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Business Process Reengineering Overview

BPR involves the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements. It is needed due to changing customer demands, competition, technology, and the fragmented nature of existing processes. The common steps of BPR include identifying opportunities, understanding existing processes, reengineering new processes, and implementing changes. Tools like simulation, flow diagrams, and workflow software can help implement BPR, while information technology plays a key role by enabling shared databases, expert systems, and wireless communication.

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Chinmaya Sahu
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9 views7 pages

Business Process Reengineering Overview

BPR involves the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements. It is needed due to changing customer demands, competition, technology, and the fragmented nature of existing processes. The common steps of BPR include identifying opportunities, understanding existing processes, reengineering new processes, and implementing changes. Tools like simulation, flow diagrams, and workflow software can help implement BPR, while information technology plays a key role by enabling shared databases, expert systems, and wireless communication.

Uploaded by

Chinmaya Sahu
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Business process reengineering (BPR)

What is BPR
Process - business process is a set of logically related tasks performed to achieve a defined business outcome. The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed.

Need for BPR


Customers - know what they want and are willing to pay for it) Competition - Continuous increase will result in changes to price, quality, selective service, and delivery. Change - continues to occur in people & culture, organizational structures, policies & procedures, and technology. Techniques lag behind technology - Technologically capable, but not functionally operational. Problem of the stovepipe - lack of communication between vertical functional areas. Fragmented piecemeal systems - focus on vertical functions, with the existence of redundancies of effort and actions. Integration across departmental and organizational boundaries - information and operations are needed.

Common Steps when Performing BPR


Phase 1: Begin Organizational Change Phase 2: Build the Reengineering Organization Phase 3: Identify BPR Opportunities Phase 4: Understand the Existing Process Phase 5: Reengineer the Process Phase 6: Blueprint the New Business System Phase 7: Perform the Transformation

Tools for implementing BPR


Simulation - Simulate organizational activities and scenarios Flow diagrams - Modeling of the flows of things through the organization Work analysis - Analysis of the existing process and proposed solutions Application development - Create application to support/institutionalize the change Workflow software - System controls into the hands of end-user help automate business processes and provide a quality interface between business systems

Role of information technology


Shared databases, making information available at many places Expert systems, allowing generalists to perform specialist tasks Telecommunication networks, allowing organizations to be centralized and decentralized at the same time Decision-support tools, allowing decision-making to be a part of everybody's job Wireless data communication and portable computers, allowing field personnel to work office independent Interactive videodisk, to get in immediate contact with potential buyers Automatic identification and tracking, allowing things to tell where they are, instead of requiring to be found

Disadvantages
To be done by students

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