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Zero Defect Quality Principles Explained

The document discusses the concept of zero defects, which aims to reduce errors and defects in processes by doing things right the first time. It outlines some key principles of zero defects including that quality is conformance to requirements, defect prevention is preferable to inspection and correction, and quality is measured monetarily. The document also explores how zero defects can be applied in any situation to improve quality and reduce costs, and notes some advantages like cost reduction from less waste and rework. However, it acknowledges that over-engineering processes to achieve zero defects can increase time and expenses. Overall, the document provides an overview of the zero defects approach.

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mohanishmalap
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39 views9 pages

Zero Defect Quality Principles Explained

The document discusses the concept of zero defects, which aims to reduce errors and defects in processes by doing things right the first time. It outlines some key principles of zero defects including that quality is conformance to requirements, defect prevention is preferable to inspection and correction, and quality is measured monetarily. The document also explores how zero defects can be applied in any situation to improve quality and reduce costs, and notes some advantages like cost reduction from less waste and rework. However, it acknowledges that over-engineering processes to achieve zero defects can increase time and expenses. Overall, the document provides an overview of the zero defects approach.

Uploaded by

mohanishmalap
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Zero Defect

Click to edit Master subtitle style

3/20/12

What is it?

Pioneered by Philip Crosby Aims to reduce and minimize the number of defects and errors in a process and to do things right the first time. The overall effect of achieving zero defects is the maximization of profitability.

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Principles of zero defect


Quality is conformance to requirements Defect prevention is preferable to quality inspection and correction Zero Defects is the quality standard Quality is measured in monetary terms the Price of Nonconformance (PONC)

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How can it be used?

Can be practically utilized in any situation to improve quality and reduce cost. Right conditions have to be established to allow this to take place A process, system or method of working has to be established which allows for the achievement of zero defects Measure the cost of none conformance in terms of wasted materials and wasted time.
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Must be clear on its customer expectations and

Advantages

Cost reduction caused by a decrease in waste. This waste could be both wasted materials and wasted time due to unnecessary rework Cost reduction due to the fact that time is now being spent on only producing goods or services that are produced according to the requirements of consumers. Building and delivering a finished article that conforms to consumer requirements at all times will result in increased customer 3/20/12

Disadvantages

A process can be over engineered by an organisation in its efforts to create zero defects. Whilst endeavouring to create a situation of zero defects increasing time and expense may be spent in an attempt to build the perfect process that delivers the perfect finished product, which in reality may not be possible. For example, a consumer requirement may be a desire to buy a motor car that is 100% reliable, never rusts and maximises fuel consumption. However, in this 3/20/12

HOW DO YOU GET TO ZERO DEFECTS?


Management commitment Leverage Six Sigma belt knowledge to improve Processes Understanding FMEA (failure mode and effects analysis) To highlight areas of risk to quality performance
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Implement Mistake Proofing and Fail Safe

A SIMPLE APPROACH

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Category Purpose Understanding

Zero Defects vs. Six Sigma Zero defects Defect prevention Everyone understands zero, and everyone knows what a defect is. Only the normal job training for the production workers. Few or no extra employees are required. Small cost, and that only to communicate the performance standards. Work right the first time and every time. Leadership No defects are acceptable Applies to every job in an organization. Employees can identify problems.

Six Sigma Defect management Few people can tell you what sigma is. Extensive training for the nonproductive, technical, Six Sigma staff. Added Green Belts Black Belts and other positions. High cost for training and added staff salaries. Three defects per million opportunities. Standard quality control tools plus problem solving methods. A few defects are acceptable. Limited to the quality of the product or service. No employee involvement.

Training

Manpower required

Cost of operation

Concept

Technology Performance standard Application

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