Defining Organizational Structure
Organizational Structure
The formal arrangement of jobs within an organization.
Organizational Design
A process involving decisions about six key elements:
Work
specialization Departmentalization Chain of command Span of control Centralization and decentralization Formalization
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Some Purposes of Organizing
Divides work to be done into specific jobs and departments. Assigns tasks and responsibilities associated with individual jobs. Coordinates diverse organizational tasks. Clusters jobs into units. Establishes relationships among individuals, groups, and departments. Establishes formal lines of authority. Allocates and deploys organizational resources.
Figure 10.1
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Organizational Structure
Work Specialization
The degree to which tasks in the organization are divided into separate jobs with each step completed by a different person.
Overspecialization
can result in human diseconomies from boredom, fatigue, stress, poor quality, increased absenteeism, and higher turnover.
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Departmentalization by Type
Functional
Grouping jobs by functions performed
Process
Grouping jobs on the basis of product or customer flow
Product
Grouping jobs by product line
Customer
Grouping jobs by type of customer and needs
Geographic
Grouping jobs on the basis of territory or geography
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Functional Departmentalization
Advantages Efficiencies from putting together similar specialties and people with common skills, knowledge, and orientations Coordination within functional area In-depth specialization Disadvantages Poor communication across functional areas Limited view of organizational goals
Figure 10.2a
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Geographical Departmentalization
Advantages More effective and efficient handling of specific regional issues that arise Serve needs of unique geographic markets better Disadvantages Duplication of functions Can feel isolated from other organizational areas
Figure 10.2b
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Product Departmentalization
+ + +
Allows specialization in particular products and services Managers can become experts in their industry Closer to customers Duplication of functions Limited view of organizational goals
Figure 10.2c
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Source: Bombardier Annual Report.
Process Departmentalization
+ More efficient flow of work activities Can only be used with certain types of products
Figure 10.2d
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Customer Departmentalization
+ Customers needs and problems can be met by specialists - Duplication of functions - Limited view of organizational goals
Figure 10.2d
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Organization Structure (contd)
Chain of Command
The continuous line of authority that extends from upper levels of an organization to the lowest levels of the organization and clarifies who reports to who.
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Organization Structure (contd)
Authority
The rights inherent in a managerial position to tell people what to do and to expect them to do it.
Responsibility
The obligation or expectation to perform.
Unity of Command
The concept that a person should have one boss and should report only to that person.
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Organization Structure (contd)
Span of Control
The number of employees who can be effectively and efficiently supervised by a manager. Width of span is affected by:
Skills
and abilities of the manager Employee characteristics Characteristics of the work being done Similarity of tasks Complexity of tasks Standardization of tasks
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Organization Structure (contd)
Centralization
The degree to which decision-making is concentrated at a single point in the organizations.
Organizations
in which top managers make all the decisions and lower-level employees simply carry out those orders.
Decentralization
Organizations in which decision-making is pushed down to the managers who are closest to the action.
Employee Empowerment
Increasing the decision-making,
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Factors that Influence the Amount of Centralization
More Centralization
Environment is stable. Lower-level managers are not as capable or experienced at making decisions as upper-level managers. Lower-level managers do not want to have a say in decisions. Decisions are significant. Organization is facing a crisis or the risk of company failure. Company is large. Effective implementation of company strategies depends on managers retaining say over what happens.
Figure 10.4a
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Factors that Influence the Amount of Decentralization
More Decentralization
Environment is complex, uncertain. Lower-level managers are capable and experienced at making decisions. Lower-level managers want a voice in decisions. Decisions are relatively minor. Corporate culture is open to allowing managers to have a say in what happens. Company is geographically dispersed. Effective implementation of company strategies depends on managers having involvement and flexibility to make decisions.
Figure 10.4b
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Organization Structure (contd)
Formalization
The degree to which jobs within the organization are standardized and the extent to which employee behavior is guided by rules and procedures.
Highly
formalized jobs offer little discretion over what is to be done. Low formalization means fewer constraints on how employees do their work.
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Organizational Design Decisions
Mechanistic Organization
A rigid and tightly controlled structure High specialization Rigid departmentalization Narrow spans of control High formalization Limited information network (downward) Low decision participation
Organic Organization
Highly flexible and adaptable structure Non-standardized jobs Fluid team-based structure Little direct supervision Minimal formal rules Open communication network Empowered employees
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Common Organizational Designs
Traditional Designs
Simple structure
Low
departmentalization, wide spans of control, centralized authority, little formalization by function
Functional structure
Departmentalization
Operations, finance, human resources, and product research and development
Divisional structure
Composed
of separate business units or divisions with limited autonomy under the coordination and control the parent corporation.
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Strengths and Weaknesses of Common Traditional Organizational Designs
Figure 10.7
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Organizational Designs (contd)
Contemporary Organizational Designs
Team structures
The
entire organization is made up of work groups or self-managed teams of empowered employees.
Matrix and project structures
Specialists
for different functional departments are assigned to work on projects led by project managers. Matrix participants have two managers.
Project structures
Employees
work continuously on projects; moving on to another project as each project is completed.
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A Matrix Organization in an Aerospace Firm
Figure 10.9
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Organizational Designs (contd)
Contemporary Organizational Designs (contd)
Boundaryless Organization
An
flexible and unstructured organizational design that is intended to break down external barriers between the organization and its customers and suppliers. Removes internal (horizontal) boundaries:
Eliminates the chain of command Has limitless spans of control Uses empowered teams rather than departments
Eliminates
external boundaries:
Uses virtual, network, and modular organizational structures to get closer to stakeholders.
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Removing Boundaries
Virtual Organization
An organization that consists of a small core of full-time employees and that temporarily hires specialists to work on opportunities that arise.
Network Organization
A small core organization that outsources its major business functions (e.g., manufacturing) in order to concentrate what it does best.
Modular Organization
A manufacturing organization that uses outside suppliers to provide product components for its final assembly operations.
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Organizational Designs (contd)
The Learning Organization
An organization that has developed the capacity to continuously learn, adapt, and change through the practice of knowledge management by employees. Characteristics of a learning organization:
An
open team-based organization design that empowers employees Extensive and open information sharing Leadership that provides a shared vision of the organizations future, support and encouragement A strong culture of shared values, trust, openness, and a sense of community.
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Characteristics of a Learning Organization
Figure 10.10
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