Soft Skill Training:
Topic: Problem
Solving
Agenda:
What is Problem
Defining Problem Solving
Skills to use for Problem Solving
Barrier to Problem Solving
Steps for Problem Solving
Strategies to Solve Problems
Role of Brain in problem solving
Conclusion
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What is Problem?:
The Word “PROBLEM” in large global terms means:
“Everything is Going Wrong”
“He/She will never change”
“There is no hope”
“I seems to have the world on my shoulder”
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Definition – Problem Solving
A Systematic approach to defining the problem (Question or situation that presents uncertainty, Perplexity
and difficulty) and creating a vast number of possible solutions without judging these solutions.
“Problem call fourth our courage and our wisdom; indeed, they create our courage & wisdom. It is only
because of problems that we grow mentally and spiritually” – M Scott Peck
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What is Problem Solving:
Problem Solving forms part of Thinking.
Considered to be the most complex of all intellectual
functions.
Require Modulation and control of more routine or
fundamental skills.
A problem doesn’t know how to proceed from a
given state to a desired goal state
It is part of the larger problem process that includes
problem finding and problem shaping
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What is the Problem?
Question to ask
What Do I know about Situation?
What results am I aiming for in the situation?
How can I define the problem
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Define the Problem?
Effective problem-solving involves gathering all relevant information to
Collect all the relevant Information make informed decisions like, Clearly articulate the problem, Determine
the scope and impact of the problem.
Background information in problem-solving provides the necessary
Clarify Background information context to understand and address a problem effectively such as: Problem
Statement, Historical Context, Previous Solutions.
Constraints in problem-solving are limitations or restrictions that define the
boundaries within which a solution must be developed. These constraints can
What are the constraints come from various sources and can significantly impact the approach to solving a
problem.
By addressing these sub-problems individually, you can often make
Are there any sub-problem progress toward solving the larger problem more effectively.
Dealing with subproblems is a crucial part of problem-solving, especially
How to Deal with the sub problem when tackling complex issues, Prioritize Subproblems, Allocate Resources,
Develop Solutions for Subproblems.
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Barrier to Problem Solving?
Insufficient or inaccurate information can hinder problem-solving efforts. Without a clear understanding of
Lack of Information the problem, its causes, and potential solutions, it can be challenging to find a resolution.
Narrow or fixed perspectives can prevent individuals from considering alternative solutions. This can be
Limited Perspective due to personal biases, beliefs, or past experiences that limit creativity and innovation.
Strong emotions such as fear, anger, or stress can cloud judgment and hinder rational decision-making.
Emotional Barrier Emotions can also lead to impulsive or reactive responses rather than thoughtful analysis.
A lack of creativity or innovative thinking can limit the ability to generate new and effective solutions to a
Lack of Creativity problem. Creativity is essential for thinking outside the box and exploring unconventional approaches.
Ineffective communication can lead to misunderstandings, misinterpretations, and a lack of clarity, which
Poor Communication can hinder collaborative-solving efforts.
Resource Constraints Limited resources such as time, money, or manpower can restrict the ability to implement solutions, even
if they are identified through problem-solving efforts.
Organizational culture Organizational culture can impact problem-solving by either encouraging or discouraging Innovation, collaboration, and risk
taking. A Culture that values open communication and learning from failure is more conducive to effective communication.
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Question to ask when Analyzing the problem?
It's important to consider the historical evolution of the system, the specific challenges
History of the problem, how long has it existed? faced by the organization, and the technological advancements available. This analysis helps
in understanding the root causes of the problem and identifying potential solutions.
When analyzing the seriousness of a problem, it's important to consider various factors to
How serious is the problem? determine its impact, urgency Resources Required, Repercussions and Frequency/Duration.
When analyzing a problem, it's crucial to identify its causes. Understanding the root causes
What are the cause of the Problem? helps in developing effective solutions. Some common Issues like Misunderstanding /
Miscommunication, Lack of Information, Technical issues, Human or External factors etc….
When analyzing a problem, it's important to consider the effects it has, both to understand
What are the effects of the Problem? its full impact and to identify potential solutions. Like Immediate and Secondary effects,
Long-Term, Financial, Operational, Reputational and Employee effects etc….
When analyzing a problem, it's important to consider both the symptoms and the root
What are the symptoms of the Problem? causes. Symptoms are the visible or tangible indications that a problem exists. They can vary
depending on the nature of the problem.
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What are the Alternative?
External benchmarking for problem solving involves comparing your
organization's performance, processes, or practices against those of other
External Benchmarking organizations to identify best practices and areas for improvement.
Define the problem clearly to understand its scope and impact.
Identify the root causes to address the issue effectively, Evaluate the
Ask probing questions? advantages and disadvantages of each solution.
Be willing to consider Being open to different views can be incredibly valuable for problem-
views different from solving. It allows you to consider a wider range of perspectives, which
can lead to more innovative and effective solutions.
yours
Revisit abandoned Refine the abandoned alternatives to address the reasons they were
originally discarded. This could involve modifying the approach,
alternative considering additional factors, or combining them with other
alternatives.
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What is the Solution?
Which Alternative will I pursue?
Evaluate and Compare Assess each alternative based on its feasibility, effectiveness, cost, and
Alternatives. potential risks. Consider how each alternative addresses the root cause of the
problem and how it aligns with your goals.
Combining alternatives is a creative problem-solving technique that involves
Combine Alternatives. merging different ideas, approaches, or solutions to come up with a more
effective or innovative solution
Close your eyes and visualize each alternative, By fully engaging your
Try to each Alternative in
imagination and considering various alternatives in detail, you can enhance
your Imagination
your problem-solving skills and make more informed decisions.
What steps can I take to act on the alternative(s) chosen
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Role of Brain in problem solving
Decoding Left and Right Brain
Left Brain Right Brain
Logic Emotion
Analysis Intuition
Organization Spiritually
Administration Interpersonal skills
Math & Science Art and Music
Knowledge/Facts Belief
Detail Big picture
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Conclusion Problem Solving
Conclusion: problem solving is a fundamental skill that enables individuals to identify, analyze, and
resolve complex issues effectively. It is a valuable skill in both personal and professional contexts,
fostering innovation, creativity, and resilience. Through structured approaches like the problem-solving
cycle, individuals can enhance their ability to tackle challenges, make informed decisions, and achieve
desired outcomes. Developing strong problem-solving skills not only improves individual performance
but also contributes to the overall success of teams and organizations.
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