Roadmap Level Next
Hospitality Management Domain
The Scenario Great Demand For Trained Managers Developers & Chains on overdrive to expand & invest in hospitality project Existing availability of skilled managers in short supply
Key Skill Sets To Be Honed
Check List & Time Management Analyzing & Directing Food & Beverage Operations Rooms Division Operations Infrastructure & Technical Overview Statutory Compliances Finance Overview Leadership Roll
Check List & Time Management
Develop a list of activities to be conducted to kickoff a routine day Study key factors & reports pertaining to them so that you have control over them Incorporate these key factors in to the checklist
Key Factors Infrastructure
Power Electricity Gen Set Diesel Water Fuel L P G/PNG Fuel Coal
Key Factors Operations Rooms Division
Occupancy ARR Rev ( Par) Revenue v/s Budget Bookings Today VIPs Today Progress of Under Repair Rooms Addressing housekeeping issues with engineering
Key Factors Operations Food & Beverage Division
Revenue v/s Budget Average Per Cover Cover utilization against budgeted covers Guest Satisfaction Index Critical guest complaints & damage control
Time Management Conduct At Morning Meetings
Do your home work on previous day Jot down issues to be bought up during a morning meeting Do not gossip & encourage peer HODs to Gossip Present issues crisply in short If there is an issue which requires longer deliberations just highlight in the morning meeting but seek a separate time of concerned H ODs
Analyzing & Directing Food & Beverage
Clear understanding of Unique Selling Proposition pertaining to each outlets Keeping in touch with culinary trends & presentation styles Keeping a close watch on competition developing in micro market
Analyzing & Directing Food & Beverage
Keeping close watch on Price Movement in the same segment in the micro market Overseeing & Monitoring F & B Budgets a)Historic data be used to compare & benchmark performances & set targets b)Basic factors of cover utilization pattern & average per cover be studied in depth c)Event calendar be mapped with the budgetary numbers to achieve higher APC for each outlet during these seasons
Analyzing & Directing Food & Beverage
Overseeing Food & Beverage Marketing a)Tab on visibility in the micro markets b)Various options to improve & retain constant visibility , their costs involved c)Tab on innovative methods introduced in the market & their adoption by competition d)Keeping in constant touch with the target market & customer base to understand expectations, shortcomings
Analyzing & Directing Food & Beverage
e)Tab on co-branding being effectively deployed to improve visibility & reduce advertising costs f) Along with revenue numbers constant eye on advertising expenditure budget allocation & its allocation through the year
Analyzing & Directing Food & Beverage
Criterion For Ad Budget Allocation Judicious Allocation & Its Implementation is very critical Need to assess correct media partner Need to smartly allocate between various mediums Rationally spread between brand building & Food Festivals
Analyzing & Directing Food & Beverage ( Food Production )
Overseeing Food Production Understanding Food Production challenges Procurement Quality Right Quantity Availability Correct Pricing Inventory & Refrigeration Capacities
Analyzing & Directing Food & Beverage ( Food Production )
Skill Set Management Identifying Chefs Strength & Marketing them Retaining the culinary experts Motivating Chefs to experiment & get the best out of the team Maintaining Very cordial relation ship between F& B Service & F & B Production
Analyzing & Directing Food & Beverage ( Food Production )
Understanding Of Kitchen Infrastructure & Related Issues Lay Out Of The Kitchen its advantage & Shortcomings Kitchen equipments & its applications & maintenance challenges Overall hygiene challenges in the hotel & to overcome them
Analyzing & Directing Food & Beverage ( Food Production )
Ensuring Accuracy of Food Cost sheet through proper use of Material management software Drawing up food cost trends customized to our business Comparing trends from every month to analyze cost efficiency More critically focus should be on cost planning with emphasize on projected indents & projected costs
Analyzing & Directing Food & Beverage ( Food Production )
Very smart usage of the point of sale data to get the trends is important This will help us to plan cost rather than reporting variances from the budgeted costs
Analyzing & Directing Rooms Division
Occupancy, ARR, Revenue VS Budget Understanding various revenue parameters set up by the management in budgetary statement Understanding what basis budgetary numbers were derived ?
Analyzing & Directing Rooms Division
Understanding of target segment for the hotel Understanding of feeder markets to the hotel Is there a seasonal fluctuation in the segments of occupancy ? Understanding revenue management & its correlation with price , season , events How these markets are serviced ? Understanding of the basis of Campaign designed for rooms
Analyzing & Directing Rooms Division
Criterion For Ad Budget Allocation Judicious Allocation & Its Implementation is very critical with special attention to various web based allotment of room inventory Need to assess correct media partner Need to smartly allocate between various mediums Rationally spread between brand building & direct visibility in the market
Analyzing & Directing Rooms Division
Maintaining Benchmarked Guest Experience Ensuring the consistency of experience by retaining quality in following micro level activity Bell Desk arrival Experience Check in greeting, time, allotment , up selling Efficiency in conducting a tour of hotel with respect to USP of the property It is very important to maintain quality of these activity through standard operating procedures & periodic mock trainings
Analyzing & Directing Rooms Division
Expenditure Control Monitoring Electrical Units Consumption Ensuring the load factor is maintained so that relevant credits are availed & no penalty is attracted Gen Set diesel consumption with downtime & standards set by manufacturer Essential data mining for this to maintain parameters like units consumed per occupied room
Analyzing & Directing Rooms Division
Vehicle Movement Control A proper system & data mining to evaluate & compare data month after month along with kilometers of running & per kilometer fuel consumption Smart usage of GPRS systems to track movement
Analyzing & Directing Rooms Division
Managing Cost Per Operating Room Understanding critical components in operating cost per room like Turning down expenses for bath & bed linen Cost of guest supplies Cost of amenities Cost of power per occupied room It is important to have strong data back ups to derive correct trends & then compare with actual
Infrastructure & Technical Overview
Understanding Power supply sources & their key factors , limitations Dependency & development of alternate source of energy Water sources & their continuity of supply Infrastructure with in hotel with respect to plumbing & drainage lines
Infrastructure & Technical Overview
Their maintenance challenges & addressing them Managing the digital infrastructure like Cable , Wi Fi , related cabling etc Surveillance & Security, Systems along cameras locations, recording equipments along with footage storage Managing the EDP, Servers,& their various software related issues Garbage movement , storing & disposal as per norms with local
Statutory Compliances
Basic Licenses & Permits Hotel license Shop & establishment Food & Health Department department of local body Traffic police Bar & sale of hard Liquor They vary from state to state & from metro to town
Statutory Compliances
Some Monthly Compliances Collection & Payment of Vat ,Service Tax, Luxury tax Payment of employee related statutory payments like P F & ESIC Payment of taxes deducted at source in various categories
Statutory Compliances
Some Annual Compliances Annual tax returns pertaining to employees TDS & Form 16 Annual returns for PF, ESIC Luxury tax Service tax It is better to have the due dates listed for this payments both monthly & annualized
Finance Overview
Revenue Ledger Built Up
Expense Ledger Built Up
Folio Guest Ledger Night auditors trial balance Posting in revenue ledger
Purchase Order G RN Suppliers Invoice Purchase J V Expence Ledger
Finance Overview
Reading Of Various daily M IS Reading of monthly reports from P MS&POS Understanding the difference between capital & revenue Learning to read a profit & loss statement Analysis & interpretation of various reports as above
Leadership Roll
Qualities & Skills to be a leader Strong Domain knowledge Strong interpersonal skills Ability to lead from front Analytical approach to problem solving Lucid multilingual communication skill