghese Binu
Content
• Who is a consumer???
• Consumer Rights
• How are consumers exploited
• Consumer Protection Act(1968)
Who is a Consumer???
• A consumer is someone who purchases the product for
his/her own need and consumes it. A consumer cannot resell
the good or service but can consume it to earn his/her
livelihood and self-employment
• A consumer is any person or group who is the final user of a
product or service. Here are some examples: A person who
pays a hairdresser to cut and style their hair. A company that
buys a printer for company use.
Consumer Rights
Consumer rights are a set of fundamental guarantees for
buyers, ensuring they are protected from unfair business
practices and have fair treatment in the marketplace. These
rights typically include the right to safety, the right to be
informed, the right to choose, the right to be heard, the right
to redress, and the right to consumer education. They exist to
promote fair competition, transparency, and accountability,
helping consumers make informed decisions and resolve
issues with products and services.
How are consumers exploited
• Exploitation in the marketplace happens in various ways. For
example, sometimes traders indulge in unfair trade practices
such as when shopkeepers weigh less than what they should
or when traders add charges that were not mentioned
before, or when adulterated/defective goods are sold.
Consumer Protection Act (1986)
• The Consumer Protection Act, 1986 was an Indian Act established to
protect consumer rights against defective goods, deficient services, and
unfair trade practices by providing a simpler and quicker redressal
mechanism through a three-tier quasi-judicial system of consumer
forums and commissions. This Act, enacted to safeguard consumer
interests and promote fair commerce, established district, state, and
national-level bodies to hear consumer disputes. It was a significant
piece of legislation in India, often called the "Magna Carta" of consumer
protection, but was eventually replaced by the Consumer Protection Act,
2019.

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