• DATABASE ADMINSTRATION Level III
• Module Title: Monitoring Implementation of Work plan/Activities
• TTLM Code: EIS DBA3 TTLM13 1220v1
LO #1: Monitor and improve workplace operations
• Monitoring efficiency and service levels on an ongoing basis Organizations
are places where groups of people work together to achieve a common
goal, or goals.
• The organizations in which we work today are very different places from
the traditional organizations of ten or twenty years ago.
• There has been tremendous disturbances affecting peoples’ working lives,
and there is no reason to expect that workplaces and jobs won’t go on
changing at the same or an even faster, rate.
• These changes can be both exciting and unsettling for people. Probably
those most likely to adapt to change are those who are multi-skilled and
who are open to learning new skills and doing things differently.
Overview of management responsibilities
• Not surprisingly, the roles of managers and supervisors in the workplace have also
changed in recent years.
• It is not uncommon now for a worker to have both management and operational
responsibilities and to be part of a work team.
• Managers are often responsible for staff who have multiple tasks and who move between
jobs and tasks.
• Content-free managers are common. That is, they have not necessarily been trained in, or
worked directly in, the department or area they are managing.
• Most staffs are directly or indirectly involved in setting goals for the organization and
working out ways to best achieve them.
• A manager is responsible for coordinating the work people due to achieve specific goals.
• Because most organizations aim to make profits and meet customer expectations,
managers are also required to make sure the work is done:
• Efficiently – that is, on time and within the given resource constraints
• Effectively- that is the service or product meets quality standards and the job is done well.
Definition of a manager
• A manager is also the person who deals with unexpected problems or issues
and decides the most appropriate course of action to take.
• Typically a manager has four functions:
• Planning – setting goals and targets, overseeing the development of
plans, systems and processes for achieving goals, working out how best to
get there within a budget
• Organizing – coordinating the resources, staff, plant and facilities to
achieve goals
• Leading – providing the direction, support, encouragement, feedback and
training staff need to do their job well.
• Monitoring – supervising staff, and monitoring and adjusting systems and
procedures to make sure goals are achieved as planned.