Training and Development
CHAPTER- 9
Training & Development
1–2
Training & development
Represents ongoing investment in employees, and
recognition that employees are assets
Importance of training & development
Rapid technological changes cause skill
obsolescence
Redesign of work brings need for new skills
Mergers and acquisitions have increased need for
integrating employees into different cultures
Employees are moving between employers more
often, necessitating training
Globalization of business requires new knowledge
and skills
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Benefits of Training &
Development
1–3
Individual employee
Increased employee marketability
Increased employee employability security
Organization
Improved bottom line, efficiency and profitability
Increased flexibility in employees who can
assume different and varied responsibilities
Reduced layers of management
Makes employees more accountable for results
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Exhibit 9-1
Strategizing Training
1–4
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Exhibit 9-2
Levels of Needs Assessment
1–5
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Evaluation
1–6
Integral part of overall training program
Provides feedback on effectiveness of
training program
Evaluation criteria should be established
in tandem with and parallel to training
objectives
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Exhibit 9-3
Four Levels of Training Evaluation
1–7
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Exhibit 9-4
Links Between Training, Performance
Management, & 1–8
Compensation
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Reading 9.2
Choosing the Best T&D Method
1–9
Choice of delivery method depends on:
Organizational culture and values
T&D objective and content
Profiles of trainees and trainers
Financial and technological resource
availability
Time
Location
Political constraints
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