Where life get
better
Quality management systems – ISO
9001:2000
June, 2008
WHAT IS A PROCESS?
A
Activity that transforms input into
process With what
(Facilities, Equipment,
output With whom
(Competence, Skills,
is not a Tool) Training)
procedu
re, or a
diagram
.A OUTPUTS PROCESS OUTPUTS
process
is an
activity How
What Key Criteria
(Methods, Procedures,
(Measurement, KPI
Techniques)
Assessment,)
WHAT IS A PROCESS?
Thinking Breathing is a process. We
of your breathe in air (the input) and
departme
nt’s
convert it to oxygenated blood
activities and carbon dioxide exhalant (the
as
“breathin
outputs). Likewise, activities
g” is a such as walking, reading,
great driving, typing and managing
tool
are all process, with inputs and
outputs.
WHAT IS A PROCESS?
Outputs from
Outputs from
other processes
other processes
The Inputs
to A
Inputs to B
Outputs
from B
Outputs
from D
PROCESS A PROCESS B Inputs to D
outputs Outputs
from A
PROCESS D
from one
process Outputs
from C
may be
Inputs to C
PROCESS C
inputs to
other Example
processes of a
and generic
interlinked process
into the sequenc
overall e
network or
system
WHAT IS A PROCESS?
Basic construction of a Each process may be made
process of numerous sub-processes
EXAMPLE: PAINTING IS A
PROCESS
INPUTS: “fed” by 3 separate processes (Cleaning & Surface preparation,
Procurement & Validation of paint, Review of customer requirements).
PAINTING: itself is made of 4 sub-processes (Paint Prep, Equipment Prep,
Application and Bake)
OUTPUTS: a set of 3 other processes (Inspection, Certification review, Labor
reporting)
ISO 9001:2000 Requirement
“Process model”
Model of a process-based quality management
system
A company have 3 levels of
process
ISO 9001:2000
Requirement
“Process Identification”
Identify
Identifythe
the
Identify
Identifythe
the Establish
Establish Ensure
Identify
Identifythe
the Interactions
Interactions
Inputs &
Inputs & Measuring
Measuring Continual
Processes
Processes to
toother
other
Outputs
Outputs Criteria
Criteria Improvements
Processes
Processes
Do
Doititfor
forall
all “Value
“ValueAdding
AddingProcesses”
Processes”
Requirement
“Continual
Improvements”
Understanding &
Meeting the Requirements
PLAN
Continual Improvements
Processes in terms
of Processes Based on
Of Added Value PDCA Cycle
Objective Measurements
DO
ACTION
Measure Results of Process
Performance and Effectiveness
- Objective Measurements
CHECK
How is a Process defined?
THREE STEPS TO DEFINE A
PROCESS
STEP 1(rough detail): Define processes,
sequence and interaction
STEP 2 (clear detail): Define authorities,
inputs, outputs, control methods and
criteria, reaction plans
STEP 3 (crisp detail): Define objectives,
control methods and criteria, reaction
plans
Symbols and Conventions
START
Process Step
Document
Decision STOP
YES or Record
THE PROCESS MODEL
Base on
ISO
9001:2000
requireme
nts, a
process
model is
illustrated
as:
EXAMPLE:
DEFINE PURCHASING
PROCESS
Identification…
INPUTS: OUTPUTS:
- Required Purchasing - Receipt of
item/qty./date materials on right
procedure condition
- Applicable specs
- Right quality, right
- Supplier source
qty.
- Suppliers capability INTERACTIONS TO: - Right time
to meet our -Storage
requirements - Inspection and testing
- Manufacturing
- Finance
Performance Measurements
- Delivery status – On time, In spec, NCP
etc
- Supplier evaluation
A sub-
process in
purchasing
sequence is
established
as
example
THANKS FOR
YOUR ATTENTION