Management Information Systems
MANAGING THE DIGITAL FIRM, 12TH EDITION
4.1 Building information systems
4.2 managing projects
Building and Managing Systems
4.3 managing global systems
WHAT IS A BMS?
Building Management Systems (BMS) also known as Building
Automation Systems (BAS), Building Management and Control
System (BMCS), Direct Digital Controls (DDC) and Building
Controls.
Other terms associated with Control Systems include:
Supervisory, Control and Data Acquisition (SCADA)
Programmable Logic Controllers (PLC)
Energy Management System (EMS)
Data gathering panels (DGP
What is a Building Management System?
BMS systems are “Intelligent” microprocessor based
controller networks installed to monitor and control.
it is a buildings technical systems and services such as air
conditioning, ventilation, lighting and hydraulics.
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CONT.
Current generation BMS systems are now based on open
communications protocols and are WEB enabled allowing
integration of systems from multiple system vendors and
access from anywhere in the world.
Benefits of Having a BMS
improved Tenant comfort conditions
Energy Management and reduced operational costs
Management of building ratings such as NABERS
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Management Information Systems
The Growth of International Information Systems
Global economic system and global world order driven
by advanced networks and information systems
Growth of international trade has radically altered
domestic economies around the globe
For example, production of many high-end electronic
products parceled out to multiple countries
E.g., Hewlett-Packard laptop computer
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Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS
The Growth of International Information Systems
Strategy when building international systems
1. Understand global environment
Business drivers pushing your industry toward global competition
Inhibitors creating management challenges
2. Develop corporate strategy for competition
How firm should respond to global competition
3. Develop organization structure and division of labor
Where will production, marketing, sales, etc., be located
4. Consider management issues
Design of business procedures, reengineering, managing change
5. Consider technology platform
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Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS
The Growth of International Information Systems
Global business drivers:
General cultural factors lead toward internationalization and
result in specific business globalization factors
GENERAL CULTURAL FACTORS SPECIFIC BUSINESS FACTORS
Global communication and Global markets
transportation technologies Global production and operations
Development of global culture Global coordination
Emergence of global social norms Global workforce
Political stability Global economies of scale
Global knowledge base
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Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS
The Growth of International Information Systems
Challenges and obstacles to global business
systems
General cultural challenges
Cultural particularism
Regionalism, nationalism, language differences
Social expectations:
Brand-name expectations, work hours
Political laws
Transborder data flow
Transborder data and privacy laws, commercial regulations
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Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS
The Growth of International Information Systems
Challenges to global business systems (cont.)
Specific challenges
Standards
Different EDI, e-mail, telecommunication standards
Reliability
Phone networks not uniformly reliable
Speed
Different data transfer speeds, many slower than U.S.
Personnel
Shortages of skilled consultants
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Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS
The Growth of International Information Systems
State of the art
Most companies have inherited patchwork international
systems using 1960s-era batch-oriented reporting,
manual entry of data from one legacy system to another,
and little online control and communication
Significant difficulties in building appropriate
international architectures
Planning a system appropriate to firm’s global strategy
Structuring organization of systems and business units
Solving implementation issues
Choosing right technical platform
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Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS
Organizing International Information Systems
Global strategies and business organization
Three main kinds of organizational structure
Centralized: In the home country
Decentralized/dispersed: To local foreign units
Coordinated: All units participate as equals
Four main global strategies
Domestic exporter
Multinational
Franchisers
Transnational
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Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS
Organizing International Information Systems
Global systems to fit the strategy
Configuration, management, and development of systems
tend to follow global strategy chosen
Four main types of systems configuration
1. Centralized: Systems development and operation occur
totally at domestic home base
2. Duplicated: Development occurs at home base but
operations are handed over to autonomous units in foreign
locations
3. Decentralized: Each foreign unit designs own solutions and
systems
4. Networked: Development and operations occur in
coordinated fashion across all units
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Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS
Organizing International Information Systems
To develop a global company and information systems
support structure:
1. Organize value-adding activities along lines of
comparative advantage
E.g., Locate functions where they can best be performed, for least cost
and maximum impact
2. Develop and operate systems units at each level of
corporate activity—regional, national, and international
3. Establish at world headquarters:
Single office responsible for development of international systems
Global CIO position
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Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS
Managing Global Systems
Principle management challenges in developing
global systems
Agreeing on common user requirements
Introducing changes in business processes
Coordinating application development
Coordinating software releases
Encouraging local users to support global systems
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Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS
Managing Global Systems
Typical scenario: Disorganization on a global scale
Traditional multinational consumer-goods company based in
U.S. and operating in Europe would like to expand into Asian
markets
World headquarters and strategic management in U.S.
Only centrally coordinated system is financial controls and reporting
Separate regional, national production and marketing centers
Foreign divisions have separate IT systems
E-mail systems are incompatible
Each production facility uses different ERP system, different
hardware and database platforms, etc.
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Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS
Managing Global Systems
Global systems strategy
Share only core systems
Core systems support functionality critical to firm
Partially coordinate systems that share some key
elements
Do not have to be totally common across national boundaries
Local variation desirable
Peripheral systems
Need to suit local requirements only
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Management Information Systems
CHAPTER 15: MANAGING GLOBAL SYSTEMS
Managing Global Systems
LOCAL,
REGIONAL, AND
GLOBAL SYSTEMS
Agency and other coordination costs
increase as the firm moves from
local option systems toward regional
and global systems. However,
transaction costs of participating in
global markets probably decrease as
firms develop global systems. A
sensible strategy is to reduce agency
costs by developing only a few core
global systems that are vital for
global operations, leaving other
systems in the hands of regional and
local units.
FIGURE 15-4
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Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS
Managing Global Systems
1. Define core business processes
2. Identify core systems to coordinate centrally
3. Choose an approach
Piecemeal and grand design approaches tend to fail
Evolve transnational applications incrementally from existing applications
4. Make benefits clear
Global flexibility
Gains in efficiency
Global markets and larger customer base unleash new economies of scale
at production facilities
Optimizing corporate funds over much larger capital base
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CHAPTER 4: MANAGING GLOBAL SYSTEMS
Managing Global Systems
The management solution: Implementation
Agreeing on common user requirements
Short list of core business processes
Develop common language, understanding of common
elements and unique local qualities
Introducing changes in business processes
Success depends on legitimacy, authority, ability to involve
users in change design process
Coordinating applications development
Coordinate change through incremental steps
Reduce set of transnational systems to bare minimum
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Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS
Managing Global Systems
The management solution (cont.)
Coordinating software releases
Institute procedures to ensure all operating units update at
the same time
Encouraging local users to support global systems
Cooptation: Bringing the opposition into design and
implementation process without giving up control over
direction and nature of the change
Permit each country unit to develop one transnational application
Develop new transnational centers of excellence
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Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS
Technology Issues and Opportunities for Global Value Chains
Technology challenges of global systems
Computing platforms and systems integration
How new core systems will fit in with existing suite of
applications developed around globe by different divisions
Standardization: Data standards, interfaces, software, etc.
Connectivity
Internet does not guarantee any level of service
Many firms use private networks and VPNs
Low penetration of PCs, outdated infrastructures in developing
countries
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Management Information Systems
CHAPTER 4: MANAGING GLOBAL SYSTEMS
Technology Issues and Opportunities for Global Value Chains
Technology challenges of global systems (cont.)
Software
Integrating new systems with old
Human interface design issues, languages
Software localization: converting software to operate in
second language
Most important software applications:
TPS and MIS
Increasingly, SCM and enterprise systems to standardize business
processes
Applications that enhance productivity of international teams
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