Buying behavior / Purchase decision
What to buy Product related attribute Quality, Price, Brand Where to buy Place related attribute Range, Convenience, Credit, Relationship
Objectives:
To
know about consumer preference for purchasing perishable goods from local market or organized retail market. To know the expectations of consumer with respect to the quality of farm fresh product.
Scope:
To understand the customer preference about purchasing of fresh farm products from organized retail outlets and local mandi from different areas of Pune city. For the same purpose data is collected from respondents from predecided areas in Pune city.
Methodology: Personal
observation, Informal interviews etc. were done in a detailed manner with the help of questionnaire in order to draw the inferences.
Sources
of Data:
Primary
Source: It is collected from different areas of Pune city by interacting with different respondents.
DATA ANALYSIS
Age Group of Respondents
>55 10% 46-55 10% 26-35 35% 18-25 10%
36-45
35%
Occupation of respondents
Others Student 5% 5%
Service Housewife 30% 45%
Business 15%
Annual Income of respondents
Upto 2 Lakhs Above 6 lakhs 25% 15%
Upto 6 Lakhs
25%
Upto 4 Lakhs
35%
Frequency of visit to Retail outlets
Never 15% Rarely
5%
Monthly 10% Fortnightly 25% Weekly 45%
% of respondents
Weekly
Never 35% 25%
Fortnightly 20% Rarely 15%
Monthly
5%
Preference of the respondents
Retail Outlet
40%
Mandi
60%
Prefer Mandi
Availability
14%
Convenience 32%
Price 39% Quality 15%
Prefer Retail Outlets
Convenience 19% Availability 33%
Price 5% Quality 43%
Dont Prefer Mandi
Availability 22% Price 0% Convenience 33%
Quality 45%
Dont Prefer Retail Outlet
Availability 16% Convenience 23%
Price
42%
Quality 19%
No. of Respondents
12
10
8 No. of Respondents
0 Quality Availability Price Convenience
After completing the survey and analyzing the responses of the persons contacted. We came across following facts:
Due to price differences customers prefer purchasing of fresh products from mandi than organized retail outlet. Distance of purchasing site also makes considerable difference for those consumers whose family size is small. Consumers are not sure about quality of the fresh products from organized retail outlet.
Need of purchasing fresh product on alternate day insist consumers to purchase from local vendors & nearby mandi than organized retail outlet. Customers out of total number of respondents visiting to the organized retail outlet are less. Customers are more concerned about quality in terms of freshness rather than their income level. That is income level doesnt make large difference in expenditure.