About Interpersonal Skills

Interpersonal skills are sometimes referred to as people

skills or social skills, and with good reason: these are skills
that we use while communicating with others. Interpersonal
skills include speaking, explaining, persuasion, and active
listening. In the business world, it refers to a person's ability
to communicate and interact effectively within the
organization with colleagues and seniors.
 1. INTRODUCTION TO INTERPERSONAL SKILLS

Interpersonal skills are often referred to as people skills, social skills, or

social intelligence. They involve reading the signals that others send
and interpreting them accurately in order to form effective
responses. Individuals show their interpersonal skills all the time simply
by interacting with others.
 This guideline on enhancing Interpersonal Skills! In this exciting and
informative guide, you will learn what Interpersonal Skills are, what
they include, and how to acquire them. Let's begin with what
Interpersonal Skills really mean.

 Have you met that dynamic, charismatic person who is the life of
the party, who walks into a room and immediately changes the
dynamics of any conversation, someone who people talk about for
hours even after he leaves the place?
If you have, then you might have wondered at large as to what makes
him so adorable to so many different people at the same time. In
short, you would be interested in tracking down his "X-factor", which
makes that person adorable.

The secret is behind understanding the difference between

1) Hearing and Listening
2) Using Verbal Skills To Communicate Effectively
3) Sending Subtle Non‐verbal Signals
to move a conversation along to higher levels of conversation.
Remember the saying that successful people always remember names,
know how to make a powerful introduction, and manage situations.
 QUESTION

[Link] you ever seen Interpersonal skill

person in your working environment or other
area? Yes, I’ve seen the interpersonal skill person in my family
2. Based on your opinion, How do you make
your self as “Interpersonal Skills” Person
1. Improve the communication skills, speaks effective
2. Active hearing and Listener
3. in proper manner

3. How do you apply your Interpersonal Skill in

your working place?
 Jokes around without impact around
 Try to give an alternate suggestion – related to the discussion
 2. VERBAL
COMMUNICATION

 Interpersonal Skills, for all the mystery and high-talk surrounding them, could be
something as simple as handling a conversation. It is all about learning the art of
giving in rather than giving up. It also could be understanding how to use facts
and emotions to get people on your side.
 To communicate effectively, the first thing we need is not only a good collection of
words, but also a good selection of words. Indeed, knowing how to speak is fine, but
what to speak is the backbone of any conversation. The Collection- Selection Model
of speech adds value and pleasure to any conversation you have.

For example, take a look at the usage of the

word astounding in the following sentences:

 Incorrect: This soup tastes astounding

 Correct: What you have achieved is an

astounding feat

Astounding= surprisingly impressive or notable.

 Proper usage of words and the right manner of communication will create ways of
sharing opinions and expressing ideas in a positive manner.

 The objective of Interpersonal Skills is to have a pleasant, informative, and

valuable conversation that leaves a lasting positive impression of you in others'
minds.

 Business experts use well-honed communication skills to prepare their pitch for a
deal, handle objections, and settle negotiations. A major part of successful
bargaining depends on the rapport you manage to build with a prospect.
 QUESTION
1. Based on your Idea, What are the collection - selection
model of the speech?
Make positive communication

2. What do you understand about astounding?

How to get effective answer

3. Why communicate with interpersonal skill very important?

pleasant, informative, and valuable conversation
 3. ACTIVE
LISTENING

Communication is a two-way process where active listening plays as major a role as

speaking fluently. Speaking fluently without listening will make any conversation a
very short-lived one.
Hearing is simply picking up sound waves in our surrounding and realizing that
there has been a source of sound, whether you have seen it or not. Listening, on
the other hand, is not only picking up sound waves but also understanding the
meaning of the words spoken, analyze them, interpret them, and act accordingly.
In short, hearing involves only the brain, but listening involves the mind too.
Active listening helps in getting a deeper understanding of what the person is saying, which
in return, will help you arrive at the most appropriate conclusion.

In addition to that, it also helps you to communicate more successfully and build a receptive,
cooperative image in the mind of the speaker. The person will perceive you as a caring,
attentive, and engaged listener with minute attention to details. Insurance Advisors and
Investment Bankers all over the world have mastered this art as they understand that
their customers are talking about the future of their earnings, which is a sensitive topic to
most of them.
 QUESTION

[Link] about Hearing Vs Listening

Hearing Just get the information but never explore further

Listening – concern on their communication

[Link] can cause of listening

Trust, demonstrate concern
 4. ART OF
ASKING

Many people shy away from putting their queries forward. They think that asking
questions would create an impression about them being rude, intrusive, or pesky.
Although there are certain situations where it is best to refrain from putting your
queries forward, asking questions is not some scornful activity in itself.

On the contrary, you could say that we human beings can attribute whatever we have
learnt and our entire development curve to our propensity of asking questions. The
trick is in seeking purposeful answers that the person can connect with and identify the
thought behind the question.
Questions can be broadly classified under two categories:
 Open-ended questions – These questions are also known as the "Wh- questions"
as they are usually preceded by "who, when, where, what, how, and why". While
answering these questions, people tend to focus more on giving descriptive
answers. Example: “Why did you think this was the best decision of your life?"

 Close-ended questions - These questions can be easily answered in a few words,

even with a simple 'yes' or 'no'. They are asked to get a quick response from the
listener about facts and figures. The listener tends to put more stress on his
memory as compared to processing thoughts while answering these questions.
Example: “Are you a resident citizen of this country?”
 QUESTION
1. Many people shy of asking question because of?

2. the actual tricks of seeking answer (or questioning) is

___________________

3. Questions classified as Open-ended questions and Close-ended

questions what is Open-ended questions and Close-ended questions
More clear explanation and short explanation
 5. BODY
LANGUAGE

Jarod Kintz had once written that "I am bilingual. I speak English and Body." This statement stresses how
important body language is to the image we project of ourselves, and the image we perceive of people around us.
Body language helps us generate and transmit messages to observers through our posture, gestures, and
body movements.
Inconsistencies between verbal and non-verbal communication often confuses people, as they tend to put more
emphasis on body language as compared to speech. If a person smiles while saying he is sad, his words will lose their
value and the observer will take that statement as a lie.

The most important factors that sum up Body Language are:

 Eye Contact – Steady eye contact (not continuous as in staring) indicates a sense of confidence and a willingness
to connect with the discussion, as opposed to shying eyes and drooping eyes that give an impression of either
under-preparedness, low confidence, or disinterest.

 Facial Expression – A person can very easily give away his thoughts if one were to study his face. People who
are genuinely happy tend to arch their eyebrows, as compared to those who smile only out of courtesy. These
small hints can give many details and unspoken messages about people.

 Posture – It is recommended that you always maintain a proper, straight, and crisp posture while standing or
while sitting down. Slouchy posture is often associated with arrogance, sloth, and unproductivity. On the other
hand, a person sitting straight in his chair will exude confidence and inspire respect.

 Specific Gestures – Nodding is universally accepted as a signal for 'Yes', and five extended fingers denote the
number 'five'. These are certain specific movements that you need to be careful of while speaking, so that there is
no discrepancy in gesture and speech.

 Physical Proximity – The way we shake hands and pat on the shoulders of other people give us either a friendly
or amiable image. Standing too close or too far from a speaker could give a sense of intrusion or arrogance.
 QUESTION
1. POSTURE, GESTURES, AND BODY MOVEMENTS can helps human
2. What are the most important factors that sum up Body Language
 6. SMALL TALK AND ITS
BENEFITS

Small Talk is the friendly, amiable conversation people have with one another on general topics such as weather or traffic that may open
doorways to knowing each other better. Communication experts consider small talk as an art, and they believe a pleasant small talk can lead to
many frank, detailed discussions on business too.

Although, it is easier said than done, walking up to a stranger and initiating a conversation may not be one of the easiest things
for a lot of people, especially young sales-people and business development managers. Many think opening up a conversation as
an arduous task and admit having no "small talk" skills at all.
Let's see how small talk leads two people to share details about each other:

 Initiation – At this stage, the people in the conversation normally talk on general topics such as the
weather, traffic, time of the day, busy schedule, etc. This gives an idea as to whether the other person is in
a conversational mood or is avoiding conversation.

 Knowing each other – This is where people introduce themselves to the other person and offer details
about their name, work, and the reason they were at that particular place, for example – "I am Vineet. I am
a trainer and I was on my way to delivering an online training session."

 Opinion Sharing – Here the discussion moves towards slightly more "weighty" topics like politics, corporate
way of life, philosophy, where the opinions of each other are listened to and valued.

 Expressing Thoughts – Once all the above stages have been cleared, you reach the final stage where both
the persons can feel sufficiently comfortable in each other's company to be able to disclose intimate details
about each other.
 7. PROCEEDING WITH A
CONVERSATION

To improve your interpersonal skills, the most important step is to address the issues that prevent you from initiating a conversation
with someone. It could be shyness, discomfort around authority figures, or lack of content. Knowing the reasons behind your hesitation
could help you understand your areas of concern.
To be able to start a conversation and hold it pleasantly over a length of time, you need to be really interested and involved in the
conversation. That will only be possible if you have a genuine love for meeting and knowing new people.

Having a collection of conversation starters will help if you have a few witty lines and introductory lines ready that will
help you in all occasions. Simple gestures like smiling and then waiting for a return smile before introducing yourself,
commenting on something in the vicinity, commenting on a shared interest are just some of the starters that can get the
other person in a conversational mood.
The secret behind making a small talk is to relax. The more relaxed you are while talking, the more natural you will
sound, and the more interested the other person will be in listening to what you are saying.
 8. TIPS WHILE
TALKING

While talking to someone, remember that people like to talk to people who can
receive and share information simultaneously. If you dominate the conversation
without giving any stress to what the other person is saying, that will end the
talk very quickly. On the other hand, if you only listen and don't provide any
intelligent or reasonable contribution to the discussion, people will think of you
as someone not worth their time talking to.

While having a conversation, make sure that you completely understand what
the other person is saying before making any remark on it. Misunderstanding or
even partial understanding of somebody's statement could cause a serious social
error. It is always advisable to use repetition in conversation, both to clarify your
statements and also to understand what the other person meant by his words.

Examples – "Let me make myself clear here, so that everybody has understood
exactly what I meant to say.", "If I understood you correctly..."

It is also important to keep summarizing the content as the conversation

becomes more detail-oriented. There are times when a lot of facts are
introduced which need to be kept in mind to understand the context of the
discussion. Whenever you feel that the details are getting slightly difficult to
understand, it is best to paraphrase and try to summarize the entire content so
that any discrepancy can be addressed.
 9. USING NAMES IN
CONVERSATION

How do you feel when you are walking through a crowded street that is dense with strangers walking up and
down the road, and amidst all that, you hear someone calling out your name? I guess you would drop whatever
it is that you were doing – be it walking, crossing the road, or talking over the phone – to look at the direction
your name was called from.
We all have experienced similar situations and the reason is – a human being’s name is the shortest and
quickest way to building an emotional attachment with him. Our names carry a powerful, emotional attachment
with them. It is observed that people immediately start paying you more attention and giving you more
chances of interaction if you mention their names correctly, especially when meeting them for a long time.

Start the introduction by mentioning your first name and your last name. That will also give a cue to
the listener(s) to state their names. Once they do that, repeat their names by acknowledging their
presence by saying – "It's a pleasure meeting you, Francis." It will create an immediate friendly
atmosphere and lend an air of familiarity to the discussion.
 10. MAKING UP FOR FORGETTING
NAMES

We all have gone through times when somebody greets us and we have no idea as to what his name might be. It might be
unnerving, especially so when he is referring to you constantly using your name. But the worst situation is when he gives you
some business opportunity and asks you to mail your response to him! What do you do then?
Remember that using a name can add many advantages to your interpersonal skills which can be as easily subtracted on
forgetting it too. Many people forget names thinking they might not be that important. Others have a genuine issue with their
memory. But the trick is to never let the person know that you are still searching for his name in your mind.

Now, how to handle this situation? Always ask for a business card. If the guy doesn't carry one, ask
him which email he uses for business purpose? When he replies, say that you knew that one, you just
thought he has come up with something else.
If another colleague (whose name you know) is also in the vicinity, try introducing this person to him.
Say – "Hi, let me introduce you to Sam, the HR of our company". The other person now has to give out
his full name out of courtesy.
Problem Solved.
Questions

1. Based on your opinion what are the benefits of small

talks in an Organization?

2. PROCEEDING WITH A CONVERSATION very important in

organization?

3. Why do we need to address their name in conversation?

4. Based on your opinion what are the way of making up

when forgotten their names?
 11. INFLUENCING PEOPLE’S
THOUGHTS
I am sure many of us have wished, on seeing a hypnotist perform his art on a hapless member of the audience, if
only this power would have been with you. Well, you got the next best thing! It is called Influencing People.
While we can safely agree that we don't have the power to control anyone telepathically, influencing people can give
a powerful insight into the way they think and function, which helps you in approaching them in an agreeable way.
This includes trying to understand their business and personal environment, knowing their business needs, personal
feelings, and ethics.

Active Listening and sharp observation are the two very important skills needed to
know what can convince other people. We all send subconscious messages when we
interact and reading between the lines may give us the hint that we were looking for so
far.
Empathizing, also known as "putting yourself in someone's shoes to see where the
stone pinches", is a very effective way of understanding the other side of the story that
the person wants to share with you. Understanding and addressing his needs will make
him think highly of you as someone who cares.
 12. NURTURING COMMON
GROUNDS
A major part of the success you get in communicating with others depends on the style and language that you use in your
communication. If you are talking to your supervisor explaining him a situation, you will agree that you won't use the
sentences you use when you are talking to the neighborhood greengrocer.
What you say, combined with the way you say it, determines how the listeners perceive your message. There are times when
the speaker has to be firm, and there are times when he has to be friendly. There could also be times when you have to
exercise authority, but it is advised to keep listening intently and empathize whenever needed in all these cases.

Always remember that a person reacts under certain circumstances. In other words,
circumstances dictate a person's behavior. Trying to communicate with “hmmm” without trying
to understand the condition he is in will only lead to a massive fall-out.
Successful people have mastered the art of a “You win, I win” conversation, where they will
listen, establish a common ground by empathizing and then finding a way to put their proposal
through, without hurting anybody’s sentiments. That is only possible due to their constant
understanding of the issues the listener is facing and partly consoling, partly validating, and
part realizing the issues themselves.
 13. MAINTAINING RELIABILITY
AND TRUST

Many people complain that when they approach a business house to inquire about the services they need, the person talking
to them treats them cordially, responds to their queries, builds a connection, and assures them of good service.
The customers happily sign up for the deal, but after the papers have been signed and the payment done, nobody responds to
their repeated calls and emails. And the person who talked to them and gave them their word has now been replaced by a
man with a stern voice. What went wrong?

Impressive presentation of your points and influencing

skills can help you get the proverbial foot in the door,
i.e., give you the initial opportunity of creating a
positive image, and this lays the foundation for a solid
and long-lasting relationship.
However, the most important part of it is to maintain the
same relationship over a long period of time. That
needs continuous commitment towards maintaining
that relationship. You have to keep in touch with the
people whom you have left a good impression on. For
example, notification emails, emails or texts on
birthdays and anniversaries will help build and maintain
a long, steady, and productive business relationship.
 14. THE “YOU WIN, I WIN”
TECHNIQUE
While handling a negotiation, the most important thing to remember is
that you are talking to a person who believes he has an equal right to
opinion and an equal right to present his points. While you might be
thoroughly prepared and be backed with facts, there will often be
situations where the other person will choose to disagree with what
you are saying for numerous reasons.
Some of them could be his own long-held beliefs, unwillingness to
change or adapt, or simply the fact that he feels threatened in the
presence of someone who is intellectually superior and refuses this
fact to dominate his thought.

We can never know what factors influence a person toward denying certain things that are clearly right or accepting certain things
that don't make any sense, but fighting with them and always trying to be right is a very poor approach towards knowing.
Instead of trying to sound and appear right at all times by trying to rain facts and figures, it is a great idea to ask him to present
his points and contribute to the discussion so that he feels that he is also bringing equal weight to the table.
There are times when we just have to concede a point or two, just so that the conversation, and subsequently the deal, does not
fall through. It is no way being implied that you have to compromise on important points, but the very nature of a negotiation is
to see that both sides win. When situations like these come, it is better to give in to a few changes, as compared to giving up on
the deal altogether.
 15. EMOTION
HANDLING
If you observe closely, you will realize that companies that produce beauty products like skin-enhancing creams,
body lotions, and anti-ageing products get soaring responses from their target audience primarily due to the kind
of advertising they do. The advertisements don't promote the product at all!
They promote the results, the moral boost, the social acceptance, and the general improvement in standards of
life that you get on using the product. The emotional quotient involved in them is very high. That results in a
viewer getting immediately attached to the product.

It is found that the emotions run on a fixed

path — first the advertisements start with
negative emotions that talk about the current
situation and stigma that the viewer might be
facing, then they introduce the benefits of the
product, and then they talk about the positive
emotions that you are going to get by using
the product.
Addressing the initial insecurity, then assuring with a solution, and concluding with a feel-good high is
the secret behind the successful conveying of the message.

How about we adapt the same method while conversing with people too?

The next time you have a conversation with someone, listen to what makes him worried, then add
observations that corroborate with what he says so that he is convinced that you are familiar with his
concerns, and then offer a solution that will result in a much better outcome.
It is very important during this stage to show that this is an issue that affects you personally as well. If
the listener does not feel that you are equally connected to his cause the way he is, you will start losing
value and your words will start sounding hollow immediately.

Hence, you have to make sure that

he understands your involvement too.
The best way to do this will be
through your body language. Your
vibrant and energetic voice, your
confident eye-contact, and your
assured talking will do wonders to the
reliability factor that the listener is
trying to build with you.
Question
1) How do you handle Emotion?
______________________________________
______________________________________
2) How do you make people influence with your way?
______________________________________
_______________________________________
3) How do you maintain the trust?
_______________________________________
_______________________________________
 16. PITFALLS OF
EMOTIONS

While emotions might help you build the trust and the
engagement you desire, too much of it might make a
listener think that you are too emotional to take a tough
decision or a level-headed discussion.
They might also think that you are riding on emotion alone
for the success of your business, hence always back
everything you are saying with facts and figures that prove
what you are saying by providing a precedence.
Two skills are involved in introducing facts in a conversation
in a manner that appears suitable and in accordance to
what the listener is expecting to hear. One of them is
separating the facts from opinion. At this stage of the
discussion, people should be able to understand which
statements can be proved and backed by facts, and which
statements are only the thoughts of others.

After that, the second (and more important) skill is to use the facts to enhance the presentation of your argument and to support your
decision. When this is done, the listener will have no other option but to appreciate what you are saying as you are not only using facts but
also giving a logical thread of explanation that connects and relates all of them.
At this point, there is always a risk of the person feeling intellectually threatened,
so back off a little and ask him for his opinion. Always keep the listener involved
in a conversation.
 17. INTERPERSONAL SKILLS
WORKSHEET - I

Instructions – Read the statements mentioned in the sheet and start finishing off the sentences. You are not to take a lot
of time in thinking out the answers. Just start writing what comes to your mind immediately after reading the lines.
Identify the emotions and feelings that you feel are responsible for the responses you had given in the Responses
column. Write them up in the Why So? column and self-evaluate your strengths and areas of improvement.
Time to be Taken – 15 minutes

S. No. Statements Responses Why So?

1 I am responsible but…

2 I am honest but…

3 I show respect but…

4 I am helpful but …

5 I worry because…

6 I will continue doing…

7 My best quality is to…

I care about others

8
and…

Read your responses now. Think deeply about your answers and what are the areas of improvement
that you think you need to address the issues from 1 to 5.
Also try and identify the good qualities you have that helped you get the responses to questions 6 to 8.
These are the strengths that you have to nurture in your personality.
 18. INTERPERSONAL SKILLS
WORKSHEET - II

Improvements in personal life starts with changes. This exercise is designed to set goals for yourself that you need to achieve as
a priority. Now decide the changes that you have to bring in your physical self and social interaction levels to achieve the goal.

Also, state the reason behind your mentioning the changes and how you think these changes will help you achieve the goals you
have set for yourself.

Physical Changes to Yourself.

What physical change you would like to see in yourself?

Why?

How could you make this change?

Social Changes to Yourself.

What social change would you like to see in yourself?

Why?

How could you make this change?

 19. PUTTING YOUR OPINION
FORWARD
In a meeting or a social gathering, people will expect you to contribute to the discussion. In situations like
these, it is very important to realize that even if your opinions might be honest and true, they could hurt the
sentiments of a lot of people who might not be agreeing to these opinions of yours. Even if what you
mentioned was correct, some might feel offended by your direct statements.
In these cases, it is always advisable to use a diplomatic tone. There is nothing wrong for two completely
different persons to disagree on a point. But the objective should always be to put your contradicting thoughts
in such a way that the listeners judge the sentence, and not you. This art is called agreeably disagreeing or
constructive disagreeing.

In a constructive disagreement, which is bound to

happen when a meeting of talented and dynamic
people is held, the idea is to make sure that personal
egos and prejudices don't overwhelm the discussion.
The focus of every agreement or disagreement should
be to bring improvement and greater success, and
on finding a solution and not settling personal scores
or gaining one-upmanship. Mutual respect should be
there for all participating members, even if their
views could be clashing with yours.
 20. HOW TO
NEGOTIATE
Negotiation skills are the bedrock on which any successful, lasting, and productive business relationship is established. If a negotiation goes right, everybody comes out happy from the
deal. On the other hand, if a negotiation does not work out, there will be dissatisfaction, resentment, and anger.

People who are not satisfied with a negotiation might still continue with the deal, however they might walk out at crucial junctures of the assignment for better offers, leaving the project
incomplete, and at a risk of shutting down. Hence, the importance of a successful negotiation cannot be stressed enough on the people who are into team management or team building.

There are three stages of a negotiation:

Preparation
This is the stage when you research on the deal thoroughly and know the best offer in the market, the profile that is needed to qualify for that offer, and your own strengths and limitations.
This will give you a good idea on what a good offer to you should be, considering the strengths and boundaries.

Clearly identify the areas of bargaining and the conditions that you would like to be satisfied with. Negotiations are normally an intense battle of nerves, where powerful persuasive powers
are employed through selective usage of words and assertive body language. Prepare yourself emotionally and mentally for this.

Opening
Start with greeting and offering your respect to the others in the negotiation. Be courteous and break the ice with a courteous statement. Use small talk to establish rapport. Exchange
pleasantries and share common interests. Build a positive and amiable image.

All the people who present in the negotiation are there for their interests and the sooner you address theirs, the sooner they will address yours too. Express respect for the other party, and
openness to the negotiation. Listen carefully to what their offer is, evaluate it against your own evaluation of a best offer, describe your strengths and mention what your expectations are
out of the deal.

You might have to give in to a few conditions, but that is natural in a negotiation. It is rare to walk away with everything you wanted, because other people's interests must be respected
too.

Closing
While closing a negotiation, try to reinstate your points and the interest you have to be a part of the deal. Summarize your strengths and the advantages you will bring to the table. Turn on
your charm and presentation skills to the highest knot at this stage and seal the deal. After you are sure that everybody is satisfied with the agreement, thank everyone for their time and
engagement. Leave with a positive impression in their minds.
 21. MAKING AN
IMPACT

It is an oft-repeated phrase that creating a Powerful First Impression sets the

tone for a pleasant and constructive conversation. The first impression a person
draws of you is a gut instinct, and cues from body language are generally
registered more strongly than mere verbal means of communication.

A few things that one should always keep in mind while meeting someone for the
first time is to dress suitably as per the occasion and groom properly. Always try
to have a positive mindset and the aim should be to be a problem-solver and not
a problem-digger. Try to give options to a situation that you have been asked to
analyze and most important of all, smile while communicating. Your body
language and eye contact will tell volumes about your confidence levels.

It is also advised to not try and emulate someone else's thoughts, just for the
sake of showing agreement to a particular line of thought. They will ask you to
elaborate on it and subtle changes of disagreement in your voice and gestures
will be easily visible to the trained eye. Hence, try to be yourself as much as
possible.

Reinstate and summarize your interests and strengths respectively when the
meeting comes to an end. Remember that people always appreciate those who
are willing to go the extra mile in their quest for success.
 22. GETTING RESULTS THE
RIGHT WAY

In today’s result-oriented world, there is a lot of focus on achieving goals, setting

targets, and meeting them. While that is crucial in today’s world, you will do good
to remember that any relationship – be it personal or professional – owes its
existence and value equally on the other person too. No relationship can be a
lasting one if the other person is not being taken into consideration.

There is a tendency to be self-centered when you are eager to get good results
out of a deal, but you should have the same eagerness towards meeting people
too. Respecting people and their personal boundaries is a good way to give them
respect. Over-eager calls on weekends and excessive mailing are only two
examples of many ways in which you can easily tip to the other side of ambition.

Learn the act of making requests, and not commanding people to meet your
demands even if you are a supervisor, or the boss. The ones who obey you when
you shout at them do it out of fear your designation demands. You could say that
they are respecting the designation, and not you.

Polite talking and respectfully presenting a point are not only easier than bossing
over individuals, they also produce an amiable environment where the employees
work out of a genuine sense of passion, as compared to a sense of obligation.
 23. CONCLUSION

We hope that you are now ready to take a journey into the world of Improved
Interpersonal Skills. Always remember that business is not numbers. Numbers
are only the end-result of a successful network of happy customers, satisfied
employees, enthusiastic co-workers, and a balanced lifestyle.

It is impossible to know what a person wants unless there is a conversation with

him. The golden rule is to ask. Healthy relationships are built on healthy
communication. Best of Luck!