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Hotel Check-In Process Explained

The document provides a guide on the hotel check-in process, including key phrases for receptionists and guests. It covers topics such as confirming bookings, requesting identification, offering room upgrades, and inquiring about breakfast options. Additionally, it includes information on hotel amenities and check-out procedures.

Uploaded by

Umi Muabidah
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12 views14 pages

Hotel Check-In Process Explained

The document provides a guide on the hotel check-in process, including key phrases for receptionists and guests. It covers topics such as confirming bookings, requesting identification, offering room upgrades, and inquiring about breakfast options. Additionally, it includes information on hotel amenities and check-out procedures.

Uploaded by

Umi Muabidah
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

CHECKING IN AT A

HOTEL
Presented by : Tartila, [Link]
The Booking

•Are you checking in?


•How can I help you?
•Do you have a booking?
•Do you have a reservation?
Receptionist
or
Front Desk Person
Confirming
•What name is your booking under?
•What name did you book under?
•What’s the name of your booking?
•What’s your last name?
•Could I get your last name?
Room type
• Ok. It is three nights in the queen room, right?
• It looks like you book three nights in the standard room. Correct?

- yes, that’s right


- Exactly.
- Correct.
- Right.
Identification
•I need to see your ID, please.
•Could I have your passport?
•I need everyone’s passport, please?
•Do you have your passport?
Upgrading
• Would you be interested in upgrading to a suite room?
• Are you interested in the deluxe room?

• - how much more is that?


• - How much more would it be?
• - No, thank you.
• - I am good/fine. Thanks.
Breakfast
•Do you want breakfast?
•Will you be needing breakfast?
•Will you need breakfast?

Do you want to add that to


your room package?
Response
•I think we’re good
•No, thank you. I think we are going to go
out for breakfast.
•How much extra is it?
•Yeah, sure.
FYI (For Your Information)

•Here’s your keycard


•You’re in room 3045
•You’re on the 26th floor
•Your room is on the 5th floor
What time is breakfast/ when is
breakfast?
•Breakfast is every morning between
6:30 and 10.
•Breakfast is from 6:30 to 10.
What are the…hours?

•The pool is open from 6:00 am to


midnight.
•The gym is open 24/7.
•Check out is at 11.
Is there anything else I can help you
with?
•I don’t think so.
•I was wondering…
•I am just wondering…
•One question…
Sources
• How to check in at a hotel in English [Link]
• Let’s learn English at a hotel [Link]

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