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Controlling Process in Management

The controlling process in management involves checking errors and ensuring activities align with organizational goals. It includes establishing standards, measuring performance against these standards, and taking corrective actions when deviations occur. Feedback is crucial for understanding performance discrepancies, which can be positive or negative, guiding managers in making necessary adjustments.

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Osama Abuasser
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0% found this document useful (0 votes)
8 views8 pages

Controlling Process in Management

The controlling process in management involves checking errors and ensuring activities align with organizational goals. It includes establishing standards, measuring performance against these standards, and taking corrective actions when deviations occur. Feedback is crucial for understanding performance discrepancies, which can be positive or negative, guiding managers in making necessary adjustments.

Uploaded by

Osama Abuasser
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Controlling Process

Controlling
• Control is a function of management which helps to check errors in
order to make correct actions.

• Manager need to continuously check the results against the goal and to
make sure that his plan is on the tract to achieve objective.

• Controlling function defined ensuring of activities in an organization as


per the plans.

• Controlling is a goal-oriented and prime function of every manager.


2
Steps of Controlling Process

3
Establishing the Standards
 Standards are planned paths are derived from the objectives and goals of
the organization.
 They serve as a basis for measuring the performance. They may be
expressed quantitatively or qualitatively depending on the type of
activity to be measured.
 Generally, standards are established for all the key areas such as
profitability, productivity, market standing, personnel development,
employee attitudes and so on.
4
Measuring of Performance
 The second step is measuring the actual performance and comparing
the actual performance with standards to find out the deviations.
 The progress of work should be recorded at every stage so that it can
be compared with the predetermined standards.
 The necessary control reports consisting of deviations and their causes
 These reports sent to supervisors and executives for matching of
planned and actual performance and to make the necessary remedial
decisions.
5
Compare Performance Against Standard
 After measuring the performance, the manager compares the
actual performance with the Standard.
 If there is a match then controlling function end there only.
 If there is deviation, then manger tries to find out the extent of
deviation.
 If the deviation is minor then it should be ignored. But if the
deviation is more then timely action must be taken
 2000 difference

6
Taking Corrective Actions

 Manager should try to know the reasons for such deviations and try
to remove them
 Manager should take corrective measures
1. If deviation is minor, let the situation remain same.
2. Redesign the plan or strategies according to business environment
3. Taking corrective measures to improve the performance.

7
Feedback in Controlling
Feedback report is prepared by managers which include reasons for
deviations.
Deviations

Positive Deviations Negative Deviations

Performance is better Performance is less


than plan than planned
Planned = 50 units Planned = 50 units
Production =80 units Production = 30 units

Common questions

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Continuous recording of work progress is crucial in the measuring step of the controlling process as it provides a real-time assessment of performance against the set standards. This ongoing documentation enables swift identification and analysis of deviations, fostering timely corrective actions. It ensures that any issues are quickly detected and addressed to prevent them from significantly affecting organizational goals .

Minor deviations might be ignored during the controlling process because they often do not significantly impact overall objectives or performance. Criteria that determine whether a deviation is minor include the extent of the variance from the standard and its potential impact on organizational goals. Ignoring minor deviations allows managers to focus resources and efforts on more significant issues that require correction to realign with strategic objectives .

After identifying deviations in performance, managers should ascertain the reasons for such deviations and take corrective measures. If the deviations are minor, managers might allow the situation to remain unchanged. However, for significant deviations, they should either redesign the plans or strategies according to the business environment or take actions to improve performance. This approach ensures that goals are achieved despite the deviations .

Redesigning plans or strategies when significant deviations are identified is strategically important as it allows the organization to adapt to changing conditions and realign resources with its goals. Such measures are often necessary when existing plans fail to account for new challenges or opportunities in the business environment. By revising strategies, organizations can respond proactively to deviations, enhancing their resilience and capacity to achieve long-term objectives amidst dynamic external and internal factors .

Performance can be measured against established standards by recording progress at every stage, which facilitates the comparison of actual performance with these standards to identify deviations. Recording progress is important because it ensures continuous alignment with objectives and provides real-time information for making necessary corrective actions. Continuous measurement allows for timely intervention when discrepancies arise, thus aiding in maintaining the course toward achieving organizational objectives .

The concept of corrective action influences managerial decisions within the controlling process by providing a structured approach to addressing deviations from established standards. Upon identifying significant deviations, managers must decide on appropriate responses to rectify these issues, whether through strategy realignment, process improvement, or resource reallocation. This ensures that the organization remains on track to achieve its objectives and highlights areas for potential enhancement in managerial practices .

Positive deviations occur when performance exceeds planned levels, indicating that the organization is surpassing its goals. Negative deviations happen when performance falls short of the plans, suggesting inefficiencies or issues with implementation. The implications are twofold: positive deviations may necessitate investigating the factors contributing to success for potential optimization, while negative deviations require corrective actions to address the shortfall and realign efforts with the organization's objectives .

The feedback report in the controlling process plays a crucial role by documenting the reasons for deviations in performance. It provides a detailed analysis of both positive and negative deviations, allowing managers to understand underlying trends and issues. This information is essential for making informed decisions about corrective actions and strategic adjustments, aimed at improving future performance and sustaining goal alignment .

Comparing performance against standards is foundational to the controlling function as it determines whether the organization's activities align with its goals. This comparison facilitates the identification of positive or negative deviations, enabling managers to undertake appropriate corrective actions or improvements. Ultimately, it ensures that organizational resources are efficiently utilized to achieve desired outcomes and maintains the trajectory toward achieving set objectives .

The primary purpose of establishing standards in the controlling process is to create a basis for measuring performance. These standards help in comparing the actual performance against the desired outcomes and determining the extent of any deviations. They serve as planned paths derived from the organization's objectives and goals. Standards can be expressed quantitatively or qualitatively, depending on the type of activity to be measured, such as profitability, productivity, market standing, or personnel development .

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