Welcome
to
The Training Course
on
EMERGENCY RESPONSE PLANNING
& CRISIS MANAGEMENT
Training Modules
Module # Contents
Module 1 Introduction
Module 2 Basics of Emergency Management
Module 3 Emergency Response Organization & Network
Module 4 Command & Leadership
Module 5 Special Assistance Team (SAT)
Module 6 Crisis Communication
Module 7 Station Emergency Planning & Response
Module 8 Go- Team
Module 9 Emergency Response Training & Exercises
Module 10 Emergency Response Plan
Tabletop Exercise
Published by SMS Facilitator Issue 01, April 2025
Module No 1
Course Introduction
Emergency Response Planning & Crisis Management
Published by SMS Facilitator Issue 01, April 2024
• Let us Introduce ourselves
– Name and designation
– Where do you work?
– Your experience in aviation &
other fields?
– Your expectation from this
course
4
Course Objectives
Upon completion of this course the participants will
be able to:
Demonstrate ERP concepts from safety perspective;
Plan, Develop and Execute an Emergency Plan;
Coordinate with the parties and processes involved;
Advocate for the role & responsibilities of the ERP specialist
within an airlines;
Compliance with CAAB Regulations and IOSA Standards;
Identify and outline areas for improvement of an emergency
situation;
Effectively and efficient manage crisis situation.
5
Program Plan
• 10 modules
• 24 hours
6
Objectives
Theory
To Understand the underlying principles of Airline Emergency
Response Plan
Practical
To Understand and to Demonstrate the Essential Elements of
Execution of Emergency Response Plan
Course Objective is to Combine Theory With The Practical -
Both are Necessary for complete understanding of Emergency
Response
7
Evaluation procedures
• Overall course evaluation
• Evaluation of participants’ performance
8
Overall course evaluation
• A form for course evaluation will be provided at the
last day of the course.
• You will be asked to complete this form to provide
feedback on:
All course’s activities
The facilitators
Ways and means to improve the training.
9
Evaluation of participants’ performance
–
Marks
1. Assessment during class by the Instructor during exercises 30
2. Assessment on attendance, punctuality, participation, workshop 10
3. Final Exam 60
Total 100 marks
Pass Mark 70%
10
Evaluation of participants’ performance
• 3 Exercises 30 Marks
• Final Exam
11
Participants Role & Responsibilities
• Ask
• Participate
• Answer
• Respect
• Collaborate
• Contribute
• Team Building
12
House Keeping
Punctuality Participation Phones No smoking
Attendance Name placard
Evacuation
13
Acronyms used during the course
AEP Airport Emergency Plan
ATC Air Traffic Control
CAA Civil Aviation Authority
EOC Emergency Operations Center
(Crisis/Emergency Command Center)
ERP Emergency Response Plan
FAC Family Assistance Center
GSP Ground Service Provider (Handling Agent)
NOK Next to Kin
OCC Operations Control Center
RFF Rescue and Fire Fighting
SAT Special Assistance Team
SERP Station Emergency Response (ER) Plan
TEC Telephone Enquiry Center
14
• Any Questions?
15