218.
329 Facilities Management For Construction Managers
Topic One: Fundamentals of Facilities Management (FM)
Week One:
Introduction to Facilities Management
Tutor: Robert Mulligan
School of Built Environment
Origins of FM
FM has emerged 40 years ago as a service sector in its own right and has helped to
establish a new professional discipline with unique principles, processes standards,
codes and technical vocabulary
• 1970’s Building Maintenance and Cleaning
• 1980’s Recognized as a unique profession in the built environment that is focused on
non- core services such as lighting, heating etc. Professional FM institutions were
established around the world (e.g. IFMA in the USA, JFMA in Japan, BIFM in UK, FMA
Australia, etc.)
• 1990’s Has evolved to focus on people, process, environment, health and safety, property
management, space management
• 2000’s Business processes, payroll and human resources included
Definitions of FM?
“Facilities Management (FM) involves the total management of all
services that support the core business of an organization. It deals with
those areas that the managers of the organization consider to support
their fundamental activities. FM focuses on the interaction between the
core business, the support functions, and the facilities throughout all
sections of industry, commerce, and services”
(Royal Institution of Chartered Surveyors)
“A profession that encompasses multiple disciplines to ensure
functionality of the built environment by integrating people, place,
process and technology.”
(International Facility Management Association)
“Organizational function which integrates people, place and process
within the built environment with the purpose of improving the
quality of life of people and the productivity of the core business
(ISO41001:2018)
Plac
e • Maximize use of space and resources
• Provide for future change in use
• Support the delivery of effective and
responsive services
Source :[Link]
• Preserve and Project
organizational culture
• Enhance organizational
development Source: [Link]
Peopl
•e Support people in their daily activities.
• Enhance individual well-being Age
Belief Gender
Culture Wellbeing
Disability
Source: [Link]
Process
Use of technology to predict
machine failure
Procurement Workplace Predictive
Management management
Operations Proactive
Management
Maintenance Eliminate defects at
early stage
Reactive/Periodic
Maintenance
Management
Personnel Fix when facility is down or
scheduled maintenance
Management
Support Services
Planning and Continuous
Preparation Scheduling Execution
Stakeholder Management Administration Improvement
Technolo
gy
Innovate, Coordinate, Plan, Maintain, Track, Optimize…
Source :[Link]
BIM, Robotics, Big Data, Machine Leaning, IoT …
Integrative and Interdependent
Disciplines
Disciplines in the built environment that are connected to the efficient
integration of people, place, process, and technology, towards achieving a
healthy and productive environment throughout the lifecycle of a facility.
Health and Safety Construction
Sales Legal
Marketing Engineering
Property Finance Construction
Insurance Policy Management IT
Architecture
Management
Occupancy Facility
Management Project Management
Maintenance
Occupancy Security
Key FM
Tasks • Coordination and communication of strategies in line with
organizational goals
• On-site (buildings , plants, equipments…)and off-site (alternative
workspaces, support services …) management of facilities
• Processes and procedures that support the realization of value
added FM
• Technologies (AI, IoT, Robotics, BIM… ) that enhance the efficient
use of facilities
Contributions of FM
• Effective organizational outlook
• Competitive advantage
• Added value
• Client and end-user satisfaction
• Cost management
• Improved quality of products and services
Example - FM Service
Provider
Clients Value for Money
Private/Public, Experienced/Inexperienced etc. Profit/ Perception
Timeliness FM Sustainability
Flexibility
Economical
Quality Scope
Facility Manager Quality
Health and safety
Planning and Management
Property People Procurement/Contracting
Collaboration
Space Management Lifecycle
Infrastructure
Technolog
y
To drive the relationship between core business, non-
core business and facility management enhancement of
the core business Manage
Relationships
• Create an environment that is conductive
to carrying out the organization’s
primary objectives
• Enable an integrated view of the services
infrastructure
• Deliver customer satisfaction and best
value through support for and
enhancement of the core business
Resolving issues relating to FM
regardless of facility type, size and
location. Approach to
FM
• Develop a strategy for facility
management
• Determine the most appropriate model
for sourcing services
• Procure the services, where outsourcing or co-sourcing
applies
• Deliver the services, including mobilization and contract
management
• Manage the performance of service providers and/or the in-house
team
Manage Risks and
Opportunities
Events and conditions that could have an impact Risks Opportunities
on the design, construction, commissioning, Poor relationship between Proper separation of duties
handover, and operations should be identified and service provider and between purchasers and
assessed facility/contract manager service providers
Downside risks is a term used for events and Unclear roles, responsibilities Clear roles, responsibilities
conditions (factors) that can have a potentially and targets for effective and targets for effective
teamworking teamworking
negative impact on the facility, such as hazards
faced in construction. Lack of standard forms of Proper contract
facility management documentation with
Upside risks are factors that can add value contracts or inadequate appropriate conditions of
to the outcome and are more commonly conditions of contract contract for inhouse as
well as outsourced services
referred to as opportunities
Poorly controlled changes to Improved response to end-
Up to date risk and opportunity register with end- user requirements user requirements
the assessment of potential impact and the Failure to take account of Health and safety legislation
probability relevant health and safety incorporated into facility
legislation at the correct time, management policies and
Actions should be taken to mitigate the risks
leading to penalties and later
excess cost
procedures at the appropriate
time
and to realize the opportunities
Who is a Facility
Manager
Facilities managers co-ordinate the strategic
and operational management of buildings
and facilities to ensure they are safe, healthy,
sustainable, productive and fit-for-purpose.
Further
Reading
Chapter 1 (Pages 3-8)
Total Facility Management
Author: Atkin, Brian & Brooks, Adrian
ISBN: 9781118655382
Edition: 4th Edtion
Publisher: WILEY-BLACKWELL
THANK YOU!