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Strategic Quality Dimensions Explained

The document discusses the strategic dimensions of quality. It identifies several key dimensions for evaluating quality in products and services, including features, reliability, conformance, durability, serviceability, aesthetics, perceived quality, and quality of service. These dimensions provide a framework for understanding what constitutes quality and how companies can improve their offerings to meet customer needs.

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Juday
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43 views14 pages

Strategic Quality Dimensions Explained

The document discusses the strategic dimensions of quality. It identifies several key dimensions for evaluating quality in products and services, including features, reliability, conformance, durability, serviceability, aesthetics, perceived quality, and quality of service. These dimensions provide a framework for understanding what constitutes quality and how companies can improve their offerings to meet customer needs.

Uploaded by

Juday
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

STRATEGIC

DIMENSIONS
OF QUALITY
GROUP 3
Presentations are communication tools that
can be used as demonstrations.
INTRODUCING JUDITH MONTEREY
OUR GROUP MEMBER

MEMBERS
GLYSSA SHAI A. GOLIMLIM KEREN JEMIMA SONIO
MEMBER MEMBER

CHRISTHELLE AREVALO ELYSHA DESEREE CORDEZ


MEMBER MEMBER
• INTRODUCTION

• FEATURES
LIST OF CONTENT
• RELIABILITY
PRESENTATION
• CONFORMANCE

• DURABILITY

• SERVICEABILITY

• AESTHETICS
• PERCEIVED QUALITY
INTRODUCTION
composed of those aspects linked to
company strategy which provide it with a
competitive advantage in respect to its
competitors in the sector.
• FEATURES

QUALITY FEATURES REFER TO


THE SPECIFIC CHARACTERISTICS
AND ATTRIBUTES THAT
ENHANACE THE VALUE OF A
PRODUCT OR SERVICES
• RELIABILIT
Y
IT IS A CRUCIAL DIMENSION OF
QUALITY THAT RELATES TO THE
CONSISTENCY AND DEPENDABILITY
OF A PRODUCT OR SERVICE TO
PERFORM AS EXPECTED OVER TIME.

A RELIABLE PRODUCT OR SERVICE


INSTILLS TRUST IN CUSTORMERS,
LEADING IN INCREASED
SATISFACTION AND LOYALTY.
• CONFORMANCE

TO QUALITY STANDARD ENSURES


THAT A PRODUCT OR SERVICES MEETS
PREDEFINED SPECIFICATIONS AND
COMPLIES WITH INDUSTRY
REGULATIONS. ADHERING TO THESE
STANDARDS IS ESSENTIAL FOR
CONSISTENCY IN QUALITY AND FOR
MEETING CUSTOMERS
EXPECTATIONS.
• DURABILITY PRODUCTS THAT WITHSTAND
EXTENDED USE WITHOUT
FOCUSES ON THE SIGNIFICANT DETERIORATION
LONGEVITY AND CONTRIBUTE TO CUSTOMER
RESISTANCE TO WEAR AND SATISFACTION AND REDUCE
TEAR OF A PRODUCT. THE NEED FOR FREQUENT
REPLACEMENT.
• SERVICEABLE
RELATES TO THE EASE WITH WHICH A PRODUCT CAN BE SERVICED OR REPAIRED IF
NECESSARY. PRODUCTS THAT ARE DESIGNED FOR EASY MAINTENANCE AND
REPAIRE TEND TO HAVE LOWER LIFE COSTS AND CONTRIBUTE TO LONG-TERM
CUSTOMER SATISFACTION.
• AESTHETICS

AESTHETIC PERTAIN TO THE VISUAL AND


SENSORY ASPECTS OF A PRODUCT OR SERVICES.
APPEALING AESTHETICS CAN ENHANCE THE
OVERALL PERCEIVED VALUE AND DESIRABILITY
OF A PRODUCT, INFLUENCING CUSTOMERS
PREFENCES AND PURCHASING DECISIONS.
• PERCEIVED
QUALITY
IT IS THE CUSTOMER’S
SUBJECTIVE EVALTION OF A
PRODUCTION OR SERVICE BASED
ON THEIR EXPERIENCES,
EXPECTATIONS , AND BRAND
REPUTATION. IT IS A CRITICAL
DIMENSION AS IT DIRECTLY
IMPACTS CUSTOMER
SATISFACTION , BRANS LOYALTY
AND WORD-OF-MOUTH
REFERRALS.
• QUALITY SERVICES IS
EVALUATED BY HOW WELL THE
CUSTOMER IS CONTENTED
WITH THE SERVICE.

• SERVICE IS NORMALLY
DESCRIBE AS AN CUSTOMERS
EXPERIENCE FELT BY THE
CUSTOMERS
CONCLUSION

PROVIDES A COMPREHENSIVE
FRAMEWORK FOR UNDERSTANDING
WHAT CONSTITUTES QUALITY IN
PRODUCTS AND SERVICES. BY
EVALUATING A PRODUCT OR SERVICE
AGAINST EACH OF THESE DIMENSIONS, A
COMPANY CAN IMPROVE ITS OFFERINGS
AND MEET THE NEEDS OF ITS
CUSTOMERS.
THANKS FOR
LISTENING
GROUP 3

PROVERBS 3:5-6
DO NOT LEAN ON YOUR OWN
UNDERSTANDING, ACKWNOWLEDGE
HIM IN ALL YOUR WAYS AND HE
WILL MAKE YOUR PATHS STRAIGHT.

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