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Vodafone Global Snapshot Overview

Vodafone operates in over 80 countries with 404 million customers and a significant presence in India, where it serves over 154 million customers. The company offers a range of products and services including personalized corporate jingles, international roaming packs, and various data plans, alongside dedicated customer service management. Vodafone also provides advanced connectivity solutions such as Internet Leased Lines and Toll-Free services to enhance business operations.

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0% found this document useful (0 votes)
6 views17 pages

Vodafone Global Snapshot Overview

Vodafone operates in over 80 countries with 404 million customers and a significant presence in India, where it serves over 154 million customers. The company offers a range of products and services including personalized corporate jingles, international roaming packs, and various data plans, alongside dedicated customer service management. Vodafone also provides advanced connectivity solutions such as Internet Leased Lines and Toll-Free services to enhance business operations.

Uploaded by

Nantha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Vodafone

Snapshot
HSW (Health Safety &
Wellness)
Absolute Safety Rules

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Vodafone Global - Snapshot

In over 80
Countries

404 Million
Customers
worldwide
1 Trillion
Minutes of calls on
our network
14,000 +
Vodafone Stores

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Vodafone’s world-wide presence
An unrivalled global footprint

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Vodafone in India

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Vodafone in India

Leading
Telco with over 154
million customers

National
Footprint across 23
circles

22.2 %
Revenue Share in a
15 operator market

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Customer Service
 Dedicated Relationship Manager backed with service executive assigned fo
account

 The service escalation matrix is shared to the Key Decision Maker for any s
escalations

 Top 50 accounts are met by the Relationship Managers twice in a month

 Periodical bill workings done with the usage pattern and plans are assigned
accordingly (Post confirmation)

 Service Reviews conducted once in 2 months with the KDM’s and users

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Few Products and Service’s

 Personalized Corporate Jingle can be assigned for the corporate CUG no

 International Roaming packs to reduce your roaming cost

 3G and 2G Mobile Data packs at different denomination as per the requ

 Missed call alert services

 Bundle plans for corporates (DATA & VOICE)

 21.1 Mbps speed data cards.

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Payment facilitation

 WSS (Web Self Service)

 ESS Portal (Enterprise Self Service)

 RTGS

 Net banking

 Payment Pick up ***

 M-Pesa

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Beyond Mobility
 E1 DID - E1 Direct Inward Dialing

 NPLC - National Private Leased Circuit

 MPLS - Multi Protocol Label Switching

 ILL- Internet Leased Line

 IPLC – International Private Leased Circuit

 Toll Free Services

 Audio Conference

 Vodafone 3G

 Location Tracker

 Cloud

 Mpesa

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• We have 136,00 kms of fibre over
120,00 km.

• We have 116,00 base stations.

• We have 3G network in most major


Our cities.
Spread • We have All-IP switches.
• We have 350+ PoP’s.
• We have 5 international PoP’s.
• We have inaugurated state of the art
NOC to provide service for Enterprise
requirements.

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Internet Leased Line

 Connect to the external world.

 Internet Leased Line is dedicated connectivity between


your business location & Internet gateway of Service
Provider

 Internet Leased Line enables you to use applications


like Video Conferencing, VOIP*, Mail server Hosting,
Website Hosting, etc.

 ILL offers lower latency to host latency sensitive


applications.

 No constraints of transmission bandwidth availability at


any time of day.

 Minimum committed bandwidth always guaranteed.

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Office Wireline Voice (E1
DID)

 Single line allows for 30 simultaneous calls; give multiple


extensions or DID numbers

 Highly convenient – no last mile congestion, aesthetic

 Save costs – CUG benefit with Vodafone mobile numbers

 Connect on Enterprise PBX or Vodafone can provide one

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Toll Free Services

 Number starts with 1800 series and we can give you a number choice of the last 4
digits.
 Being in the industry, you will definitely have enquiries from customers for
sales/service and they will be comfortable in calling a cost-free and convenient
number with immediate assistance
 We can provide you additional service of routing calls so that you don’t lose even
a single lead 15
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Thank you

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