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Consumer Rights and Protection Overview

The document outlines consumer rights, defining a consumer as an individual who purchases goods or services for personal use. It discusses the duties of consumers, the significance of consumer movements in India, and the Consumer Protection Act, which safeguards consumer rights. Additionally, it highlights the COPRA Act and the ISI Mark, which certifies compliance with Indian standards for industrial products.

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6 views13 pages

Consumer Rights and Protection Overview

The document outlines consumer rights, defining a consumer as an individual who purchases goods or services for personal use. It discusses the duties of consumers, the significance of consumer movements in India, and the Consumer Protection Act, which safeguards consumer rights. Additionally, it highlights the COPRA Act and the ISI Mark, which certifies compliance with Indian standards for industrial products.

Uploaded by

vnarsimhareddy137
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

CONSUMER RIGHTS

S. HARSHITHA
Agenda

Introduction
What is a Consumer
Duties of a Consumer
What is a Consumer Movement
Consumer Protection Act
Copra Act
The ISI Mark

Presentation title 2
INTRODUCTION

Presentation title 3
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Consumer Rights are the
legal protections afforded
to individuals when they
purchase goods and
services.

Presentation title 4
WHO IS A CONSUMER ?
• Any individual who buys a product or
service for his personal use is called
a Consumer.
• Consumers are the decision makers
who decide which they want to buy.
• Consumers participate in the market
place by purchasing final goods and
services as per their requirements.

Presentation title 6
DUTIES OF A CONSUMER

• Buying quality products of reasonable price.


• To check the weights and measures before making purchases.
• Reading the label carefully.
• To procure the bill, cash received warranty, etc.
• Shopping carefully and wisely.
• Understanding the terms of the sale.
• Reading and Following instructions.
• Consumer Movements are formed to
protect the consumers.
• In India consumer movements started when
Gandhi and the Indian Independence
WHAT IS A movement joined forces to protest against
imposition of taxes on basic consumer
CONSUMER products for example Salt.

MOVEMENT? • Gandhi and other leaders pioneered


protests such as the Salt March that
encouraged many Indians to process their
own homemade products.
• This was generally a social force towards
consumer protection.

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CONSUMER PROTECTION
ACT
POINTS :

• The Consumer Protection Act, implemented in 1986, gives easy and


fast compensation to consumer grievances.
• It safeguards and encourages consumers to speak against
insufficiency and flaws in goods and services.
• If traders and manufactures practice any illegal trade, this act
protects their rights as a consumer.

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COPRA ACT

• Enacted to provide for the better protection of


the interest of consumer.
• Act applies to whole of India expect Jammu
and Kashmir.
• The act was amended in 2002 and the
amendments came into force world economic
forum 15th March 2003.

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ISI MARK

• The ISI Mark is a standards compliance mark for industrial products in


India since 1955.
• The mark certifies that a product confirms to the Indian Standards (IS)
Developed by the Bureau of Indian Standards, the National Standards body
of India.
• The ISI Mark is by far most recognized certification mark in Indian
Subcontinent.
• The ISI Mark is mandatory for certain products to be sold in India such as many
of the electric appliances like switches, electric motor, LPG cylinder, etc.
Presentation title 12
Thank you

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