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Understanding Consumer Rights and Protection

The document outlines consumer rights, defining a consumer as someone who purchases goods for personal use. It discusses the Consumer Protection Act of 1986, which safeguards consumers against illegal trade practices and ensures quick compensation for grievances. Additionally, it emphasizes the importance of being an informed consumer and lists key consumer rights such as the right to safety, choice, and information.

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2 views12 pages

Understanding Consumer Rights and Protection

The document outlines consumer rights, defining a consumer as someone who purchases goods for personal use. It discusses the Consumer Protection Act of 1986, which safeguards consumers against illegal trade practices and ensures quick compensation for grievances. Additionally, it emphasizes the importance of being an informed consumer and lists key consumer rights such as the right to safety, choice, and information.

Uploaded by

mamtadoon24565
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
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CONSUMER RIGHTS

MADE BY:-PARUL DOON


CLASS:-10 A1
SUBMITTED TO:-[Link] BOORA
INTRODUCTION
• CONSUMER RIGHTS ARE A SET OF LAWS
THAT REPRESENT THE RIGHT TO BE
INFORMED ABOUT THE QUANTITY,
QUALITY, PURITY, POTENCY, PRICE OF
GOODS AND THEIR STANDARDS SO THAT
THE CONSUMER IS PROTECTED AGAINST
WHO IS CONSUMER?
• A CONSUMER IS THE ONE WHO PURCHASES THE PRODUCT FOR HIS/HER
OWN NEED AND USES OR CONSUMES IT. A CONSUMER CANNOT RESELL THE
GOOD, PRODUCT OR SERVICE BUT CAN CONSUME IT TO EARN HIS/HER
LIVELIHOOD AND SELF-EMPLOYMENT.
CONSUMER PROTECTION

• IT SAFEGUARDS AND ENCOURAGES CONSUMERS TO SPEAK AGAINST


INSUFFICIENCY AND FLAWS IN GOODS AND SERVICES. IF TRADERS AND
MANUFACTURERS PRACTICE ANY ILLEGAL TRADE, THIS ACT PROTECTS THEIR
RIGHTS AS A CONSUMER.
COMMON PROBLEMS FACED BY A
CONSUMER IN MARKET PLACE
• ADULTERANT
• LACK OF INFORMATION

• IRREGULAR SUPPLY

• MISLEADING ADVERTISEMENTS
CONSUMER PROTECTION ACT,1986

• THE CONSUMER PROTECTION ACT, IMPLEMENTED IN 1986, GIVES EASY AND


FAST COMPENSATION TO CONSUMER GRIEVANCES. IT SAFEGUARDS AND
ENCOURAGES CONSUMERS TO SPEAK AGAINST INSUFFICIENCY AND FLAWS
IN GOODS AND SERVICES. IF TRADERS AND MANUFACTURERS PRACTICE ANY
ILLEGAL TRADE, THIS ACT PROTECTS THEIR RIGHTS AS A CONSUMER.
LEARNING TO BECOME A WELL-INFORMED
CONSUMER

• BEING AN INFORMED CONSUMER IS ADVANTAGEOUS TO THE ECONOMY,


MARKET AND CONSUMERS. AN INFORMED CONSUMER IS CAPABLE OF
MAKING SENSIBLE DECISIONS BY GAINING AN INSIGHT ABOUT A PRODUCT
PRIOR TO ITS PURCHASE. THIS INSIGHT EQUIPS THE CONSUMER WITH THE
DATA TO ARRIVE AT AN EVIDENCE BASED CONCLUSION.
STEPS
SOME CONSUMER RIGHTS

• RIGHT TO SAFETY.
• RIGHT TO CHOOSE.
• RIGHT TO BE INFORMED.
• RIGHT TO CONSUMER EDUCATION.
• RIGHT TO BE HEARD.
CONCLUSION

• CONSUMERS HAVE THE RIGHT TO BE FREE OF HAZARDOUS GOODS AND


SERVICES THAT JEOPARDIZE THEIR LIVES AND PROPERTY. THE CUSTOMER
HAS A RIGHT TO KNOW ABOUT THE QUANTITY, CONSISTENCY, PURITY,
STRENGTH, AND QUALITY OF GOODS AND SERVICES. FURTHERMORE,
CONSUMERS MUST PAY REASONABLE RATES FOR THE GOODS THEY
PURCHASE.

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