ASSIGNMENT -4
QUALITY IMPROVEMENT
QUALITY MANAGEMENT - 201
RANJITH REDDY ARRA - 200603252
SCENARIO:
• Flipkart’s order fulfillment process is Important for delivering products
efficiently and accurately to the customers.
• The process includes receiving orders, picking, packing, shipping and delivering
the orders.
CURRENT STATE PROCESS FLOW DIAGRAM:
Inform the
customer
Verify
order
In no
Order placed Receiv and Check with
stoc
by customer e order check warehouse
k
inventor
y
yes
Deliver Pack
Ship order Pick items
order items
FUTURE STATE PROCESS FLOW DIAGRAM:
Check with
Inform the customer
warehouse
Automated
Order placed Receiv Verify order In
by customer e order and check stock
inventory
Quality check
Efficient
Deliver order Ship order Pick items
Packing
IMPROVEMENT METHODOLOGY: DMAIC
DEFINE :
• In this phase, it states the problems involve in current order fulfillment process
at Flipkart faces delays, high error rates and inefficiencies.
MEASURE :
In this phase, identify key roles like:
• Order Processing Time it provides Time taken from order placed to shipment.
• Order picking accuracy provides information about the Percentage of orders picked correctly.
• Return Rates involves about the Percentage of orders returned due to errors.
ANALYZE :
• Inefficient layout of the center : poorly organized layout increases picking time
• Manual inventory tracking : leads to inaccuracies and delays.
• Lack of employee training : insufficient training on best practices and new technologies.
IMPROVE :
• Automated inventory tracking systems Implement RFID or Barcode scanning systems for real-
time inventory updates.
• Quality control measures Introduce checkpoints to know about order accuracy before shipping.
CONTROL :
• Regular performance reviews consists of monitor key metrics and review performance regularly.
• Continuous training programs involves the ongoing training to keep employees updated on best
practices and new technologies.
• Feedback loops involves the mechanisms for continuous feedback and improvement.
OUTCOMES
• Reduced order processing time through automation processes.
• Lower returns rates through better quality control and accurate order picking.
• Improved order picking accuracy through optimized routes and training.
REFERENCES
• About flipkart sustainability and technology.(About us).
• Flipkart fulfillment process info.(Fulfill-flipkart-orders).
• Six sigma foundations LinkedIn learning.([Link])