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Building and Managing Global Systems

The document discusses managing information systems on a global scale. It addresses the growth of international information systems and the challenges of building systems that span multiple countries. Key points covered include strategies for developing global systems, organizing systems across different business units and regions, and managing the integration of systems worldwide. The overall focus is on the management challenges that arise when coordinating technology and information sharing across international boundaries.

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0% found this document useful (0 votes)
12 views21 pages

Building and Managing Global Systems

The document discusses managing information systems on a global scale. It addresses the growth of international information systems and the challenges of building systems that span multiple countries. Key points covered include strategies for developing global systems, organizing systems across different business units and regions, and managing the integration of systems worldwide. The overall focus is on the management challenges that arise when coordinating technology and information sharing across international boundaries.

Uploaded by

belachewh8
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd

Management Information Systems

MANAGING THE DIGITAL FIRM, 12TH EDITION

4.1 Building information systems


4.2 managing projects
Building and Managing Systems

4.3 managing global systems


WHAT IS A BMS?
Building Management Systems (BMS) also known as Building
Automation Systems (BAS), Building Management and Control
System (BMCS), Direct Digital Controls (DDC) and Building
Controls.
Other terms associated with Control Systems include:
 Supervisory, Control and Data Acquisition (SCADA)
Programmable Logic Controllers (PLC)
Energy Management System (EMS)
Data gathering panels (DGP
What is a Building Management System?
 BMS systems are “Intelligent” microprocessor based
controller networks installed to monitor and control.
 it is a buildings technical systems and services such as air
conditioning, ventilation, lighting and hydraulics.
2
CONT.
Current generation BMS systems are now based on open
communications protocols and are WEB enabled allowing
integration of systems from multiple system vendors and
access from anywhere in the world.
Benefits of Having a BMS
improved Tenant comfort conditions
 Energy Management and reduced operational costs
Management of building ratings such as NABERS

3
Management Information Systems

The Growth of International Information Systems

Global economic system and global world order driven


by advanced networks and information systems
Growth of international trade has radically altered
domestic economies around the globe
For example, production of many high-end electronic
products parceled out to multiple countries
 E.g., Hewlett-Packard laptop computer

4 © PRENTICE HALL 2011


Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS

The Growth of International Information Systems

Strategy when building international systems


1. Understand global environment
 Business drivers pushing your industry toward global competition
 Inhibitors creating management challenges
2. Develop corporate strategy for competition
 How firm should respond to global competition
3. Develop organization structure and division of labor
 Where will production, marketing, sales, etc., be located
4. Consider management issues
 Design of business procedures, reengineering, managing change
5. Consider technology platform

5 © PRENTICE HALL 2011


Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS

The Growth of International Information Systems

Global business drivers:


 General cultural factors lead toward internationalization and
result in specific business globalization factors

GENERAL CULTURAL FACTORS SPECIFIC BUSINESS FACTORS


Global communication and Global markets
transportation technologies Global production and operations
Development of global culture Global coordination
Emergence of global social norms Global workforce
Political stability Global economies of scale
Global knowledge base

6 © PRENTICE HALL 2011


Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS

The Growth of International Information Systems

Challenges and obstacles to global business


systems
General cultural challenges
Cultural particularism
 Regionalism, nationalism, language differences
Social expectations:
 Brand-name expectations, work hours
Political laws
 Transborder data flow
 Transborder data and privacy laws, commercial regulations

7 © PRENTICE HALL 2011


Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS

The Growth of International Information Systems

Challenges to global business systems (cont.)


Specific challenges
Standards
 Different EDI, e-mail, telecommunication standards
Reliability
 Phone networks not uniformly reliable
Speed
 Different data transfer speeds, many slower than U.S.
Personnel
 Shortages of skilled consultants

8 © PRENTICE HALL 2011


Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS

The Growth of International Information Systems

State of the art


 Most companies have inherited patchwork international
systems using 1960s-era batch-oriented reporting,
manual entry of data from one legacy system to another,
and little online control and communication
 Significant difficulties in building appropriate
international architectures
 Planning a system appropriate to firm’s global strategy
 Structuring organization of systems and business units
 Solving implementation issues
 Choosing right technical platform

9 © PRENTICE HALL 2011


Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS

Organizing International Information Systems

Global strategies and business organization


 Three main kinds of organizational structure
 Centralized: In the home country
 Decentralized/dispersed: To local foreign units
 Coordinated: All units participate as equals
 Four main global strategies
 Domestic exporter
 Multinational
 Franchisers
 Transnational

10 © PRENTICE HALL 2011


Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS

Organizing International Information Systems

Global systems to fit the strategy


 Configuration, management, and development of systems
tend to follow global strategy chosen
 Four main types of systems configuration
1. Centralized: Systems development and operation occur
totally at domestic home base
2. Duplicated: Development occurs at home base but
operations are handed over to autonomous units in foreign
locations
3. Decentralized: Each foreign unit designs own solutions and
systems
4. Networked: Development and operations occur in
coordinated fashion across all units

11 © PRENTICE HALL 2011


Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS

Organizing International Information Systems

To develop a global company and information systems


support structure:
1. Organize value-adding activities along lines of
comparative advantage
 E.g., Locate functions where they can best be performed, for least cost
and maximum impact

2. Develop and operate systems units at each level of


corporate activity—regional, national, and international
3. Establish at world headquarters:
 Single office responsible for development of international systems
 Global CIO position

12 © PRENTICE HALL 2011


Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS

Managing Global Systems

Principle management challenges in developing


global systems
Agreeing on common user requirements
Introducing changes in business processes
Coordinating application development
Coordinating software releases
Encouraging local users to support global systems

13 © PRENTICE HALL 2011


Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS

Managing Global Systems

Typical scenario: Disorganization on a global scale


 Traditional multinational consumer-goods company based in
U.S. and operating in Europe would like to expand into Asian
markets
 World headquarters and strategic management in U.S.
 Only centrally coordinated system is financial controls and reporting
 Separate regional, national production and marketing centers
 Foreign divisions have separate IT systems
 E-mail systems are incompatible
 Each production facility uses different ERP system, different
hardware and database platforms, etc.

14 © PRENTICE HALL 2011


Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS

Managing Global Systems

Global systems strategy


 Share only core systems
 Core systems support functionality critical to firm
 Partially coordinate systems that share some key
elements
 Do not have to be totally common across national boundaries
 Local variation desirable
 Peripheral systems
 Need to suit local requirements only

15 © PRENTICE HALL 2011


Management Information Systems
CHAPTER 15: MANAGING GLOBAL SYSTEMS

Managing Global Systems

LOCAL,
REGIONAL, AND
GLOBAL SYSTEMS

Agency and other coordination costs


increase as the firm moves from
local option systems toward regional
and global systems. However,
transaction costs of participating in
global markets probably decrease as
firms develop global systems. A
sensible strategy is to reduce agency
costs by developing only a few core
global systems that are vital for
global operations, leaving other
systems in the hands of regional and
local units.

FIGURE 15-4

16 © PRENTICE HALL 2011


Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS

Managing Global Systems

1. Define core business processes


2. Identify core systems to coordinate centrally
3. Choose an approach
 Piecemeal and grand design approaches tend to fail
 Evolve transnational applications incrementally from existing applications

4. Make benefits clear


 Global flexibility
 Gains in efficiency
 Global markets and larger customer base unleash new economies of scale
at production facilities
 Optimizing corporate funds over much larger capital base

17 © PRENTICE HALL 2011


Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS

Managing Global Systems

The management solution: Implementation


 Agreeing on common user requirements
 Short list of core business processes
 Develop common language, understanding of common
elements and unique local qualities
 Introducing changes in business processes
 Success depends on legitimacy, authority, ability to involve
users in change design process
 Coordinating applications development
 Coordinate change through incremental steps
 Reduce set of transnational systems to bare minimum

18 © PRENTICE HALL 2011


Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS

Managing Global Systems

The management solution (cont.)


 Coordinating software releases
 Institute procedures to ensure all operating units update at
the same time
 Encouraging local users to support global systems
 Cooptation: Bringing the opposition into design and
implementation process without giving up control over
direction and nature of the change
 Permit each country unit to develop one transnational application
 Develop new transnational centers of excellence

19 © PRENTICE HALL 2011


Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS

Technology Issues and Opportunities for Global Value Chains

Technology challenges of global systems


 Computing platforms and systems integration
 How new core systems will fit in with existing suite of
applications developed around globe by different divisions
 Standardization: Data standards, interfaces, software, etc.
 Connectivity
 Internet does not guarantee any level of service
 Many firms use private networks and VPNs
 Low penetration of PCs, outdated infrastructures in developing
countries

20 © PRENTICE HALL 2011


Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS

Technology Issues and Opportunities for Global Value Chains

Technology challenges of global systems (cont.)


 Software
 Integrating new systems with old
 Human interface design issues, languages
 Software localization: converting software to operate in
second language
 Most important software applications:
 TPS and MIS
 Increasingly, SCM and enterprise systems to standardize business
processes
 Applications that enhance productivity of international teams

21 © PRENTICE HALL 2011

Common questions

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Cultural challenges significantly impact global information systems development. Cultural particularism can lead to variations in business practices, making standardization of systems difficult. Varied social expectations, such as differing brand-name expectations and work hours, necessitate adjustments in system operations and interfaces. Political and legal differences, such as transborder data flow regulations, further complicate system integration and data management, requiring systems to be adaptable to diverse legal environments .

Management challenges significantly influence global information systems' implementation by requiring agreement on common user requirements and business processes across diverse units. Introducing changes frequently faces resistance due to differing local priorities. Coordinating application development and software releases demands effective communication across regions to ensure synchronicity. Moreover, encouraging local support for global systems involves integrating unique local qualities without compromising overall system coherence .

A piecemeal approach, which involves incremental development, may lack overall coherence and can lead to fragmentation of systems across different regions. Conversely, a grand design approach often fails due to over-ambitiousness and the impracticalities of implementing large, all-encompassing projects globally. Both approaches can fail if not managed with a clear vision and understanding of the firm’s global operations needs. An incremental, evolution-based approach to develop transnational applications is recommended for aligning with existing applications .

Technology challenges hinder the integration of global systems by creating complexities in how new core systems fit with existing applications developed in different divisions worldwide. Issues such as data standardization, connectivity limitations due to unreliable internet services, and outdated infrastructures in developing countries create barriers to seamless integration. Additionally, software localization, including language support and user interface design adjustments, complicates system compatibility across different regions .

Software localization plays a critical role in the deployment of global information systems by ensuring that software is compatible with local language needs and cultural preferences, which facilitates better user experiences and acceptance. It involves converting software to function in a secondary language, adapting the interface design, and ensuring compatibility with local technological standards. This adaptability is crucial for widespread adoption and operation of global systems across diverse geographical areas .

'Agency costs' refer to the increased costs associated with managing decentralized entities and aligning their actions with overall organizational goals. In the context of global systems, these costs rise with the complexity of coordinating across regional and global systems. They can be managed effectively by developing only a few core global systems essential for global operations, thereby reducing complexity and allowing regional and local units autonomy with non-core systems .

There are three main organizational structures that support global business strategies: centralized, decentralized, and coordinated. A centralized structure consolidates systems development and operation at the home base, supporting a domestic exporter strategy where products are marketed worldwide with minimal local adaptation. A decentralized structure allows local foreign units autonomy, aligning with a multinational strategy where local units operate independently. A coordinated structure involves equal participation across all units, fitting a transnational strategy aimed at sharing development and operations for integrated global responses .

Key strategic considerations when developing international information systems include understanding the global environment, such as business drivers and inhibitors, to inform a corporate strategy for global competition. There should be a clear organizational structure and division of labor to decide where production, marketing, and sales will occur. Management issues, including reengineering business procedures and managing change, are crucial alongside selecting an appropriate technology platform to support the global operations .

Aligning global systems with business strategies is crucial as it ensures systems support and enhance strategic objectives, providing coherence in operations and competitive advantage. This can be achieved by identifying core business processes and establishing core systems that coordinate centrally while allowing peripheral systems to cater to local requirements. Incremental development of transnational applications from existing systems and prioritizing core functionality essential to global operations also facilitate alignment .

Implementing a BMS in large infrastructures offers several benefits, including improved tenant comfort conditions through efficient control of environmental factors such as air conditioning, lighting, and ventilation. It also leads to effective energy management and reduced operational costs by automating systems and optimizing energy use. Moreover, BMS helps in managing building ratings such as NABERS, contributing to a building’s sustainability credentials and operational efficiency .

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