Resolving Conflicts
(1:46)
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Do Now – Pick 3 Words and write the definition.
conflict resolution – Pg. 225
Compromise – Pg. 226
Negotiation – Pg. 227
Mediation – Pg. 228
Today’s Objectives
• List the steps of the negotiation process.
• Provide examples of strategies for successful
negotiation.
• Identify 3 principles of effective mediation.
Conflicts can be resolved through
negotiation or mediation.
Responding to Conflict
There are various ways to deal with a
conflict.
Conflict resolution is the process of ending a
conflict through cooperation and problem
solving.
Responding to Conflict
Walk away from a conflict:
if you think the conflict could escalate and
become dangerous.
if you are having trouble managing your own
anger.
Responding to Conflict
In many cases, walking away from a conflict will
not make it go away.
Sooner or later, you will need to practice conflict
resolution, the process of ending a conflict through
cooperation and problem solving.
Compromise
You can often resolve minor conflicts with a
compromise.
It’s unwise to compromise when doing so could
have harmful consequences or would go against
your values.
Compromise
Compromise can help you resolve simple conflicts,
such as whose CD to listen to.
Effective Negotiation
Negotiation involves finding a solution that
both sides can accept.
Mutual respect is an important factor in a
successful negotiation.
Effective Negotiation
Violence does not address the cause of the
conflict, so the same conflict is likely to occur
again.
This may cause the violence to escalate.
Effective Negotiation
The negotiation process involves talking,
listening, and considering the other party’s point of
view.
Negotiation
The use of communication and, in
many cases, compromise to settle
a disagreement
The Negotiation Process
1. Take time to calm down and think over the situation.
2. Let each party take turns explaining its side of the conflict
without interruption. Apply good communication skills.
3. If necessary, ask for clarification to make sure that each party
understands the other’s position.
The Negotiation Process
4. Brainstorm solutions to the conflict.
5. Discuss the advantages and disadvantages of each solution.
6. Agree on a solution that is acceptable to both sides, ideally a
win-win solution. If this is not possible, the two parties may
need to compromise.
7. Follow up to see whether the solution has worked for each
party.
Preparing for Negotiation
Preparing for Negotiation
Choose the
Check your Plan what you
time and place
facts. will say.
carefully.
Tips for Successful Negotiation
Tips for Successful Negotiation
Stay calm.
Attack the problem, not each other.
Avoid blaming and name-calling.
Keep an open mind.
Listen attentively to what the other side has to say.
Try to understand the other party’s point of view.
Be willing to take responsibility for your role in the conflict.
Apologize if you have done something to hurt the other person.
The Mediation Process
Bringing in a neutral third party to mediate
can help resolve some conflicts.
When two parties cannot reach a solution
through negotiation, they may consider
mediation.
The Mediation Process
Mediation can help people settle interpersonal
conflicts.
The Mediation Process
The word mediation literally means “being in the
middle.”
Mediation
Bringing in a neutral third party to
help others resolve their conflicts
peacefully.
The Mediation Process
Formal mediation involves the help of a mediator
who has special training in resolving conflicts.
Informal mediation can be as simple as asking a
teacher to help settle a dispute with a classmate.
The Mediation Process
Three Basic Principles of
Effective Mediation
Neutrality
Confidentiality
Well-Defined
Ground Rules
The Mediation Process
The mediator must always be an outsider who has
no stake in the dispute.
The mediation session should also take place in a
neutral location.
The Mediation Process
Effective mediation depends on confidentiality.
The mediator promises not to reveal anything
said by either party during the process.
Confidentiality
Respecting the privacy of both
parties and keeping details secret
The Mediation Process
Effective mediation depends on well-defined
ground rules.
Both parties must agree to the rules set by the
mediator.
Peer Mediation
Many schools have started peer mediation
programs to help resolve conflicts.
Peer mediation
A process in which specially trained
students help other students
resolve conflicts peacefully
Peer Mediation
The Five Steps of
Peer Mediation
Making introductions
Establishing ground rules
Hearing each side
Exploring solutions
Wrapping it up
Peer Mediation
Mediation is not an appropriate solution for every
kind of problem in schools.
Violence and other crimes, for instance, require
action from school administration or legal
authorities.
END
Exit Ticket
1. T or F: Solving a disagreement in a way that satisfies
everyone involved is called escalation.
2. Which of the following is NOT a good strategy for
negotiation?
a. Choose the time and place carefully.
b. Refuse to compromise.
c. Listen attentively to what the other side has to say.
d. Be willing to take responsibility for your role in the
conflict
3. For a conflict between two teens who are friends, the
best peer mediator would be:
a. the parent of one of the teens.
b. a teen who is friends with one of them.
c. a teacher.
d. a student who does not know either teen
well.
After You Read
Reviewing Facts and Vocabulary
1. List three steps you could take to prepare
for a negotiation.
Choose the time and place carefully, check
your facts, and plan what you will say.
After You Read
Reviewing Facts and Vocabulary
2. When might it be necessary to bring in a
mediator to settle a conflict?
When the two parties cannot reach a
solution through negotiation
After You Read
Reviewing Facts and Vocabulary
3. Give two examples of ground rules in a
peer mediation process.
Any two: Listen without interrupting, tell
the truth, and address each other with
respect.