Admas University
College of Computing and Informatics
Computer Science Department
Network and System
Administration
Chapter 6 : Managing Network Service
Introduction
Network management is the process of operating, monitoring, and
controlling the network to ensure it works as intended and provides
value to its users.
Without a well-planned, well-designed network and without a well-
organized network management staff, operating the network becomes
extremely difficult .
Network managers perform two key tasks:
Designing new networks and network upgrades and
Managing the day-to-day operation of existing networks
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What do network manager do?
1. Operational tasks
Manage the day-to-day operation of networks
provide support to network users
Manage network technical staff
Ensure the network is operating reliably
Evaluate and acquire network hardware, software , and service
Manage the network budget, with the emphasis on controlling cost
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Cont’d
2. Strategic tasks
Develop a strategic (long-term) networking and voice
communication plan to meet the organizations polices and goals
Keep abreast of the latest technological developments in
computers, data communication device , network software,
telephone technology and internet
Assist senior management in understanding the business
implication of network device and the role of the network in
business operation
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Troubleshooting in network
Troubleshooting refers to the process of identifying problems with
a network through a rigorous and repeatable process and then
solving those problems using testable methods.
Troubleshooting is more effective than trying things at random
until the network functions because it allows you to target
individual network components, testing each for function, and
encourages you to document your process.
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Who generally resolve the problem
Network troubleshooting is primarily done by network engineers or
administrators to repair or optimize a network.
It is generally done to recover and establish network or Internet
connections on end nodes/devices.
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Why is network troubleshooting important?
Helps IT managers understand network component issues, reduce
downtime, and improve the network's Quality of Service (QoS) for
users.
With an effective and reliable network monitoring system, it’s easier
to troubleshoot issues, identify network slowdown quickly, analyze
latency metrics, trace packets, and more.
Besides troubleshooting, network monitoring systems also help
manage network configurations
and monitor crucial metrics such as packet data and capacity to
ensure smooth business-critical operations.
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Common System and Network Problems
Common computer networking issues cause problems in an
office as well as home setups.
Common as these issues are, they can be solved by just paying a
little attention to details.
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IP Address and Network Card Issues
Two computers are assigned the same IP address erroneously; and
because the IP address is the identifying feature of a computer, it
leads to obvious connectivity issues.
network cards enable computers to link, and faults in the network
cards obviously disrupt connectivity.
changing the IP address on one computer will fix this problem in no
time.
To resolve the network card issue, pinging another computer is how
you test the network card’s functioning, which should tell you if it
needs to be fixed.
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Network Related Problems
Problems related to connectivity plague us perpetually, and more
often than not, the solution lies in checking your physical
connections and connection devices.
Even with Wi-Fi network, there could be some unreachable areas
where radio signals simply refuse to venture; and with a multiple
client WLAN, you must choose a central location to install the
router or WAP.
The Solution: A quick inspection of your router or hub will tell
you if some machine is disconnected, or if the culprit is a faulty
cable.
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Problems Caused by Firewall Status
Firewall settings can interfere with file sharing on connected computers.
The firewall settings on someone’s personal computer may actually
prevent them from joining a network properly. These settings can interfere
with file sharing on connected computers.
It is true that disabling security features can make your system vulnerable
to attacks, but lowering security levels should not cause too much trouble.
The Solution: Rigid Firewall settings need to be adjusted to allow
networked computers to share data. You may consider disabling the
security settings temporarily, after having thoroughly considered all
security related threats.
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Cont’d
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How to troubleshoot network issues
Reading Assignment
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