.
Effective
Communication
Effective
communication
• Meaning and Definition
• Uses of Effective Communication
• The 7C‟s of Effective Communication
• Facts about Effective communication
Meaning and definition
Meaning-
Effective Communication is a two way process – sending the right
message
and to the right person.
It is important to know the psychology of the people you are
interacting with for communication to be effective.
For communication to be effective it is necessary to know the
circumstances
of the counter entity.
Effective communication includes all the aspects of visual, auditory
and kinaesthetic language to appeal the listener.
Definition-
“Effective communication is the communication which produces
intended
Uses of effective
communication
•Effective communication helps to understand a person or situation in a
better way.
•It enables us to solve the differences, build trust and respect in
the organization.
•Sometimes our message is misunderstood or we misunderstand the
received message, effective communication helps us to resolve problems
with both‟s point of view.
•Effective communication helps us to connect well with kids, spouse,
boss, colleagues, etc.
•It helps us in decision making.
The 7c‟s of effective
communication
1. Completeness
2. Conciseness
3. Consideratio
n
4. Clarity
5. Concreteness
6. Courtesy
Completen
ess
`
•The information conveyed in the message should be complete for the
communication to be effective.
•The sender must take into consideration the receiver‟s mind set and convey
the message accordingly.
•Complete communication enhances the reputation of the organization.
•Complete information always gives additional information wherever
required, it leaves no question in the minds of the receiver.
•Complete information helps in better decision making as it serves all
the desired and crucial information.
•Complete information persuades the audience.
Concisene
ss
•Conciseness means communicating what you want to convey
in least possible words.
•Conciseness is a necessity for effective communication.
•Concise communication provides short and essential message
in limited words.
•Concise message is more appealing and comprehensive to
the audience.
•Concise messages are non repetitive in nature.
Considerati
on
•Effective communication must take audience into
consideration by knowing the viewpoints, back ground,
mindset, educational level, etc.
•Consideration implies „stepping into the shoes of others‟.
•Consideration ensures that the self respect of the audience
is maintained and their emotions are not harmed.
•Consider the needs and requirements of the audience to
achieve effective communication.
Clari
ty
•Clarity implies emphasizing on a specific goal or objective at
a time, rather than trying to move away from track.
•Clarity helps to understand the message easily.
•Complete clarity of thoughts and ideas enhances the meaning
of message.
•Clarity comes with the use of exact, appropriate and concrete
words.
Concreten
ess
•Concrete communication implies being particular and
clear rather being fuzzy and general.
•Concrete communication shows good level of confidence.
•Concrete information helps to strengthen the reputation of
the
organization.
•Concrete information cannot be misinterpreted.
Court
esy
•Courtesy means being polite, kind, judicious, enthusiastic
and convincing.
•Courtesy is an important element of effective
communication.
•Courtesy reflects the nature and character of the sender of
the message.
•It is the same as give respect and then expect the same.
•Courtesy is not at all bias in nature.
Correctn
ess
•Correctness in the communication implies that the correct information is conveyed
through message.
•Correct communication boosts up the confidence level of the sender.
•Correct information has greater impact on the audience.
•Free from grammatical errors and use of appropriate and correct language.
• Correct information includes the precision and accurateness of
facts and figures used in the message.
Over coming the barriers of
effective communication
Connecting with
The audience
Summarizing Simple
what has been said
Words
Effective Body language
Effective Questions
Communication skills (Smile, Eye
contact, Gestures,
tone)
Checking
Seeking Cultural
for
Participation Sensitivity
understanding
What is
listening ?
• Listening is the absorption of the meanings
of words and sentences by the brain.
Listening leads to the understanding of facts
and ideas.
Various stages to
listening
• Hearing
• Focusing on the message not the
person
• Comprehending and interpreting
• Analyzing and Evaluating
• Responding
• Remembering
• Lack of Sensitivity • Physical Distractions • Lack of Interest.
to Receiver • Channel Barriers. • Lack of Knowledge.
• Lack of Basic • Long Communication • Lack of Communication
Communication Chain. Skills
Skills • Emotional Distractions
• Insufficient Knowledge • Information overload
of the Subject • Conflicting Messages
• Emotional Interference
• Lacking confidence
Encodi Transmitti Decodi
ng ng Barriers ng
Barriers Barriers.
• No Provision for
Feedback
• Inadequate Feedback.
Respondi
ng
Barriers
Importance of
listening
“If we were supposed to talk more than listen, we
would have been given two mouths and one ear.”
Mark Twain
Techniques of active listening
SUMMARIZ
PARAPHR
E
ASE Pull together
Restate what was the main points
said of a speaker
in your own words
QUESTION
Challenge speaker to
think further, clarifying
both your and their
understanding,
however suspend
judgement
Path for good
communication
Listen to
Understa
nd
Understa
Repea nd before
t speaking
Seek
understandi Speak to
ng before be
proceeding understo
od