Chapter six

Knowledge Sharing Systems:

Systems that Organize and Distribute Knowledge
 Knowledge Sharing Systems

•Systems that enable members of an organization to

obtain tacit and explicit knowledge from each other.
 Knowledge Sharing Systems

•knowledge sharing system is the fundamental means

through which employees can contribute to
knowledge application.
•Knowledge sharing system is about dynamic
information exchange and communication.
•Knowledge sharing can occur via written
communication or face-to-face communications
through networking with other experts.
 Knowledge Sharing Systems
KSS is refers to the provision task of information:
to collaborate with each others.
 to solve problems within the organization.
To develop new thoughts, or implement policies or
procedures.
 Knowledge Sharing Systems
•knowledge sharing is not the basic activity of asking
and answering questions;
•it’s a process of raising on:
collecting intelligence and problem-solving capacity
of the group or organization and
a providing the group with better handles for
putting knowledge.
  Knowledge transfer Systems
•Knowledge sharing is differs from knowledge
transfer and knowledge exchange.
•Knowledge transfer involves both sharing of
knowledge
 the knowledge source
the acquisition and application of knowledge by the
recipient.
•KT is used to describe the movement of knowledge
between different units, divisions, or organizations
rather than Individuals.
 knowledge exchange.
KE is used interchangeably with “knowledge sharing”.
•knowledge exchange includes both
knowledge sharing (or employees providing
knowledge to others) and
knowledge seeking (or employees searching for
knowledge from others).
 Fundamentals of KSS
•Should be a daily, integral part of a learning
organization.
•Transmitting (or conveying) the knowledge of one
source to another source.
•developing collaboration and networking.
collaboration is a pre-requisite for knowledge
creation and sharing.
 Fundamentals of KSS
•By working together,
•Communication with each other,
•learning by doing,
•Embedding knowledge through procedures, or
exchanges document Sources and knowledge bases.
 Guidelines for Successful in KSS
•Building good feeling of Trust within the Organization
•Collaboration.
•Creating the Culture to hold Changes.
•Reasoning (why to do) before Processing (how to do)
•Knowing how the Organization handles Mistakes.
•By Doing better than Talking.
 Requirements for the Success of a Knowledge
Sharing System
 Collection and systematic organization of
information from various sources.
 Minimization of up-front knowledge engineering.
 developing user feedback for maintenance and
evolution.
 Integration of the existing environment.
 Active presentation of relevant information
  platform of KSS

•is an essential part of knowledge management (KM).

•The goal is:
to distribute the right content to the right people at
right time.
To accomplish each and every organization through
using many distributing channels.
here are some most popular platform/police or raised
area of KSS, which are being widely used by many
organizations.
  Team Meetings
Meetings are the one of the best ways and means of
KS, where the people come together formally in order
to discuss about the problems, projects, experiences,
opinions and take decisions.
In such meetings people express their opinions,
expertise and their knowledge about particular
subject or topic, which enhances the knowledge of
other participants and leads to KS.
  Video Screening
•This is one of the most effective means of KSS.
•It's an act of sharing a film / movie / television
program.
•The program usually contains case studies, past
experiences, best practices and methods to achieve
the objectives, goals and meet the deadlines.
  Training Programs
•Training sessions / training programs are the process
of learning the skills, procedures, activities for a
particular job or task.
•Training programs allow the learner to interact with
each other, as well as to interact with
trainers/experts.
•In such programs trainer shares his knowledge with
the learners to do a particular job.
  Workshops / Seminars / Conferences
•Seminars/conferences allows the people to discuss
their views.
•Usually the people at seminars have common work or
interest.
•With the advancement of technology “ video
conferencing is ”
a system that enables people in different parts of
the world/region can meet by watching and listening
to each other by using video screens.
  Knowledge Sharing Tools
•using effective platforms to store knowledge for
future use, reuse and modification. The tools
mentioned here are widely used by many
organizations .
Enterprise Resource Planning (ERP)
•facilitates the configurable information systems
packages that integrate information and information
based processes across functional areas in an
organization.
•allows the effective deployment and mobilization of
knowledge resources available across the
organization.
  Content Management
•There are many tools that are designed for
knowledge sharing.
•Content Management is a tool which helps in
creating, reviewing, approving and managing the
complex, hyperlinked relationships of huge websites.
  Portals
•helping the companies to search, browse and
personalization of information.
•started with the objective of giving employees access
to any information they needed.
• It helps to publish all types of documents ranging
from human resources policies to product manuals.
  Data Warehousing
•it is the source of any data.
•is a subject-oriented, integrated, time-variant, non
volatile collection of data in support of management
decisions.
  Web logs
• a web log (also commonly known as („blog‟).
•is an online dairy created by one or more writers.
•They symbolize the new class of „personal
publishing‟.
•It provide a simple interface for writing a new entry,
typically via an online form.
  K-logs
•It is are known as „knowledge logs‟ or „k-logs‟.
•Is a way of breaking down the barriers within the
organization and facilitating a more efficient flow of
information and knowledge.
•It recognized the benefit of story telling techniques.
•Be used by project teams to communicate with wider
organization and to keep track of who is doing what
within the team.
 Corporate Memory
•Corporate Memory (also known as an organizational
memory) is made up of the aggregate/collecting
intellectual assets of an organization.
•It is the combination of both explicit and tacit
knowledge.
•The loss of Corporate Memory often results from a
lack of appropriate technologies for the organization
and exchange of documents.
 Specific Types of Knowledge Sharing Systems
• Knowledge sharing systems are classified
according to their attributes
1. Best practices databases
2. Lessons-learned systems
3. Expertise locator systems
Lesson Learned Process
Purpose of LLS - to Support Organizational Processes
 Collect the lessons:
 Passive, Reactive, After-Action Collection, Proactive
Collection, Active Collection, Interactive Collection
 Verify the lessons
 Store the Lesson
 Disseminate the Lesson:
Passive dissemination, Active casting, Broadcasting, Active
dissemination, Proactive dissemination, Reactive
dissemination
 Expertise-Locator Knowledge Sharing Systems
 Goal:
 to catalog knowledge competencies, including
 information not typically captured by human resources
systems,
 could be queried across the organization to locate
intellectual capital.
 Significant challenge in the development of ELS,
 knowledge repositories, and digital libraries, deals with the
accurate development of knowledge taxonomies.
 Taxonomies, also called classification or categorization
schemes, are considered to be knowledge organization
systems that serve to group objects together based on a
particular points.
The ends