Service In
NAME
charge
EMAIL CELLPHONE ASSIGNMENT
GEM Area 1: Metro Manila /
BARTOLOM csr1@[Link] 0919 073 5567 CALABARZON / BICOL
E
HAZZEL 0919 073 5574
VILLASAN csr2@[Link] 0920 964 9887 Area 2: VISMIN
Area 3: Central & North
KIM QUIZON csr3@[Link] 0919 073 5568 Luzon
CHERRYL servicemanager@verestappli
a [Link] 0919 073 5631 Service Manager
SALCEDO
Prepare an Incident Report (IR)
Promodizer or any store personnel
Submit documents for reference
Create Ticket
Sales/Area coordinator to create a ticket and attach the
mandatory documents for the approval
Request Approval
CSR Area In charge review created tickets and endorsed
for approval
Prepare approval documents
Once approved, Service Admin to create the approval
documents and submit to Admin logistics.
Schedule defective stock unit pullout
Admin Logistics prepare MPOR to pullout defective stocks at
store
Documents to Submit
A. Picture of the following
Warranty Card (SN should be
visible) Complete accessories (if
applicable)
Whole Box & box showing the serial
number Whole Unit & unit showing the
serial number
B. Picture of defect (if applicable
only)
crack, dent & scratches should be visible
Note: for Refrigerator and Freezer
- Picture showing the
inside of the unit
Condition of Return Defective
Dealer Stock unit for pullout must be in its
original unused condition.
a)Original packaging - Carton box must be cleaned
and in good condition
*Please avoid writing anything in the box
b) All accessories are intact (manuals, accessories,
packaging
materials)
c)Product serial number, or any similar identification
numbers, must match the serial number on the package
d)POP sticker/label and EER sticker (if applicable)
is not removed
e)In Refrigerator/Freezer, the tape (blue) that was glued
inside is not removed
Make sure to log / keep a record when
customer report at store and request for
replacement
Endorse to nearest Service Center if unit
is still at customer area
Attending ASC to create ticket and
submit supporting documents
CSR Area In charge review and
endorse for approval
Prepare approval documents and
inform Service Center
Warranty coverage applies only upon presenting the official
receipt of purchase (Sales Invoice) by the original owner of
the products and starts from the date of original invoice
(Purchase Date).
Sales Invoice and Warranty card is mandatory
requirement when
requesting for parts replacement.
Compressor Warranty of Aircon units installed/used
in any commercial establishment is one (1) YEAR
ONLY.
For Split type aside from Sales Invoice and Warranty Card,
Start up data sheet (SUDS) must be presented prior
service attendance and/or unit repair.
Showcase Chiller Evaporator and Condenser Coil have
two (2) years warranty, must no puncture or any corrosion
within the warranty period.
No home services for Air Cooler, Portable Aircon, UV
Lamp, Air Purifier, Mosquito Trap, and Television from
40" and below.
Warranty Exclusions
Products Accessories Void Warranty
(cracked)
- Glass door (chest freezer)
Knob, faucet, shelves and tray, - Blower wheel
Whitelines face cover, remote, bulb, - Fan blower
rubber gasket, all other - Fan blade
surface parts
Remote control, antenna, cables, - Panel (corroded/cracked)
Brownlines wall brackets, plastic and - Stand
attachments, external parts - Power cord
Damaged by Ants, Insects, improper use, natural calamity.
Damage resulting from spilling of food, liquids, incorrect
usage of electricity supply and voltage, operating
product in a corrosive atmosphere
Service by unauthorized service center/personnel
Damage caused by Natural
Disaster
Damage caused by improper
used/accident
Service by
unauthorized
Damage caused by arising
accident
Damage caused by arising
accident
Damage caused by
ants