Scribd
Upload
6 views4 pages

Importance of Customer Relations Strategies

Crm in details

Uploaded by

riasingh352
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
6 views4 pages

Importance of Customer Relations Strategies

Crm in details

Uploaded by

riasingh352
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Topic- Customer relations

Presented by - Riya singh Presented to - Dr Devi Archana


What is Customer Relations

Customer relations refers to the process used by businesses to


engage with customers and foster long -term relationships with
team. Right from assisting customers with their day to day
queries to creating long term policies that lead to customer
success, customer relations.
The Importance of Customer Relations
1 Increased Loyalty 2 Better 3 Built-in Marketing
Understanding
Effective customer of Customer Satisfied customers
relations increase Needs serve as brand
customer loyalty, Listening to customer advocates and
leading to repeat feedback helps to promote the business
business and positive better understand through word-of-
referrals. customer needs and mouth and social
improve products or media.
services.
Conclusion

Companies that know how to make customers happy and really deliver delightful
experiences start by hiring enthusiastic people who truly enjoy working with customers,
then empower them to solve any problem by having free reign to do whatever it takes to
make customers happy for example TATA,

You might also like