Who Is Consumer???
•Buys any product.
•Uses a product with the approval of
its buyer.
•Hires any service.
Complaints to Authorities
Central Consumer Protection
Authority
• The central government will set up a
Central Consumer Protection
Authority(CCPA) to promote, protect, and
enforce the rights of consumers. It will
regulate matters related to violation of
consumer rights, unfair trade practices,
and misleading advertisements.
• The CCPA will have an investigation
wing, headed by a Director-General,
which may conduct inquiry or
investigation into such violations.
“Defect" means any fault, imperfection or
shortcoming in the quality, quantity, potency, purity
or standard which is required to be maintained by or
under any law for the time being in force under any
contract, express or implied or as is claimed by the
trader in any manner whatsoever in relation to any
goods;
“Deficiency in Service“ means service of
any description which is made available facilities in
connection with Banking, Financing, Insurance,
Transport, Processing supply of electrical or other
energy, Telecom, Board or lodging or both, Housing
Construction, Entertainment, amusement or the
purveying of news or other information but does not
include rendering services free of charge.
WHO CAN FILE THE COMPLAINT?
Complainant means :-
A Consumer
Any Voluntary consumer association registered under any law
The central Govt. or any State Govt.
The Central Authority
One or more consumers where there are numerous consumers having
the same interest
In case of the death of a consumer legal hires.
In case of the consumer being a minor his parent
or legal guardian
Consumer Courts
In the Commissions
Complaints can be
filed by…
In Person.
By his/her Advocate.
By Non-Advocates represented by
voluntary organizations (NGO’s).
For the purpose of Mediation the National
Commission, State Commission or the
District Commission shall prepare a panel of
the mediators to be maintained by the
consumer mediation cell attacked to it on the
recommendation of a selection Committee of
that commission.
Where the consumer Disputes could not be
settled by the mediation the District
Commission, the State Commission , the
National Commission shall continue to hear
all the issue involved in such consumer
Disputes.
OFFENCE AND PENALTIES
Penalty for non-compliance of direction
of Central Authority –
Whoever, fails to comply with any
direction of the Central Authority
under Sections 20 and 21, shall be
punished with imprisonment for a
team which may extend to six months
or with fine which may extend to
twenty lakh rupees, or with both.
Any manufacturer or service provider who
cause a false or misleading advertisement
to be made which is prejudicial to the
interest of consumers shall be punished
with imprisonment for a term which may
be extend to two years and with fine which
may extend to ten lakh rupees; and for
every subsequent offence, be punished
with imprisonment for a term which may
extend to five years and fine which may
extend to fifty lakh rupees.