Design
Thinking
Process
MaS BiG Smiley
Em pa thise
1
Understand the experience, situation and emotion of
the person who you are working for
•
Observe users and their behaviour in the context of
•
their lives. Engage with people in conversations and
interviews. Ask why. Watch and listen: ask someone
to complete a task and tell you what they are doing
Define
2
Process and synthesise the findings in order to
form a user point of view that you will address
•
User: develop an understanding of the type of person you are
designing for
•
Needs: synthesise• and select a limited set of needs that you think are
important to fulfil
Insights: express insights you developed and define principles
Idea te
3
Focus on idea generation. You translate problems into
solutions. Explore a wide variety and large quantity of ideas to
go beyond the obvious solutions to a problem.
•
Creativity: combine the un/conscious with rational thoughts and imagination
Group synergy: leverage• the group to reach out new ideas an build upon
other’s ideas
•
Separate the generation and evaluation of ideas to give imagination a voice
P rototype
4
Build to think. A simple, cheap and fast way to
shape ideas so you can experience and interact
with them. •
•
Start building: Create an artefact in low resolution. This can be a physical object
or a digital clickable sketch. Do it quick and dirty.
Storyboard: create a scenario you can role play in a physical environment and let
people experience your solution
Test
5
Ask for feedback on your prototypes. Learn about your
user, reframe your view and refine your prototype.
•
Show: let people use •your prototype. Give it in their hands and let them use
it. Listen to what they say.
Create experiences: let people talk about how they experience it and how
they feel